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“Great views but that's about it”
3 of 5 bubbles Review of Oaks Casino Towers

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Oaks Casino Towers
Ranked #52 of 157 Hotels in Brisbane
Certificate of Excellence
Morayfield, Queensland, Australia
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Great views but that's about it”
3 of 5 bubbles Reviewed September 18, 2013

We stayed there last weekend and for the price, it's not value for money. It took 5 days for our deposit to be refunded, our room was beside another buildings rooftop air cons and the noise and sight was hideous, staff were quite blunt and unhelpful and the room wasn't sparkling clean either (dirty appliances) On a positive note it had a large balcony that had a little view of the river which was nice, big kitchen, very central location and they had a late check out to 5pm for a fee which was good. Ultimately we wouldn't stay there again unless they dropped the price significantly, there are much nicer hotels to stay at in Brisbane for a similar price.

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank 93Kayleigh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OaksCasino, Front Office Manager at Oaks Casino Towers, responded to this review, September 24, 2013
Thank you for your feedback on your recent stay with us. Upon check in, all guests are required to do a preauthorisation amount for any incidentals that may occur during their stay, and depending on the bank, it can take 2-10 working days to be released again. As not all of our rooms have views, to guarantee a view you would have to book a 1 bed executive or a 2 bedroom river view apartment. I have taken your comments about the cleanliness on board and we have spoken to housekeeping about these issues.
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648 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (258)
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English first
Adelaide
Level Contributor
32 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 bubbles Reviewed September 17, 2013

We got this room at a bargain price, and we cant complain about the room at all. It was spacious, clean and had its own balcony. There was everything we needed there for a great stay. The check in however was disorganised and interrupted. We checked in on Good Friday and there were lapses in staff being at the counter, and the entrance doors were locked, so we were left out the front for some time waiting to be let in then check in. Aside from this the concierge was helpful (when he was there, it cant be helped they were on Skeleton Staff I guess), and the located was SUPERB

Room Tip: All rooms are similar I believe. We loved our room
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  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Arnotts4664
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OaksCasino, Front Office Manager at Oaks Casino Towers, responded to this review, September 24, 2013
Thank you for your positive comments from your recent stay at Oaks Casino Towers. I am happy to hear that you enjoyed your apartment and we could cater for all your needs. In regards to your comments about staff not being at the counter, we have liaised with the team who was on at the time and ensured this does not happen again. We hope to welcome you back in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wahroonga, Australia
Level Contributor
223 reviews
73 hotel reviews
common_n_hotel_reviews_1bd8 129 helpful votes
3 of 5 bubbles Reviewed September 17, 2013

The Oaks Casino Towers is an apartment building. Its not a hotel. As a result, there are no facilities (restaurant, bar, minibar, room service etc..). Instead, you get an apartment room with a kitchen, washing machine, dryer etc.. There is a large fridge but it has nothing in it. Not even a complimentary bottle of water. The bed was OK but not of hotel standard. The shower was very very small but very very powerful. On balance I would much prefer that than a big shower with no water pressure. I guess its the sort of place that will suit some people (those who need an apartment) but not others (those who want to feel some sense of service).

  • Stayed September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank FamilyTravelJunkkie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OaksCasino, Front Office Manager at Oaks Casino Towers, responded to this review, September 24, 2013
Thank you for your feedback on your stay with us. At Oaks Casino Towers, we offer fully furnished self contained apartments with city and river views, and as such we do not offer services such as mini bar or room service. We take your comments on board about the beds, and we have been looking into this with management. We hope to welcome you back again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bangkok, Thailand
Level Contributor
86 reviews
76 hotel reviews
common_n_hotel_reviews_1bd8 140 helpful votes
4 of 5 bubbles Reviewed September 15, 2013

