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“Efficient Airport Hotel” 4 of 5 bubbles
Review of Novotel Brisbane Airport

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Novotel Brisbane Airport
Ranked #36 of 162 Hotels in Brisbane
Certificate of Excellence
Perth, Australia
Level Contributor
79 reviews
64 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
“Efficient Airport Hotel”
4 of 5 bubbles Reviewed December 18, 2013

This is a very good airport hotel, only stayed overnight in between flights which would be the same for 98% of the occupants I would imagine, $5 per person for the bus transfer, quick and efficient check in and out, modern spacious, quiet clean room. only had a snack in the restaurant but the meals I saw coming out looked good, overall good experience.

  • Stayed November 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank Paul F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMBrisbane, General Manager at Novotel Brisbane Airport, responded to this review, December 19, 2013
Dear Paul F,

Thanks so much for your fantastic review of our hotel.

It was a pleasure to read your comments and I’m pleased you had such a good experience overall.

Your recommendation is greatly appreciated and we hope to welcome you back to Novotel Brisbane Airport.

Best Regards,

Alex Penklis
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,056 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (176)
Date | Rating
  • Chinese (Traditional) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Any
English first
-
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
2 of 5 bubbles Reviewed December 18, 2013

We stayed at the hotel for one night and were very disappointed, considering the cost of the room. The bed would rank as one of the most uncomfortable I’ve ever slept in, and we have stayed in many hotels around the world. I think from memory the brand of mattress was a Seally, but it must have been the very bottom of the range to be that uncomfortable. The hotel restaurant was fine for dinner, but also expensive. The hotel also has a secure carpark – at a cost of $15 per night. I can’t comment on the breakfast, as the $284 room price didn’t include breakfast.

  • Stayed December 2013, traveled as a couple
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank mnp96
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMBrisbane, General Manager at Novotel Brisbane Airport, responded to this review, January 6, 2014
Dear mnp96,

Thank you for taking the time to provide feedback from your recent stay at our hotel.

I am very sorry to hear about the bed in your room; please allow me to express my sincerest apologies for the disruption to your sleep. I have advised our Housekeeping Manager who will inspect the beds in all rooms and consider replacements.

I hope we have the opportunity to provide a better sleep on your next travels through Brisbane.

Best Regards,

Alex Penklis
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
UK
Level Contributor
116 reviews
92 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
4 of 5 bubbles Reviewed December 16, 2013

Although a little pricey, this was the only hotel close to the airport with a 24hr desk service. So if you just want a quick transfer from airport to room this is the place to go! I was in my room less than 15mins from passing thru arrives on a late night flight.
Comfortable, modern room with all the usual services (wifi etc). Large shopping mall adjacent to hotel with additional services.

  • Stayed November 2013, traveled on business
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank _forevergreen_Uk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMBrisbane, General Manager at Novotel Brisbane Airport, responded to this review, December 18, 2013
Dear _forevergreen_Uk,

Thank you for reviewing you recent stay at our hotel.

Great to see you had such a quick trip from arrivals to your room. It doesn't get much more convenient than that.

I hope you had an amazing visit to Australia and hope to welcome you back on future travels.

Best Regards,

Alex Penklis
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 bubbles Reviewed December 14, 2013 via mobile

Stayed here for one night in between flights. Location is great, across from dfo shopping outlet, there is also a 24 hr woolworths and coffee club to purchase food (we made a quick trip to woollies for some bread and snacks rather than pay for the very expensive restaurant or room service options). Room itself was good, reasonably spacious with well equipped bathroom. Check in staff were helpful in allowing us a late check out. Several things left a bad taste in our mouths though- firstly we paid $250 for one night which is pretty expensive. For that price you would expect a high level of services, such as wifi, airport shuttle, proper milk in the fridge for your coffee etc. unfortunately, the shuttle to the airport only runs until 9 am so anytime after that you have to get a cab. That was frustrating as it was one reason we chose to stay- seems silly to only have a shuttle for a Couple of hours as people fly all day long. Also, if you want to use wifi, be prepared to pay the most exorbitant amount I have ever seen in all my travels- $12.50 for 2 hours or $25 for a day. Really? After we paid $250 to stay?? I think that is really quite unreasonable especially considering most hotels have complimentary wifi these days. In summary, good location but in the future we will pay the extra for a cab into town and stay there and keep my money for shopping instead!

Stayed December 2013
Helpful?
1 Thank aussietotandtravellers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMBrisbane, General Manager at Novotel Brisbane Airport, responded to this review, December 18, 2013
Dear aussietotandtravellers,

Thank you for taking the time to write your comprehensive review of our hotel.

I’m pleased to see you found our guest rooms to be spacious and well equipped, and I hope you enjoyed a comfortable night’s sleep before your flight out. Thank you also for your comments about our reception staff, this is greatly appreciated and has been shared with them.

I am disappointed to read your comments about our pricing and inclusions. Our pricing is based on supply and demand at Brisbane Airport and we work hard to ensure our guests receive great value for money during their time with us. I will certainly discuss your feedback with our management team and take your comments into consideration.

Thank you again for your feedback and I hope you had a comfortable onwards flight.

Best Regards,

Alex Penklis
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bowral, Australia
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed December 11, 2013

A little expensive but worth the convenience so close to the Airport, Rooms are great and reasonably sized, excellent restaurant and shuttle service to to and from the airport is very convenient, Friendly and helpful staff

  • Stayed December 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank greg k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMBrisbane, General Manager at Novotel Brisbane Airport, responded to this review, December 18, 2013
Dear greg k,

Many thanks for your review of Novotel Brisbane Airport.

Great to read your comments and see you enjoyed your stay and found our staff to be friendly and helpful.

We hope to welcome you back again next year.

Best Regards,

Alex Penklis
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Novotel Brisbane Airport

Property: Novotel Brisbane Airport
Address: 6 - 8 The Circuit | Brisbane Airport, Brisbane, Queensland 4007, Australia
Location: Australia > Queensland > Brisbane Region > Brisbane
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#13 Family Hotel in Brisbane
#26 Romantic Hotel in Brisbane
#36 Luxury Hotel in Brisbane
#44 Business Hotel in Brisbane
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Novotel Brisbane Airport 4.5*
Number of rooms: 157
Official Description (provided by the hotel):
Ideally positioned as the only accommodation available within the Brisbane Airport precinct, the property is conveniently located in between the Gateway Arterial roads and adjacent to the DFO Shopping Centre. Featuring 157 modern rooms and suites, state of the art conference facilities, restaurant and bar, 24 hour reception and room service, and a large rooftop heated swimming pool. All rooms are stylish and tastefully decorated, offer air conditioning, work desk, mini bar, tea and coffee making facilities and LCD TV. Catalina Restaurant and Bar serves contemporary Australian cuisine and features a stylish bar with separate lounge area. For your relaxation the hotel offers a massage service, gymnasium overlooking the action of the airport, sauna and magnificent roof top relaxation terrace with glass sided lap pool. Explore the nearby attractions like the excitement of Eagle Farm and Doomben Race Courses, the city’s grandest extravaganzas at the Brisbane Entertainment Centre and the exclusive dining and shopping precinct at Portside Wharf and Cruise Terminal. ... more   less 
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Also Known As:
Novotel Brisbane Airport Hotel Brisbane

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