My family stayed here during Xmas. We arrived at 4pm on Friday but the reception was already closed. Check-in through intercom is alright took about 2 minutes. Only found out later they use an offsite call center to handle after-hours check-in and inquiries. Sometimes you need to wait for a few minutes to get through.
After checked in to the apartment found out it has 2 level, it is just unsafe for child!! The whole apartment is filthy. Floor are dirty, leftover food in cupboard, used pillow cases, rubbish under bed etc. Call and compliant the room conditions. Just a few minutes later the on-site manager is here. He showed us 2 other apartments which are better with everything on same floor and a view over the pool but still not very clean. The manager was really helpful though, he gave us a hand to move the luggage and re-clean the floor and bathroom.
It is a pleasant stay after all, the lap pool is nice on a hot day and staff are friendly and helpful during our stay. Good value for the location but this place certainly need a serious spring clean and update.
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