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“Stop Over”

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Novotel Brisbane Airport
Ranked #38 of 157 Hotels in Brisbane
Certificate of Excellence
Maroochydore, Australia
1 review
“Stop Over”
Reviewed January 28, 2014

After flying back from Singapore we didn't feel like driving straight home so we stayed at the Novotel Brisbane Airport for a welcome swim, meal & sleep. We had left the car there before the trip as they have a very reasonable parking rate. It was easy getting to & from the airport from there. Apart from a lunch time room service mix up, the rest of the stay was good. A nice respite before travelling on!

  • Stayed January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank Caroline S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMBrisbane, General Manager at Novotel Brisbane Airport, responded to this review, February 6, 2014
Dear Caroline,

Thank you for taking the time to write your review. I hope you enjoyed your overseas trip and had a comfortable flight back from Singapore.

Our long term parking service is a great choice for our guests who are staying before or after overseas travels. I’m pleased we were able to assist with a nice respite after your long flight; however I would like to apologise for the room service mix up and assure you this has been addressed.

We hope you will consider staying again next time you’re flying in or out of Brisbane Airport and look forward to welcoming you back.

Best Regards,

Alex Penklis
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,118 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (181)
Date | Rating
  • Chinese (Traditional) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Any
English first
Maroochydore, Australia
Level Contributor
52 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed January 25, 2014

My wife and I stayed for one night before flying out overseas. Staff are excellent and friendly, check in was quick, room was spacious, and, for us, bed wasn't too hard, in fact it's up with the best beds I've stayed in at places far more expensive.

The restaurant is not cheap, but the meals we ordered were excellent, and the staff on the night were excellent.

Perfect airport hotel.

  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SunshineSteve_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMBrisbane, General Manager at Novotel Brisbane Airport, responded to this review, February 6, 2014
Dear SunshineSteve_12,

Thanks for choosing to stay with us before your overseas trip. I hope you had an amazing time away.

Your comments are greatly appreciated and I’m delighted to see that our team provided outstanding service throughout your stay with us. Great to hear you had an excellent night’s sleep as well.

Thank you for your recommendation of our hotel as being the perfect airport hotel. We hope to have the opportunity to provide a warm welcome back soon.

Best Regards,

Alex Penklis
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Basingstoke, United Kingdom
Level Contributor
47 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed January 25, 2014

We booked into the hotel as it is convenient for the airport and we had an early check in.
Staff were helpful and the room was nice, if a bit plain, but for convenience was ok and was only one night. The bathroom was nice and clean. Good TV. Comfortable bed.
Went to the bar for a drink and had to move three times as the fierce air conditioning was very chilly and drafty. We asked the bar staff to turn it down a bit as we were so uncomfortably cold.
The restaurant was a bit stark, no table cloths, nothing to make it look like a good restaurant. In fact it just looked like a cheap diner, and the meals were not cheap!
Best bit for a stay in a hotel near an airport though was that it was very quiet. The windows must be well insulated. Air conditioning in our room was adjustable so we had a comfortable night. Convenient car parking.
I would recommend this hotel for an overnight airport stay, but take a jacket or cover up if going to the bar/restaurant!

Room Tip: We stayed on 5th floor overlooking car park. Was very quiet, nice sunrise in morning.
See more room tips
  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Jan U
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMBrisbane, General Manager at Novotel Brisbane Airport, responded to this review, February 6, 2014
Dear Jan U,

Thank you for taking the time to share your feedback from your recent stay with us.
I’m pleased to hear that our staff were helpful and your guest room was clean and comfortable.

You are correct – the windows have very thick double glazing which blocks out all of the external noise.

I’m very sorry to hear that you found our restaurant cold and were unhappy with your meals. This is certainly not acceptable by our standards and I have spoken to our Food and Beverage Manager and Executive Chef who will address your concerns.

Thank you for your recommendation to the Tripadvisor community and we hope to provide a warm welcome on another occasion.

