This is our go-to place in Brisbane. I can book a two bedroom apartment in the heart of the city with beautiful views and know that I will be treated wonderfully. The parking is a bit hairy but if you pre-book, there will be a place somewhere in the bowels of that dark building.
The views of the city and South Bank are gorgeous. Balconies are spacious and the ideal private places to spend your mornings or late nights.
But this time, we were given a poky little two bedroom apartment on the southeast side of the building. The rooms were so small that we found it easier to get dressed in turns rather than sharing the fun of pre-party playing together. My bed was pushed right up against the curtains and I was concerned about dust and when the curtains were last washed ~ just saying.
The ensuite shower had vast amounts of mold, as did the AC frame in the main bedroom. The second bedroom's AC could not work if the door to the balcony was opened so that room was dank and airless. The door from the lounge to the balcony did not open so we had to go through the main bedroom which was inconvenient to late sleepers versus early morning balcony users.
Plus, both bathrooms ran out of toilet paper in the middle of the night... No spares? No ~ we had to call down for replacements. Definitely not up to par.
The walls and doors were dirty. The apartment looked like it had been a while since it had been cleaned well.
I was not planning to update my review like this. When we returned home I wrote the management a letter with photographs to confirm our findings. I expected to hear back from them with some sort of confirmation and a promise that this would be looked in to but it's been weeks and no word. I don't see that as good management.
I have loved this place. The front desk staff has always been superb, happy and helpful. That expectation was met. I just wish the cleaning staff and management were as on-their-game... We were disappointed.
- Official Description (provided by the hotel):
- Standing a statuesque 39 levels opposite the Treasury Casino, Oaks Casino Towers stands among the best Brisbane city hotels fusing stylishly appointed 1 and 2 bedroom apartments with sleek designs, full kitchens complete with modern appliances, in-room conveniences including Internet access, spacious living and dining areas and sizable balconies overlooking the city and river below. Our large swimming pool and sun deck is the perfect place to unwind, as is the spa, sauna and well-equipped gymnasium, all ensuring your stay at Oaks Casino Towers is one of utmost leisure. Car parking information: On-site parking is available, bookings are essential and should be made in advance via our reservations office or through the hotel, fees apply. Directions: Although Casino Towers is on George Street, entry to the car park is off Charlotte Street. The laneway leading to the car park is on the right hand side of Charlotte Street between the Telstra Building and the Pancake Manor. Please note this is not signed due to Council Regulations. To access the car park: - Make your way onto Charlotte Street (one way south) and drive towards George Street - Immediately before the Pancake Manor, turn right into the laneway. - Drive 20 metres until you reach the roller door entry on the left. The car park is secured and you will be required to contact reception by dialling #101 from the intercom located in front of the roller door. Staff will then direct you to your car park and inform you how to access reception. All hotel guests are required to park in the car parks that are marked in green with 'Hotel Guest' displayed on the ground. Failure to park in these zones and/or clearly display your validated parking slip on the dash may result in car being towed at owners expense. ... more less
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- Also Known As:
- Oaks Casino Towers Hotel Brisbane
- Oaks Hotel Brisbane