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“Disappointing” 3 of 5 stars
Review of Novotel Brisbane Airport

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Novotel Brisbane Airport
Ranked #33 of 167 Hotels in Brisbane
Certificate of Excellence
Gladstone, Australia
1 review
“Disappointing”
3 of 5 stars Reviewed January 31, 2013

We chose the entertainment package and we had anything BUT entertainment. The concert was cancelled and management chose NOT to inform us. We found out via Facebook and confirmed through bar staff 30 mins prior to supposed pick up time. This was very disappointing and unprofessional on their behalf.

  • Stayed January 2013, traveled as a couple
    • 2 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
Thank oges69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,886 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (157)
Date | Rating
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  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
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English first
London
Level Contributor
41 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
4 of 5 stars Reviewed January 30, 2013

This is a very good option if you need a stop over hotel. Fast check in and friendly staff. The room was very comfortable and clean. My only issue which I think is more to do with Australia being in the internet dark ages is the $25 per 24hr per device internet access. Reception couldn't understand why I needed more than one device. Laptop and iPhone, Wife's iPad and of course a couple of Kindles. I'm not going to sit there all night with 5 devices in front of me but how about per room pricing vs per device. Anyway the wifi was rubbish and almost unusable so they waived the charge.

  • Stayed January 2013, traveled with family
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank AdamWorld
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gove, Australia
Level Contributor
41 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
5 of 5 stars Reviewed January 26, 2013

friendly check in staff, spacious room, nice selection of coffee and tea, close to the domestic and international airports, and the BEST bed! highly recommend if needing somewhere to stay between flights or short stop over in brisbane.

  • Stayed January 2013, traveled as a couple
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank plduck
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney
Level Contributor
21 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed January 23, 2013

Good hotel for an overnight stay. Nice and new and helpful staff. rooms very clean and good breakfast. The only thing was disappointing was being charged extra for wifi and shuttle when already had paid a high price for the room. I think these things should be included in the price and standard.

  • Stayed January 2013, traveled with family
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank sydneyjean
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pretoria, South Africa
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed January 23, 2013

We stayed there for 1 night only on our way back to South Africa. Highly recommended, friendly staff, very comfortable and super clean and in walking distance of the mall. Shuttle is plus taking guests to the airport.

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Sahara02
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Darwin, Australia
Level Contributor
58 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 stars Reviewed January 23, 2013

We recently (Jan 2013) stayed at the Novotem Brisbane Airport (our 4th visit). We were only in Brisbane for three nights. Great location with a DFO across the road. A Coffee Club, hairdresser and a Woolworths all a 2 minute walk. The hotel itself still looks brand new. The rooms again still looked new. The linen on the bed was amazing - that whole crisp "hotel" feel. The staff were very helpful and made the suggestion we try their restaurtant for dinner. Well worth the effort. The service was prompt even though the restaurant was close to capacity. Fresh tasty food with cold drinks. Perfect. Check out was prompt and it was very convenient to see the flight departures whilst we settled our account. Will stay there again.

Room Tip: I prefer the premeir room as they have a nespresso coffee machine and a lot larger but even the stan...
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  • Stayed January 2013, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank stacey9999
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Queensland, Australia
Level Contributor
294 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 120 helpful votes
4 of 5 stars Reviewed January 22, 2013

My husband and I have stayed here a number of times over the past two years, most recently in August 2012. It is now our only choice when we are flying based on our experiences in the past. The hotel is new, clean, spacious and affords everything you would want if you are travelling. It is only minutes from the airport by shuttle or taxi. Parking is easy if you have a car - there is a fee for valet undercover parking. We are Accor members and as such try to book early to receive the Advance Purchase price. The rates are not cheap, and in fact are the most of any Novotel that we regularly stay in, but the proximity to the airport, ease of parking, friendly service, and quality accomodation tick all the boxes for us. Dinner in the restaurant is also consistently good and at half price with our Accor membership, it is excellent value. Another bonus for us is the DFO across the road which means we usually arrive in the afternoon, shop for a couple of hours, have dinner and then relax in the room before flying the next morning. Works well for us. We generally book a standard King room - very comfortable bed. We have stayed on different floors and in different parts of the hotel but have had the same good experience each time and there is no particular view afforded by any specific room. Traveller's tip - book early! The Novotel Brisbane Airport is usually booked out two weeks in advance on weeknights. and we have missed out more than once.

  • Stayed August 2012, traveled as a couple
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Sapphire5860
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Novotel Brisbane Airport

Property: Novotel Brisbane Airport
Address: 6 - 8 The Circuit | Brisbane Airport, Brisbane, Queensland 4007, Australia
Location: Australia > Queensland > Brisbane Region > Brisbane
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#14 Family Hotel in Brisbane
#26 Romantic Hotel in Brisbane
#31 Luxury Hotel in Brisbane
#45 Business Hotel in Brisbane
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Novotel Brisbane Airport 4.5*
Number of rooms: 157
Official Description (provided by the hotel):
Ideally positioned as the only accommodation available within the Brisbane Airport precinct, the property is conveniently located in between the Gateway Arterial roads and adjacent to the DFO Shopping Centre. Featuring 157 modern rooms and suites, state of the art conference facilities, restaurant and bar, 24 hour reception and room service, and a large rooftop heated swimming pool. All rooms are stylish and tastefully decorated, offer air conditioning, work desk, mini bar, tea and coffee making facilities and LCD TV. Catalina Restaurant and Bar serves contemporary Australian cuisine and features a stylish bar with separate lounge area. For your relaxation the hotel offers a massage service, gymnasium overlooking the action of the airport, sauna and magnificent roof top relaxation terrace with glass sided lap pool. Explore the nearby attractions like the excitement of Eagle Farm and Doomben Race Courses, the city’s grandest extravaganzas at the Brisbane Entertainment Centre and the exclusive dining and shopping precinct at Portside Wharf and Cruise Terminal. ... more   less 
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Also Known As:
Novotel Brisbane Airport Hotel Brisbane

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