My partner booked two nights here for Valentines day, we were up on the 49th floor so we had a pretty decent view. My problems were, we had a broken chair out on the balcony which apparently the hotel was aware of but never bothered to tell us or remove it. After going to the pool and sauna i asked them if we could have fresh towels so we could have showers to get the chlorine off of us, we were told the cleaners would be there shortly. 3 hours and two more phone calls later we finally got new towels only due to my partner physically going down to reception to retrieve one, then another hour later the cleaning ladies arrived. I was also charged $859 for a stay that was only meant to cost $357... The room was very nice, and the view was lovely.. but i don't think i'll be staying at an Oaks hotel again if im going to be overcharged for my stay, and then be talked in circles from the receptionist as to why they have taken an additional amount out of my account. Thanks but no thanks.
- Official Description (provided by the hotel):
- Brisbane accommodation within walking distance of all that the city has to offer, Oaks Aurora Tower is a modern 69-storey landmark building popular with business travellers. Hailed as a masterpiece of inspired design, the hotel is superbly appointed with resort-style amenities and commanding panoramic city and river views.Comprising 1 and 2 bedroom self-contained apartments, fully equipped with kitchen and laundry, reverse cycle air-conditioning and spacious balconies, Oaks Aurora Tower also offers a 25m heated lap pool, recreation deck, spa, sauna, gym and cinema. ... more less
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- Also Known As:
- Oaks Aurora Brisbane