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Novena Palms Motel
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Reviews (112)
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All reviewsclose to the airportbrisbane airportan on site restaurantmicrowave and toastershuttle service to the airportan early morning flightroom was cleanlady on receptionair conking sizerental carnext morningstayed one nightstaff were friendly and helpfulexcellent locationshort staytaxi
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76 - 81 of 112 reviews
Reviewed August 12, 2013

Checked in and given a key - on opening the door to the room there were hairs all over the floor, the toilet was not cleaned and the sheets on the bed were grey and looked like some one had already slept in the bed. Its the middle of winter and there was only a sheet on the bed and one blanket in the cupboard. The air con didn't work and there were no batteries in the remote control for the TV. There were 2 half empty bottles of shampoo sitting on the fridge and 1 soap no other toiletries in the bathroom. The toilet roll was almost empty and two very thin towel (also grey in colour). We phoned reception and a man arrived about 10 minutes later with 2 batteries for the remote control for the TV. I phoned reception again about the cleanliness of the room. The same man arrived with a mop - We asked him how he was going to clean the toilet with only a mop and he replied that he was the chief not the cleaner. We then decided to go to reception where we were confronted by the owner Christina who lived up stairs who argued with us that the room was clean and needed no further attention and that she was actually going to call the police whom she called all the time and they would come immediately as they always did. Interesting that she has so much trouble that she calls the police on a regular basis. We decided to leave and find another hotel and asked to be checked out and we were handed an account for 3 days a total of $514.00 which she immediately charged to our credit card. We made this booking through bookings.com and on complaining to that company was informed that the owner was sticking to her cancellation policy. How many motels have a cancellation policy of 3 days???

Room Tip: I believe the website is miss leading and whilst there are review, there is nowhere that you can actually review the Novena Palms. There are plenty of motels in this Northgate Brisbane, area near the air port so lots to choose from. You don't have to put up with rudeness, unhygienic, dirty rooms and then be charged for nights you didn't stay just because the owner says they have a 3 day cancellation policy.
  • Stayed: August 2013, traveled on business
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3  Thank Maureen O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 24, 2013

Needed a place to stay close to the airport at a good price and I found it. The rooms are clean, big and a great bed.
Dinner is very basic but it was cooked to my liking and very cost effective.
Recommend to all who needs a place to stay close to the airport

  • Stayed: July 2013, traveled on business
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1  Thank Stumpie8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 22, 2013

The Motel is close to the Airport albeit the taxi fare is 25 Aus $.
The staff are very nice, very helpful, the rooms are good - plenty space, clean and comfortable and the restaurant food is very good - though the kitchen could do with better ventilation systems to take the "cooking smells" out of the dining area. However, one of the reasons I booked this particular motel was the fact that it advertised complimentary coach travel to the airport. On arrival at the motel I discovered that there are only three trips to the Airport per day and they are all between 06.00 and 07.45. I had therefore to revert to two taxi trips at 25 bucks each which was not what I expected. This place has a lot going for it but it has to be a bit more truthful in the marketing.

Room Tip: Half of the rooms are upstairs - if you have a lot of heavy luggage or have difficulty with stairs ask for a downstairs room
  • Stayed: July 2013, traveled as a couple
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Thank Ramsay M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 23, 2013

Chose this motel from reading other reviews on Trip Advisor and online photos. Drove from home and had an overnight stay before flying out the next day. Very close to the airport so no issues there. The room was clean and spacious however the bed was terrible like sleeping on a brick. I was lucky I had my own pillow. The mattress topper was very thin and provided no comfortable factor at all. Wish I had the bed that Leesa M had.

  • Stayed: May 2013, traveled with family
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Thank Stacey B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 17, 2013

Room was spotless, bed was super comfortable and all together provided a very peaceful sleep. Loved the cute little motel restaurant and definitely recommend the curry. Shuttle bus service makes getting to and from the airport one less thing to worry about whilst travelling. Extremely friendly and helpful staff ( thanks Julia ), with your help and kindness you are worth your weight in gold. Highly recommend for a convenient, comfortable and carefree stay.

  • Stayed: March 2013, traveled solo
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1  Thank Leesa M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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