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“Fantastic location”
Review of iStay River City

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iStay River City
Ranked #47 of 139 Specialty Lodging in Brisbane
Reviewed October 4, 2012

We enjoyed the location of the complex, and found our two bedroom apartment more than adequate for family visit to Brisbane. Hotel is only 3 blocks from Queen St Mall, and is surrounded by cafes and eateries. Apartment on 32nd floor had nice outlook and a huge balcony with nice outdoor setting. Kitchen was very nice, as were bedrooms. Excellent lap pool and gym. Bathrooms tired, as was living room furniture. Still really enjoyed our stay, and will stay again due to spacious apartment, and location.

Room Tip: Ask for high floor to avoid looking into offices and apartments nearby
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  • Stayed: September 2012, traveled with family
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2  Thank lisa69448
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OaksCustomerFeedback, Guest Relations Manager at iStay River City, responded to this reviewResponded October 9, 2012

Many thanks for taking the time to comment on your recent stay at iStay River City. It is wonderful to read that you enjoyed the location of our hotel and that your 2 Bedroom Apartment was more than adequate for your family. We are pleased you were also able to enjoy the view and relax on the balcony and we look forward to welcoming you back again soon.

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365 - 371 of 472 reviews

Reviewed October 2, 2012

I've stayed in several apartments around Brisbane. This one was not as enjoyable as the others. It was very busy getting up the lifts then my apartment was ok but felt a little tired. The bathroom especially was nothing special and did not have a bath. There was no information booklet in my room at all. I had to watch free to air tv as the foxtel channels looked like they had not been paid for. There was no shampoo in the bathroom and I had not brought any because there is always shampoo. Apart from that it was an apartment, I used it to sleep. The view was ok could see a bit of the Story bridge and it was a short walking distance to the mall and to QUT.

  • Stayed: September 2012, traveled on business
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Thank UKCathy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OaksCustomerFeedback, Guest Relations Manager at iStay River City, responded to this reviewResponded October 9, 2012

Thank you for taking the time to comment on your recent stay at iStay River City. It is disappointing to read that some aspects of your stay did not meet your expectations. Our iStay brand offers discount accommodation for our guests and in order to provide low rates, amenities are not provided however there are some available at reception for an additional charge. We apologise if this was not communicated to you correctly upon booking. We do hope to have the opportunity to welcome you back again soon.

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Reviewed September 30, 2012

Very Disappointed
rust on base of shower door. Carpet all loose and rippled. broken laminate under ( in front) microwave and on coffee table. Marks on wall were it has been repaired but not painted. Quilt coming undone at seam.
We were there for an overnight stay for our wedding anniversary.. Our house is nicer. Couldn't wait to book out in the morning.
A dispointing stay.
I would rate this place at 3 star or below not 4 star

  • Stayed: September 2012, traveled as a couple
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Thank Kathy W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OaksCustomerFeedback, Guest Relations Manager at iStay River City, responded to this reviewResponded October 9, 2012

We appreciate you taking the time to comment on your recent stay at iStay River City. We would like to apologise that your apartment did not meet your expectations and impacted negatively on your anniversary. If you wish to discuss any matters with us further you can contact our Customer Feedback Team on customerfeedback@theoaksgroup.com.au.

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Reviewed September 24, 2012

I stayed in a two bedroom apartment with my partner and two children for my birthday, what a big disappointment. There was no air-conditioning in the bedrooms and the air-conditioning in the living room didn't work and leaked, we informed reception but nothing happened to fix the problem. It was hot and stuffy. The bedroom we slept in had a bed sheet taped to the window sill as a make shift curtain, the bed was hard. One lift was broken so it was a very long wait to get a lift because more than often the lift was full. The hotel was also pretty dirty. Only plus sides were the reception staff were very friendly.

  • Stayed: September 2012, traveled with family
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Thank Rainbow M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OaksCustomerFeedback, Guest Relations Manager at iStay River City, responded to this reviewResponded October 2, 2012

We appreciate you taking the time to comment on your recent stay at iStay River City. We are disappointed to read of your experience while on holiday with your family. Any maintenance issues reported to reception are assessed by our staff and then outsourced companies are called if required. On occasion, it can take some time for tradespeople to get to our job and our reception staff are more than willing to assist guests in any way they require until the job or issues has been fixed. We apologise if this did not occur during your stay. We do hope to have the opportunity to welcome you back again in the future.

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Reviewed September 23, 2012

One of the lifts was broken for many days, leaving one lift and a security guard during peak times to service 41 floors and long waits for the lift. The bedroom ceiling had mould and the bedroom curtains had mould and moth eaten. No spare pillows. The unit is roomy and comfortable. The only toiletries you get is a cake of soap. Only one remote to do two tv's (one bedroom and one living room). The unit we stayed in was very tired looking, there may be better ones in the building.

