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“Clean, great service & comfortable rooms”
Review of Mantra on Mary

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Mantra on Mary
Ranked #65 of 157 Hotels in Brisbane
1 review
“Clean, great service & comfortable rooms”
Reviewed March 30, 2014 via mobile

Stayed for a night at M, called up to see if we could check in early and reception handled it with no troubles.

Another perk would be that the air conditioning is individually adjusted for each room! Very comfortable even if it was just a night.

Cons: The blanket provided was not very comfortable and they could have provided an extra pillow or so but having said that I'm sure reception could have helped with that.

All in all a good positive experience.

Stayed March 2014, traveled as a couple
Helpful?
Thank Choisun S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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920 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (73)
Date | Rating
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English first
Mackay, Australia
Level Contributor
4 reviews
Reviewed March 3, 2014

We had excellent service when we stayed here, we were able to check in early at noon then went for lunch and shopping (Queen Street Mall is two blocks away). When we discovered we had a faulty airconditioner in our room when we returned at about 4.30, the manager came up to see us within 10 minutes of us ringing reception, maintenance was there in another five minutes, and we were upgraded to a three bed (from a one bed) room 10 minutes after that.
Large modern rooms, close to restaurants/shopping/public transport, easy check in and check out, able to store bags. Only complaint was the lack of black out blinds in the bedrooms of the apartment we were in, the see through blinds let in a lot of light early in the morning.
Overall we were happy with our stay and would stay there again.

Room Tip: Ask for an apartment high up to avoid the city noises (traffic, local restaurants) if you're a l...
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  • Stayed February 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank staceyswan83
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MOnMaryBrisbane, Front Office Manager at Mantra on Mary, responded to this review, March 31, 2014
Dear Stacey

Thank you for your recent review of your stay at M on Mary Apartment Hotel. We are glad you enjoyed your stay with us, and we appreciate your feedback.

We constantly strive to attain and maintain high standards of service and hospitality. I am happy to see the actions of my staff helped resolve the air con situation and you were able to enjoy your time in Brisbane. I will pass on your kind comments to my team.

We hope to have the opportunity to welcome you again soon to M on Mary.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Arce, Italy
Level Contributor
90 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed February 6, 2014 via mobile

Clean, specious rooms with all the comforts of home. Walking distance to an open market were a verity of restaurants and stores can be found. On the backside of the hotel there's a well kept botanical gardens were a relaxing walk along the riverside can be made. The skyscraper living hotel offers beautiful panoramic views of the city. Slightly more expensive than other hotels in the area but worth it.

Stayed February 2014, traveled on business
Helpful?
Thank Mangosdead
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MOnMaryBrisbane, Front Office Manager at Mantra on Mary, responded to this review, March 3, 2014
Dear Mangosdead,

Thank you for your recent review of your stay at M on Mary Apartment Hotel. We are glad you enjoyed your stay with us, and we appreciate your feedback.

I’m delighted you found our location so convenient, we are in a wonderful spot so close to some great cafe, shops and the Brisbane Botanic Gardens.

We hope to have the opportunity to welcome you again soon to M on Mary
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gold Coast
Level Contributor
112 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed January 18, 2014

We decided to stay a night at M on Mary after attending a seminar in Brisbane.

The location is perfect, only 10 minutes walk from Roma Street Station; a few minutes walk to Queen Street, Casino and the river.

Around the corner there is a small grocery store, which satisfied my teenage son's nightly binge feeding sessions.

I found no fault with the apartment which was on the 22nd Floor (room 04). I enjoyed a great view of the city and the river in the distance.

The apartment was clean and well presented with modern furnishings and its size was comfortable for 2-3 people.

The kitchen is self contained, the bathroom reasonable in size and a small study for one.

The bed was very comfortable to such an extent it is worth mentioning.

I felt safe with sufficient security in place and staff on call.

The lap pool was warm, I wish I had the opportunity to take a swim. Next time I hope to use the gym and have a sauna.

The staff (day and night) were warm and friendly during our stay and were attentive to my enquiries.

I recommend these apartments to anyone who wishes to stay in Brisbane.

Room Tip: Higher floors would have better views.
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  • Stayed January 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Suzanne S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MOnMaryBrisbane, Front Office Manager at Mantra on Mary, responded to this review, March 3, 2014
Dear Suzanne,

Thank you for your recent review of your stay at M on Mary Apartment Hotel. We are glad you enjoyed your stay with us, and we appreciate your feedback.

I am happy to see that our staff where able to meet your expectations as we strive to provide quality customer service, and I will pass on your kind comments.

We hope to have the opportunity to welcome you again soon to M on Mary.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed January 12, 2014 via mobile

I have used m on mary on business trips for the past 3.5 years, and 85% of the time, i have had to have the iron replaced. I almost burnt my clothes because of a very badly burnt iron. The ironing boards are often cheap and wobbly. And once i had a kettle that was rusted through with bits of rust floating in the water. Last week, they hadn't emptied the bin in the kitchen. The sofa seats and backs are peeling off. I was told the rooms would be refurbished in the next few months. In the meantime, they expect their customers to put up with it. They could put a cover on top of the sofas as not only does it look disgusting, but it feels horrible to sit on. The only reason i have persevered is that it is a self contained appartment close to work. But no one else in my company stays here. Definitely not catered for business customers. A couple of the staff are very nice and very friendly, but i feel sorry for them because they are the ones who deal with the complaints while management doesn't seem to care in the slightest.