Best Regards,

Alex Penklis
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Queensland, Australia
Level Contributor
58 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed January 24, 2014

This place does 'airport hotel' very well. It is not a luxurious resort where you would stay for days on end, but for a place to stay near the airport for a night or two it is more than adequate. I found the staff the be very professional and friendly and good at what they do. Check in was fast and informative.

Our room was very clean and the pillow menu is appreciated. There is a good mini bar and all day room service menu (all though late in the night/early morning menu is quite limited.

We ate dinner in the restaurant and the staff were very good there, too. I had the salmon fillet which was cooked perfectly and served with vegetables. The pizza was also very good.

The front desk called a taxi to take us to the Brisbane international terminal at 2am. The taxi came promptly and we were at the terminal within 5 or so minutes. If you travel to the airport at a reasonable hour I think there may even be free shuttles.

I would stay here again if I needed to.

  • Stayed January 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mishandcait
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMBrisbane, General Manager at Novotel Brisbane Airport, responded to this review, January 29, 2014
Dear mishandcait,

Thank you for your fantastic recommendation of Novotel Brisbane Airport.

I enjoyed reading your thorough feedback and am so pleased that you received such great hospitality from our team. Your comments will be shared with our staff, and I am sure our Executive Chef will appreciate your kind words about your meals.

You are correct in that there is a free shuttle service available during the day. The service is operated by Brisbane Airport and drops off at the Skygate precinct just a short walk from the hotel.

Thank you again for your feedback and we hope to see you again soon.

Best Regards,

Alex Penklis
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
157 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 89 helpful votes
Reviewed January 24, 2014

I've started using this hotel more frequently during work visits. The rooms ar clean and modern and staff friendly. There is a regular shuttle bus to the airport which is only 20 mins away. The restaurant is adequate and room service on time and reliable.

The airport is a little solvated if your intent on partying. However for he genuine business traveller...stay here.

  • Stayed January 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Wayne G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMBrisbane, General Manager at Novotel Brisbane Airport, responded to this review, January 29, 2014
Dear Wayne G,

Thanks for writing your great review. We love having you as a frequent guest of Novotel Brisbane Airport.

I’m pleased you enjoy the contemporary furnishings of our guest rooms and find our staff to be friendly. Your feedback is greatly appreciated and will be shared amongst the team.

Thank you again for your recommendation and we look forward to your next stay with us.

Best Regards,

Alex Penklis
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Novotel Brisbane Airport

Property: Novotel Brisbane Airport
Address: 6 - 8 The Circuit | Brisbane Airport, Brisbane, Queensland 4007, Australia
Location: Australia > Queensland > Brisbane Region > Brisbane
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#13 Family Hotel in Brisbane
#26 Romantic Hotel in Brisbane
#38 Luxury Hotel in Brisbane
#44 Business Hotel in Brisbane
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Novotel Brisbane Airport 4.5*
Number of rooms: 157
Official Description (provided by the hotel):
Ideally positioned as the only accommodation available within the Brisbane Airport precinct, the property is conveniently located in between the Gateway Arterial roads and adjacent to the DFO Shopping Centre. Featuring 157 modern rooms and suites, state of the art conference facilities, restaurant and bar, 24 hour reception and room service, and a large rooftop heated swimming pool. All rooms are stylish and tastefully decorated, offer air conditioning, work desk, mini bar, tea and coffee making facilities and LCD TV. Catalina Restaurant and Bar serves contemporary Australian cuisine and features a stylish bar with separate lounge area. For your relaxation the hotel offers a massage service, gymnasium overlooking the action of the airport, sauna and magnificent roof top relaxation terrace with glass sided lap pool. Explore the nearby attractions like the excitement of Eagle Farm and Doomben Race Courses, the city’s grandest extravaganzas at the Brisbane Entertainment Centre and the exclusive dining and shopping precinct at Portside Wharf and Cruise Terminal. ... more   less 
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Also Known As:
Novotel Brisbane Airport Hotel Brisbane

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