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Reviewed 4 weeks ago

Amazing i will definitely be back. Really nice rooms. The bed is so comfy i wish i had that bad at home. Every time i stay in Brisbane i will book a room at Meriton Suites Adelaide Street. The customer service is outstanding they make u feel really welcome.

Date of stay: January 2020
Trip type: Traveled as a couple
Review collected in partnership with this hotel
Thank taylahdunbabin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MSAdelaideSt, Front Office Manager at Meriton Suites Adelaide Street, Brisbane, responded to this reviewResponded 4 weeks ago

Dear Taylah

Thank you for taking the time to share your feedback in regards to your recent stay with us. We are pleased to read your comments on our staff and the facilities we offer at Meriton Suites.

We have recently been awarded 5 stars for accommodation and we glad to read you share the same thoughts. We hope to welcome you back very soon.

Kind Regards
Ardi M
Guest Service Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago

Loved the location, with amazing views. Staff were helpful and helped with directions when required. Top class accommodation, with luxury high on the list. I would recommend this place to stay if you are looking for somewhere close to everything with comfort in mind too.

Date of stay: December 2019
Trip type: Traveled on business
Review collected in partnership with this hotel
Thank mturner2020
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MSAdelaideSt, Front Office Manager at Meriton Suites Adelaide Street, Brisbane, responded to this reviewResponded 4 weeks ago

Dear mturner2020,

Thank you for taking the time to share your feedback in regards to your recent stay with us. We are pleased to read your comments on our staff and the facilities we offer at Meriton Suites.

We have recently been awarded 5 stars for accommodation and we glad to read you share the same thoughts. We hope to welcome you back very soon

Kind Regards,
Ardi M
Guest Service Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 15, 2020 via mobile

The Meriton Suites on Adelaide street has been my hotel residence of choice in Brisbane for my weekly Business trips over the past 8 months. Fantastic facilities, stratospheric views across the city from the expansive altitude suites but nothing compares to the service, professionalism and positivity provided by the staff. Carmina, Tiago, Shanelle and Helen are exceptional and make every stay memorable.

Date of stay: December 2019
Trip type: Traveled on business
Thank RichiePSM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jazmin-MeritonSuites, Online Reputation Team at Meriton Suites Adelaide Street, Brisbane, responded to this reviewResponded 5 weeks ago

Dear RichiePSM,
Thank you for your glowing review and we appreciate your loyalty!
We have a sense of pride knowing our friendly staff members had a lasting impression on your stay and we can’t wait to share your feedback with them all, they will definitely be delighted.
We look forward to welcoming you back for many more stays in the future.
Kind Regards, Jazmin P - Online Reputation Team.

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Reviewed January 14, 2020

The rooms were quite clean and had a nice view.
However, We had an issue with the WiFi and hotel phone in our room and maintenance was unavailable through the weekend. The hotel staff were very helpful and polite in resolving the issue. We ended up changing rooms and being moved to the 68th floor, where the view was absolutely stunning.
The gym was fine too (kind of expected more from such a big hotel).
Overall our room/experience at the hotel was great and we would absolutely stay here again.

Room tip: worth booking a room on a high floor
Date of stay: December 2019
    • Rooms
    • Cleanliness
    • Service
Thank ealek123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jazmin-MeritonSuites, Online Reputation Team at Meriton Suites Adelaide Street, Brisbane, responded to this reviewResponded 5 weeks ago

Dear ealek123,
Thank you for your review, it has been our pleasure to accommodate you all on your recent travels.
We are pleased to know you enjoyed the space and freedom our fully equipped accommodation offers, along with the spectacular views!
We apologise for the mentioned shortcomings, rest assured your valued feedback was duly noted and we are delighted that our Guest Services team were able to find a solution for you.
ealek123, we do hope to gain the opportunity to welcome you back again in the near future.
Kind regards, Jazmin P - Online Reputation Team.

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Reviewed January 14, 2020

A few years ago, I lived in Meriton Adelaide Street Brisbane for around a week. That is my first time to choose Meriton which gave me very good experience. This time, something is different. And I think a 5 star service apartment hotel is not supposed to be like this. To be honest, I have a little disappointment this time. The good parts are the front desk and housekeeping staff are still friendly and helpful, the room has everything for you to stay and a stunning view if your room is on the higher level. However, the worst part is the cleaning. In my room, you could see dust everywhere, stains everywhere, like on the carpet, sofa, chairs, wall and even I saw a small handful hair in the corner of sofa. The rack in the dishwasher is rust and even a piece of broken glass in the corn of the dishwasher. The washing machine is also worst. When you open the lid, dust around the tub. I hope next time I could see something improved.

Room tip: If n you need anything, just feel free to ask for them. They alway try to satisfied with all your request. This is a very helpful.
Date of stay: January 2020
Trip type: Traveled solo
Review collected in partnership with this hotel
Thank blingstar2018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MSAdelaideSt, Front Office Manager at Meriton Suites Adelaide Street, Brisbane, responded to this reviewResponded January 14, 2020

Dear Blingstar2018,

We are sorry to hear about your experience and we would like to get more information about your feedback so we can investigate further. If you can please provide your best contact details and a team member will be in touch.


Kind Regards,

Ardi M
Guest Service Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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