Stayed January 2014, traveled on business
Helpful?
1 Thank Msallie1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MOnMaryBrisbane, Front Office Manager at Mantra on Mary, responded to this review, January 20, 2014
Dear Msallie1

Thank you for your recent review of the M on Mary Apartment Hotel. We welcome all feedback to help us to ensure that our rooms & service is consistently meeting our guest’s needs. Unfortunately it seems on this occasion and others that we have failed to meet all of your expectations and for this please allow me to sincerely apologise.
I note your positive comments about our Friendly staff and will pass your comments onto my team.
I would like to invite you to contact me directly via email (simon@monmary.com) to discuss your comments regarding the apartment itself, so that I may investigate your concerns further.
As the apartments are all privately owned it is great for us to be able to provide this information to the apartment owners so that we can organise refurbishments and upgrades where necessary, as we are in the process of refurbishments and have started replacing some of the badly cracked couches.
As for the Iron and Iron boards I am sorry to hear you have had such a bad run of luck with them, and I will be passing you comment on to my Housekeeping manager so that she can follow up and replace ones where needed.
We thank you for taking the time to review your stay and hope we get the chance to see you again in the near future, to redeem ourselves.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane, Australia
1 review
Reviewed January 7, 2014 via mobile

My partner and i stayed on the 31st floor for NYE to see watch the fire works away from the crowds. I paid $300 for the 1 night in a river view room and the view was really disappointing. When the fireworks went off we could only see them off the reflection of the buildings. I thought booking a river view room there would be complete uniterupted views but obviously not. The room was nice enough but dont pay extra for a river view because its not worth it.

Stayed January 2014, traveled as a couple
Helpful?
Thank hk2750
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
33 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed December 2, 2013

I stayed here for two nights on business and would not stay again by choice. I had their basic room and it felt very dated. The furniture was very cheap and there was only a very light bed covering. The location is good for the Brisbane CBD but I can't say there were any other redeeming features.

  • Stayed November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AusTripPlanner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MOnMaryBrisbane, Front Office Manager at Mantra on Mary, responded to this review, December 10, 2013
Thank you for your recent review of the M on Mary Apartment Hotel. We welcome all feedback to help us to ensure that our rooms & service is consistently meeting our guest’s needs. Unfortunately it seems on this occasion that we have failed to meet all of your expectations and for this please allow me to sincerely apologise.
I note your positive comments and you are correct, we are certainly in a great location to access the CBD.
As the apartments are all privately owned it is great for us to be able to provide this information to the apartment owners so that we can organise refurbishments and upgrades where necessary, which I am happy to announce we have a planned soft refurbishment with quality and stylish furnishings scheduled for the New Year.

We thank you for taking the time to review your stay and hope we get the chance to see you again in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Mantra on Mary

Property: Mantra on Mary
Address: 70 Mary St, Brisbane, Queensland 4000, Australia (Formerly M on Mary Apartment Hotel)
Location: Australia > Queensland > Brisbane Region > Brisbane
Amenities:
Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #65 of 157 Hotels in Brisbane
Price Range (Based on Average Rates): $
Hotel Class:4 star — Mantra on Mary 4*
Number of rooms: 200
Official Description (provided by the hotel):
Mantra on Mary offers you stylish accommodation and easy access to the very best Brisbane has to offer. You’re close to excellent dining options at Eagle Street Pier, just a short stroll to great shopping at the Queen Street Mall and if you’re in Brisbane on business – then the central business district is within walking distance. Mantra on Mary knows how to please guests with spacious living areas, separate bedrooms and separate studies. You can choose an apartment with your private balcony boasting views across the city skyline or Brisbane River. These One and Three Bedroom apartments are complete with everything you need; they feature a fully equipped kitchen, laundry facilities, in-room Wi-Fi and a LCD TV with Foxtel. So whether you’re travelling alone, or with a group – there is an apartment at Mantra on Mary to suit your every need. Venture outside your apartment and onsite you’ll find a heated outdoor lap pool, gymnasium, sauna, and a BBQ and recreation area. The Aquarius Health & Medispa is ready to offer you a great variety of pampering treatments as well as a 22m indoor heated lap pool, bathhouses and gym as well as fitness classes suitable for both men and women. Catering equally to both the leisure and corporate guest with business services and the tour desk, so no matter your reason for visiting Brisbane, you’ll be comfortable at Mantra on Mary. You’ll find yourself surrounded by cultural activities with the Gallery of Modern Art (GOMA) and the Performing Arts Centre just across the bridge. Hop on the City Cat and take in the sights along the Brisbane River. Having fun is as easy as heading to Fortitude Valley to enjoy live music and a collection of amazing boutiques and funky designer shops. Mantra on Mary is hard to beat when it comes to proximity, convenience and comfort when visiting Brisbane. ... more   less 
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