We decided to celebrate our engagement party with a wine tasting experience for our 50 guests, because of the beautiful location, and we thought, lovely people. But we were so disappointed about the quality of the service. The waitress didn't even explain anything, complained as we asked for an extra glass and had no smile on her face.
What a shame! It happened last weekend...So it is still quite fresh in our mind.
The day before, my fiancé and I decided to have an impromptu lunch there to check out the food. We were dressed casually but when we came in to ask to be seated the 'manager' looked at us up and down like we were dressed with rubbish bins bags and she put us outside where nobody could see us. Honestly, I felt really offended. I was wearing a black and really classic skirt and a dark grey top with black ballet shoes and my fiancé, shorts and (yes ok...) a grey singlet and a pair of thongs (he is Australian so what?) What was wrong with our outfits?
I was so upset that I could hardly eat... What an amazing 'Welcoming place' for our peaceful and relaxing Engagement weekend!!!
At no time they came to ask us if we were enjoying our food!
When we went to pay the bill I actually asked if there was a dress code there and the lady had this little sneaky smile, telling me 'No no... why?' and I explained...She knew what I was talking about!
We just paid also a wine and cheese tasting for 45 people before then so they should have been happy but most importantly they should never look at anyone the way they looked at us! That is really rude!
A place like that can't be recommended for a nice time because food doesn't make everything! You need friendly and efficient staff, care, and good foof and wine.
Don't go there unless they change their staff!
What a pity as it is a fantastic location!
- Official Description (provided by the hotel):
- Set among vineyards on a winery property, these elegant, contemporary cottages are off Highway 58, 8 km from Ocean View and 19 km from the D'Aguilar Range mountains. The 3 Wine cottages (Cabernet, Shiraz and Winemakers) feature hardwood floors and countryside views. All come with wood-burning stoves, flat-screen TVs and sofa beds, and 2 have kitchenettes and verandas with BBQs and hot tubs. An upgraded 5-bedroom cottage (Hilltop House) also has a kitchen, laundry facilities and a fenced garden. Parking is free. There's an airy, chic restaurant with floor-to-ceiling windows and panoramic views. Wine tastings and regional tours are available. ... more less
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