  • Stayed: September 2012, traveled on business
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Thank jonclo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OaksCustomerFeedback, Guest Relations Manager at iStay River City, responded to this reviewResponded September 25, 2012

We appreciate you taking the time to comment on your recent stay at iStay River City. It is disappointing to read of the issues you experienced with the cleanliness of your room and I will pass your comments onto the Housekeeping Manager. In regards to one of the lifts being out of operation, unfortunately the lift company did not have access to the part required therefore had to order one from overseas. This is the cause of the delay in getting the lift back up and working again. We apologise for any inconvenience it may have caused. Our iStay brand offers discount accommodation for our guests and in order to provide low rates, amenities are not provided however there are some available at reception for an additional charge. We apologise if this was not communicated to you correctly upon booking and we look forward to welcoming you back again soon.

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Reviewed September 18, 2012

..............during my stay only one of the two lifts was in operation : (( This isn't good when you think there are six apartments on each floor (starting at fl 9) right the way up to floor 42. Therefore during busy periods waiting for a lift was to say the least: annoying! I was so glad the one remaining lift didnt mal-function on my departure date. Its a long way down!

Apartments are large with an outside balcony and seating area. However the glass security screen is only 4ft high so be aware if you intend to visit with children. I was on the 30th floor and believe me you need a very good head for heights to stand near the balcony.

Private parking is $25p/n and well worth it.

One point to note, I only stayed for two nights and there was no room cleaning during this time. They also do not provide shower gel / shampoo either.

Room Tip: Ask for a room 30+ up that faces the bridge!
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  • Stayed: September 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank _forevergreen_Uk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OaksCustomerFeedback, Guest Relations Manager at iStay River City, responded to this reviewResponded September 25, 2012

Many thanks for taking the time to comment on your recent stay at iStay River City. It is great to read that you found your apartment large and with wonderful views of Brisbane. In regards to one of the lifts being out of operation, unfortunately the lift company did not have access to the part required therefore had to order one from overseas. This is the cause of the delay in getting the lift back up and working again. We apologise for any inconvenience it may have caused. Our iStay brand offers discount accommodation for our guests and in order to provide low rates, amenities are not provided however there are some available at reception for an additional charge. We apologise if this was not communicated to you correctly upon booking and we look forward to welcoming you back again soon.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 4, 2012

Firstly I must say that the location is excellent but as they say location isn't everything.
We were in a 1 bedroom apartment that was certainly spacious enough to meet our needs. This is where things started to go wrong. The oven in the apartment was not able to be used, read broken,the TV did not work & the shower bay leaked all over the floor in the bathroom.
These issues were raised at reception and the only response was a shrug of the shoulders.
We will certainly visit Brisbane again, wonderful place to walk around, but will definitely not stay here or recommend it to anyone. Not even a worst enemy.

  • Stayed: August 2012, traveled as a couple
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Thank realgrumpy666
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OaksHotels, Guest Relations Manager at iStay River City, responded to this reviewResponded September 11, 2012

We appreciate you taking the time to leave feedback on your recent stay at iStay River City. We were very concerned to read of your experience while staying with us and would like the opportunity to discuss the matters with you further. Please contact our Customer Feedback Team on customerfeedback@theoaksgroup.com.au. We hope we can help change your opinion of Oaks Hotels and Resorts and welcome you back again soon.

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Additional Information about iStay River City

Address: 79 Albert St, Brisbane, Queensland 4000, Australia
Phone Number:
Location: Australia > Queensland > Brisbane Region > Brisbane
Amenities:
Fitness Center with Gym / Workout Room Kitchenette Suites Swimming Pool
Hotel Style:
Ranked #47 of 139 Specialty Lodging in Brisbane
Price Range: $102 - $208 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — iStay River City 4.5*
Number of rooms: 95
Official Description (provided by the hotel):
iStay River City overlooks the Botanic Gardens and the CBD, and offers centrally located Brisbane accommodation. Hotel apartments at iStay River City are known for their contemporary style, convenience and amazing views. With a selection of 1 and 2 bedroom apartments, each boasting full length windows, full kitchen and laundry amenities and balconies averaging 20m² to really take advantage of the views and alfresco lifestyle, iStay River City is the choice of discerning business and leisure travellers. To be able to bring you exceptionally low rates, iStay hotels offer a different and more flexible level of service. If you have chosen to stay at an "IStay" property, you will receive the best available unserviced rate. You will have the choice of cleaning service options, at an additional cost upon check in at your Hotel. If your length of stay is for more than 7 nights you will receive a complimentary full cleaning service in the middle of your stay. If you are staying more than 12 days you will receive this service every 7 days. Amenities included in iStay properties: Tea/Coffee Starter Pack, Bath Towels, Bath Mat, Soap, as well as Kitchen consumables (Tea Towel, Cleaning Cloth, Dishwashing Liquid and Powder). Amenities not included in iStay properties: Hand Towel, Face Washer, Shampoo/Conditioner/Body Lotion, Laundry Powder, Scourer and Tissues. ... more   less 
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Also Known As:
Istay River City Hotel Brisbane

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