Stayed in Brisbane at the Oks Casino Towers.
Rooms is quite good, seperate bedroom, fully self contained with cooking and laundry facilities.
Basically opposite the Casino on George Street.
Great locations walking distance to all pretty much everything in the CBD
Stayed there in transit, bought my own breakfast next door for the following morning, which was fine
For what i wanted it for, i found it ok.
Its not a "hotel" as such, so expect it to be. But if you want a self contained apartment in the CBD for short stay, I say its all good.
Will use again if i need to stay in Brisbane

  • Stayed September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank rickyb62
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OaksCasino, Front Office Manager at Oaks Casino Towers, responded to this review, September 24, 2013
Thank your for providing feedback for your recent stay at Oaks Casino Towers. I am glad to hear that you were pleased with the location and the facilities of the hotel. We look forward to your future stays.
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Cairns, Australia
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 bubbles Reviewed September 3, 2013

An ideally located hotel in the Central Brisbane CBD . Restaurants and the Casino close by and Queen Street Mall just up the road for shopping. The units are self contained , plenty of space with a balcony . Excellent service and value for money in a major Qld Capital Centre. Nil room service though , but sushi bar restaurant next door and cafes.

Room Tip: Upper level floors .
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  • Stayed September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank GMS8855
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OaksCasino, Front Office Manager at Oaks Casino Towers, responded to this review, September 24, 2013
Thank you for your comments on your recent stay with us. I am pleased to hear that you enjoyed the central location of our hotel and the fully furnished apartments. We strive for 100% guest satisfaction and we are pleased we could offer you excellent service. We look forward to welcoming you back in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 bubbles Reviewed September 3, 2013

Incredibly noisy room and it stinks. Constant door banging from people going to the gym/pool. The clanging echoes making it possible to sleep after 6 am. The bathroom floor is sticky and the room has some strange odour. Room really is dated and a bit grubby

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank grummble
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OaksCasino, Front Office Manager at Oaks Casino Towers, responded to this review, September 24, 2013
Thank you for your feedback on your recent stay. I apologise for the problems that you had with your allocated room. We are currently in the process of refurbishing our units, and after your comments we have started the work in the room in which you were staying. Once again I apologise and we hope to welcome you back in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington
Level Contributor
77 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 107 helpful votes
1 of 5 bubbles Reviewed September 1, 2013

Dirty carpet and soft furnishings, tired looking apartment, dirty non functioning oven, noisy room (too noisy to sit on the balcony), moldy ceiling and a bathroom with a badly leaking shower that hadn't ever seen bleach. Expensive non functioning internet that I got charged for even though I demonstrated to the front desk person that it was not working. And don't try to ring the desk; we tried 14 times the evening we arrived to ask for directions to the hotel parking lot - and the phone was never answered. Turned out it didnt matter - they'd lost the request for a parking spot anyway.
Utterly dreadful

Room Tip: Go elsewhere
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  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Clementine6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OaksCasino, Front Office Manager at Oaks Casino Towers, responded to this review, September 24, 2013
Thank you for taking the time to comment on your recent stay at Oaks Casino Towers. We have been communicating with your travel agent in regards to your stay.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Oaks Casino Towers

Property: Oaks Casino Towers
Address: 151 George St, Brisbane, Queensland 4000, Australia
Location: Australia > Queensland > Brisbane Region > Brisbane
Amenities:
Fitness Center with Gym / Workout Room Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
#33 Family Hotel in Brisbane
#37 Business Hotel in Brisbane
#49 Luxury Hotel in Brisbane
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Oaks Casino Towers 4.5*
Number of rooms: 104
Official Description (provided by the hotel):
Oaks Casino Towers is ideally positioned to take advantage of the vibrant lifestyle Brisbane has to offer. From retail therapy in the bustling Queen Street Mall to the relaxation, art and culture of the nearby South Bank Precinct. Oaks Casino Towers is a 4.5 star apartment hotel located opposite Brisbane’s Treasury Casino, boasting impressive views over the city or river. The one and two bedroom apartments are luxuriously appointed with European-style appliances and quality finishes, ducted air-conditioning and spacious balconies. ... more   less 
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Also Known As:
Oaks Casino Towers Hotel Brisbane
Oaks Hotel Brisbane

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