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“Terrible service - horrible bed”
Review of Oaks Casino Towers

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Oaks Casino Towers
Ranked #55 of 168 Hotels in Brisbane
Reviewed October 10, 2012

The hotel is well located except that it is currently next to a construction site. The noise from the construction site was awful and went on even in the middle of the night.

My room had no windows that opened and the only way to get any ventilation was to open the sliding doors to the balcony. The balcony is great if you love ;looking at the back of buildings.

The worst thing about my room was the bed. I could feel the springs in my mattress and hear them squeak whenever I turned in bed.I am not sure where they got the bed but it was likely from a discount store.

What else? Unfriendly, unhelpful and bloody unpleasant staff. One of the male staff working in reception in the afternoon of October XX (details can be provided to TripAdvisor members if required) was probably the most unhelpful and unfriendly hotel staff I have ever met.

Room Tip: The best room you can get would be in a different hotel.
  • Stayed: October 2012, traveled on business
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2  Thank PerthFrequent_Flyer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OaksHotels, Guest Relations Manager at Oaks Casino Towers, responded to this reviewResponded October 14, 2012

We appreciate you taking the time to comment on your recent stay at Oaks Casino Towers. We are concerned to read of your experiences while staying with us, especially in regards to the service you received from our staff. If you wish to discuss any matters with us further you can contact our Customer Feedback Team on customerfeedback@theoaksgroup.com.au. We hope to have the opportunity to talk with you and welcome you back again soon.

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609 - 615 of 708 reviews

Reviewed October 5, 2012

Great location, friendly & helpful staff but very disappointed with the state of the shower - way too much mould for my liking. A decent, regular cleaning regime would have allieviated this problem. The maintenance staff were onto it straight away when I questioned their cleaning practices and came up to remove the excess mould.

Room Tip: Make sure you book a room overlooking the river. Those on the other side look straight into other bu...
  • Stayed: October 2012, traveled on business
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Thank velro
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OaksHotels, Guest Relations Manager at Oaks Casino Towers, responded to this reviewResponded October 9, 2012

Thank you for taking the time to comment on your recent stay at Oaks Casino Towers. It is great to read that you found our hotel in a great location and our staff were friendly and helpful. We apologise for the issues you experienced with the cleanliness of your shower however we are glad the issues was able to be rectified when you notified our staff. I will pass your comments onto the Hotel Manager and Housekeeping Manager. We do hope you will choose to stay with Oaks Hotels and Resorts again soon.

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Reviewed September 29, 2012

I travel with three (well-behaved) grandsons,2 x 14 years, 1 x 8 years, and we find it excellent. It's a walk over the bridge to South Bank and Qpac, a couple of minutes to the Queen Street Mall (shopping and catching buses), and if you don't want to spend a fortune on eating out accompanied only by ankle-biters there are food courts close by. Plus a very pleasant pool, spa, gym, sauna on 7th floor. For the Brisbane Festival (finishing today) the lovely girls in reception upgraded us to the 38th floor with stupendous views. When I thanked them for the upgrade, they smilingly said "Yes, we thought you would like it". What more could we ask for.

  • Stayed: September 2012, traveled with family
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Thank Pamela T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OaksHotels, Guest Relations Manager at Oaks Casino Towers, responded to this reviewResponded October 2, 2012

Many thanks for taking the time to comment on your recent stay at Oaks Casino Towers with your grandsons. It is wonderful to read that you all had an excellent time and that we were able to upgrade you to a higher level to enjoy the Brisbane Festival. We are pleased you could all enjoy the hotel facilities and found the location convenient. We look forward to welcoming you back again soon.

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Reviewed September 10, 2012

Cant fault this Oaks, it in a great spot with the Casino and Smith Street Mall at your door. We have stayed many times and staying again for New Years Eve. You can have one or two bedrooms, with kitchen and living areas.

  • Stayed: July 2012, traveled as a couple
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2  Thank Kerry64Brisbane
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 4, 2012

Stayed here in a 1-bedroom apt for 5 nights in June. The location is good with grocery stores and shops and restaurants nearby. Not so close to the train station for the airport. I was attending a conference at the congress centre which was a 15 minute walk. The apartment was clean and spacious although the carpets and furniture were a bit old. The view was onto some office buildings - Telstra probably and one under construction. The construction crews got started around 7am which was annoying but what can you do. I used the dishwasher, washing machine, toaster, microwave and they all worked fine. Internet access was through a third party at ridiculously high rates so instead I walked to McDonald's or Starbucks for their free wi-fi. The front staff were friendly. Overall I had a nice stay.

