I experienced the night kayak along the Brisbane river with a group of friends, we didn't book the bbq.
We arrived 20 minutes prior to 7pm and were greeted by a young woman who had an aversion to smiling and enthusiasm. We completed the paperwork and paid an extra $2.00 insurance as well as a few dollars for the locker hire.
We took off our shoes and stood around the reception area as we were not directed as to where we should wait for the adventure to begin. A few people asked our group if we knew where to wait and we decided the seating at the front would be ideal.
The briefing at the beginning of the adventure involved a few seconds of demonstrating how to use your oar and what to do if you fall out of your kayak. This briefing was cheerful and quick. As a few of us had never kayaked before, we expected to receive further instruction in the water if required.
This was not the case. The female guide told a few of us to "catch up" with the rest of the group as we were obviously well behind- being new to kayaking I was expecting further instruction from her. One person from our group asked her for help regarding how to hold the paddle, how deep to put it into the water and the correct motion. She asked him to show her how he was paddling, to which the guide replied "that looks right" before speeding off well ahead of us, as we were left struggling in the dark.
One of the new male guides was great and he stayed with us throughout the rest of the night assuring us that we were doing okay.
We all thoroughly enjoyed the activity, but felt discouraged from returning due to the solemn welcome by the receptionist and the "can't be bothered attitude" of the female guide. Being received with positive enthusiasm and a cheerful attitude, is a huge attribute to any company. People from our group spoke to several other people after the kayak was other, and they too felt there should have been more instruction for people who had never kayaked before. A few of us discussed the possibility that perhaps the young age of the people working there could have contributed to the lack of experience in people skills (much like a contiki tour attitude).
I had heard great reviews from other people about Riverlife and had our group been received with the same enthusiasm as others had described, it would have made our night an excellent one.
I am hoping these two people we encountered are the exception.
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