We stayed here for 2 nights during a stopover on our way to Cairns. My husband wasn't keen as he had a bad experience at Oaks Casino Towers last year when he stayed here for a convention(He didn't have a credit card on him as it had been fraudulently used just before his convention -and so cancelled - and despite him being part of a larger group of bookings, he wasn't given access to his room until reception had contacted me back in WA, faxed through authorisation forms that I had to sign and then put against any extra charges. This is despite the room costs having already been prepaid. During this whole process which took well over an hour he was made to hang around in the lobby.)
I had forgotten that it was this hotel when I booked online to stay this time.
This time was better. Check in was easy and friendly, however when we got to our room, the second bedroom we had requested with 2 single beds was still locked, as was our ensuite. The receptionist came up with a key to unlock the two extra rooms, and then we found that the kids' bedroom was made up as another king bed. However as it was midnight, we decided not to worry about changing the beds around.
Pros: Great location. We had a view over the river to South Bank and it's a block from the mall.
Apartments are well fitted out with good kitchen facilities and nice bathrooms.
Reception staff were helpful.
Cons: There was a hideous smell in the corridors when we were there (apparently there are issues with the rubbish shutes.
Bedding error, despite it being marked on our booking. My children were more concerned about this than us.
It's a pity that some of these things let down the Oaks Casino Towers, it should be amazing given its location and set up, but there needs to be work done on communication and staff training.
- Official Description (provided by the hotel):
- Standing a statuesque 39 levels opposite the Treasury Casino, Oaks Casino Towers stands among the best Brisbane city hotels fusing stylishly appointed 1 and 2 bedroom apartments with sleek designs, full kitchens complete with modern appliances, in-room conveniences including Internet access, spacious living and dining areas and sizable balconies overlooking the city and river below. Our large swimming pool and sun deck is the perfect place to unwind, as is the spa, sauna and well-equipped gymnasium, all ensuring your stay at Oaks Casino Towers is one of utmost leisure. Car parking information: On-site parking is available, bookings are essential and should be made in advance via our reservations office or through the hotel, fees apply. Directions: Although Casino Towers is on George Street, entry to the car park is off Charlotte Street. The laneway leading to the car park is on the right hand side of Charlotte Street between the Telstra Building and the Pancake Manor. Please note this is not signed due to Council Regulations. To access the car park: - Make your way onto Charlotte Street (one way south) and drive towards George Street - Immediately before the Pancake Manor, turn right into the laneway. - Drive 20 metres until you reach the roller door entry on the left. The car park is secured and you will be required to contact reception by dialling #101 from the intercom located in front of the roller door. Staff will then direct you to your car park and inform you how to access reception. All hotel guests are required to park in the car parks that are marked in green with 'Hotel Guest' displayed on the ground. Failure to park in these zones and/or clearly display your validated parking slip on the dash may result in car being towed at owners expense. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Orbitz, Expedia, Booking.com, Oaks Hotels and Resorts, Hotels.com, Agoda, Priceline, Travelocity, Cancelon, HotelQuickly, Evoline ltd, getaroom.com and TripOnline SA so you can book your Oaks Casino Towers reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Oaks Casino Towers Hotel Brisbane
- Oaks Hotel Brisbane