  • Stayed: June 2012, traveled on business
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1  Thank ckwc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OaksHotels, Guest Relations Manager at Oaks Casino Towers, responded to this reviewResponded September 11, 2012

Many thanks for taking the time to comment on your recent stay at Oaks Casino Towers. We are glad to hear that you found the location of our hotel good and your apartment was clean and spacious. I will pass your comments onto the Hotel Manager in regards to our friendly staff. We look forward to welcoming you back again soon.

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Reviewed August 19, 2012

I stayed at this aparthotel in August 2012 for a congress. We booked a pre-paid a two bedrooms room months in advance, to be sure we would have had a suitable accomodation. Notwithstanding in our reservation receipt it was writhhen 'room with a view', we were given a room in front of a buiding under construction. Not only there was no view, nor privacy, since there were workers all day a few meters from us, but alos the noise was continuous. We asked to have the room changed almost every day, but the staff was astonishingly unhelpful. I spend most of my working days in hotel rooms and this is the first time ever my right complaints have not been given any importance. I consider this unbealivable and even embarassing for the aparthotel itself. The manager never shown up to apologise during our one week staying, nor a present was delivered or any other form of compensation was offered. As for the aparthotel, the building is quite old and the furniture cheap. I would consider it anyway overpriced. A bad smell was always present in the bathroom. The 'fully equpped' gym is a very small room with a few cyclettes and other machines.

Room Tip: Ensure you are guaranteed a room with a view. Do not pay in advance.
  • Stayed: August 2012, traveled on business
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4  Thank Luca_Genova66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 6, 2012

Great views both times we stayed. Once for family wedding and the other for a work conference. Great location and views were stunning. Some guests had views of a building wall but we were lucky to have the best views in Brisbane.

Staff were very helpful and friendly. Apartment was spacious and had all the amenities we needed. The location is great and we were able to walk to everything easily.

I would definately stay here again even though it was a bit pricey, it was worth the money being so close to everything.

Room Tip: Ask for one with a river view so you can really take in the beautiful river at night.
  • Stayed: December 2011, traveled on business
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Thank mc4141
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OaksHotels, Guest Relations Manager at Oaks Casino Towers, responded to this reviewResponded August 8, 2012

Many thanks for taking the time to comment on your recent stay at Oaks Casino Towers. It is great to read that on several occasions you have been impressed with our property. We are pleased to read that you found the apartments to be spacious and well equipped and you can enjoy the beautiful views of Brisbane. We look forward to welcoming you back again soon.

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Additional Information about Oaks Casino Towers

Address: 151 George St, Brisbane, Queensland 4000, Australia
Phone Number:
Location: Australia > Queensland > Brisbane Region > Brisbane
Amenities:
Fitness Center with Gym / Workout Room Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
#34 Family Hotel in Brisbane
#38 Business Hotel in Brisbane
#51 Luxury Hotel in Brisbane
Price Range: $113 - $266 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Oaks Casino Towers 4.5*
Number of rooms: 104
Official Description (provided by the hotel):
Standing a statuesque 39 levels opposite the Treasury Casino, Oaks Casino Towers stands among the best Brisbane city hotels fusing stylishly appointed 1 and 2 bedroom apartments with sleek designs, full kitchens complete with modern appliances, in-room conveniences including Internet access, spacious living and dining areas and sizable balconies overlooking the city and river below. Our large swimming pool and sun deck is the perfect place to unwind, as is the spa, sauna and well-equipped gymnasium, all ensuring your stay at Oaks Casino Towers is one of utmost leisure. Car parking information: On-site parking is available, bookings are essential and should be made in advance via our reservations office or through the hotel, fees apply. Directions: Although Casino Towers is on George Street, entry to the car park is off Charlotte Street. The laneway leading to the car park is on the right hand side of Charlotte Street between the Telstra Building and the Pancake Manor. Please note this is not signed due to Council Regulations. To access the car park: - Make your way onto Charlotte Street (one way south) and drive towards George Street - Immediately before the Pancake Manor, turn right into the laneway. - Drive 20 metres until you reach the roller door entry on the left. The car park is secured and you will be required to contact reception by dialling #101 from the intercom located in front of the roller door. Staff will then direct you to your car park and inform you how to access reception. All hotel guests are required to park in the car parks that are marked in green with 'Hotel Guest' displayed on the ground. Failure to park in these zones and/or clearly display your validated parking slip on the dash may result in car being towed at owners expense. ... more   less 
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Also Known As:
Oaks Casino Towers Hotel Brisbane
Oaks Hotel Brisbane

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