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“Our stay at the Doubletree Hilton”

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DoubleTree by Hilton Hotel Darwin
Ranked #6 of 36 Hotels in Darwin
Reviewed July 5, 2014

good location, room was updated and beautiful, staff were very friendly and helpful. overall a very good experience. Loved Darwin. Would recommend going to Darwin and staying at the Doubletree. Best time of year to go is during winter. The hotel is only 10 min walk to the heart of Mitchell st where all the action happens. 10 mins by cab to the casino and Mindle market.

  • Stayed: June 2014, traveled as a couple
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Review collected in partnership with DoubleTree by Hilton
1  Thank Lydia F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CareyOsborne, General Manager at DoubleTree by Hilton Hotel Darwin, responded to this reviewResponded July 6, 2014

Dear Lydia F

It is very pleasing to see that your stay with us was such an enjoyable one and that you enjoyed our brand new bathrooms.

Thanks again and we hope to see you again when you next travel to Darwin.

Kind Regards
Carey Osborne

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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720 - 726 of 1,231 reviews

Reviewed July 3, 2014

There are some very good things about this hotel, starting with the excellent location: towards the end of The Esplanade, but within easy walking distance of the sometimes riotous Mitchell Street.

The staff were universally friendly and the hotel offers free parking. The breakfasts were very good; our experience was that in spite of breakfast starting at 0300, at 0830 was still fresh. The poolside area was attractive to sit outside during breakfast. This led to one of the puzzling features: on one evening we would have been happy to have had a burger and bottle of wine at the poolside. But after 1800 we could only have a burger in our room, the evening menu consisted only of full meals which we didn't want, nor did we want to eat in our room, so the hotel lost our business.

The hotel is in a triangular shape, with the lifts in the middle. I suspect that quite a few rooms therefore suffer from noise, but those in the X13, X14, X15 and X16 range don't. The room was good, with a comfortable bed and well-equipped bathroom. The sea view was excellent.

All Hiltons get downgraded by me because of the absurdly high charges for in-room wifi, but vouchers for use in the lobby (for a limited time) are free. This reminds one of how little space is given over to public areas.

The carpets on the accommodation floors are a disgrace, faded and stained, and these institutional corridors badly need redecorating. The vacuum cleaner reported by other members still sits on a corridor floor, together with uncleared trays and - dangerously - glasses.

My view is also coloured by the fact that very naughtily the hotel tried to persuade me that I needed to pay for four nights to get the three nights that we wanted, as there was a car rally taking place in Darwin. The suggested booking would have contravened Hilton's own terms and would have been cancelled on the first night as a no show, with no refund! Exactly what I wanted was available on the hotel's website, so we obviously booked that instead.

On balance the hotel just creeps into the very good category; we would stay there again, but could be so much better.

  • Stayed: June 2014, traveled as a couple
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1  Thank Sarum_Castle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CareyOsborne, General Manager at DoubleTree by Hilton Hotel Darwin, responded to this reviewResponded July 6, 2014

Thank you for your review Sarum_Castle.

I am pleased that you enjoyed your food and beverage experience with us. I note your comments about dining outside on the Deck and will remind our team that our guests are free to enjoy their meal with us in this location regardless of where the menu item appears.

Wireless internet is complimentary in our lobby for all of our guests and our HHonors Gold and Diamond guests do receive internet on a complimentary basis through the entire property.

Thank you once again. We do trust that your stay with us was an enjoyable one and hope to see you again when you are next in the Top End.

Kind Regards
Carey Osborne

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Reviewed July 3, 2014

The new bathrooms are excellent and the harbour view rooms, especially from the upper floors, are great. The front desk staff are friendly and expert.
But there are kitchen/dining problems. Almost all staff are young Asian migrants whose knowledge of English is not the best. And the left hand sometimes doesn't know what the right hand is doing. Several of our group ordered a la carte breakfasts rather than the (very good) buffet -- and were still waiting 45min later. We pointed this out and were served immediately, suggesting the meals had been cooked, but not served, for some time (they were not hot). One of us got fried eggs instead of the poached eggs she had ordered, then on the way out saw the plate of poached eggs sitting waiting to be delivered.
The big basket of cutlery near the coffee machine seemed to come and go, so some days we had to "borrow" an extra knife from a set table.
The tractor toaster disappeared on our last day, to be replaced by two "domestic" toasters, of which the four-slice machine was missing knobs on the levers, making it hard to operate.
Yes, all hotels have problems of one sort or another. This one had problems when it was a Holiday Inn, and before that a TraveLodge. But we travellers do need to point them out.
Would we stay there again? Of course. It's a 10min walk into the CBD, the views are magnificent. If they could just fix the kitchen .....

Room Tip: Ask for a room with a harbour view
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  • Stayed: June 2014, traveled with family
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1  Thank Swaggie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CareyOsborne, General Manager at DoubleTree by Hilton Hotel Darwin, responded to this reviewResponded July 6, 2014

Dear Swaggie

Thank you for your detailed review. I am pleased that you liked our new bathrooms as much as we do and enjoyed the magnificent views of the harbour. I note your comments in regards to your breakfast experience and we will address this with immediate effect with the team.

Once again, thank you and we look forward to seeing you again one day soon.

Kind Regards
Carey Osborne

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Reviewed July 2, 2014

The rooms were great. The food was really good. The swimming pool a little cold. Service excellent. Location really good. Internet a little complicated to use.
Views wonderful.
All in all great value.

  • Stayed: June 2014, traveled with family
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Review collected in partnership with Easytobook.com
1  Thank Glen S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CareyOsborne, General Manager at DoubleTree by Hilton Hotel Darwin, responded to this reviewResponded July 3, 2014

Thanks for your review Glen. It is great to see that you had such a great time at our hotel. We hope to see you again with us soon.

Kind Regards
Carey Osborne

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 30, 2014

Stayed at this hotel for one night. Was very impressed with the service and the room. The halls needed updating but the room was superb. We had stayed at the Mantra and for the money, it was a big disappointment. So it was refreshing to be greeted by friendly staff and a warm cookie on arrival a the Double tree. Free internet would have topped it off.

  • Stayed: June 2014, traveled solo
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Review collected in partnership with DoubleTree by Hilton
1  Thank Ian L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CareyOsborne, General Manager at DoubleTree by Hilton Hotel Darwin, responded to this reviewResponded July 1, 2014

Dear Ian L

I am delighted that your experience with us was such a wonderful one. Thank you for recognising our friendly team. Wireless internet is complimentary in our lobby for all of our guests and our HHonors Gold and Diamond guests do receive internet on a complimentary basis through the entire property.

Thank you once again and we hope to see you soon.

Kind Regards
Carey Osborne

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 29, 2014

An unfortunate dud in an otherwise long and very enjoyable experience with this building/ hotel. Staff with looks on their faces which would curdle milk at 20 metres set the scene. i felt like a character in one of the sadder Dostoyevsky novels set in a the Gulag somewhere. An inhouse movie system which let us down and staff which pretended the problem would be only temporary and fixed "in a few minutes".

  • Stayed: June 2014, traveled on business
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Review collected in partnership with DoubleTree by Hilton
1  Thank Andrew S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CareyOsborne, General Manager at DoubleTree by Hilton Hotel Darwin, responded to this reviewResponded June 30, 2014

Dear Andrew S

I am very sorry and disappointed to hear of your experience over the weekend and that it has tainted your opinion of the hotel after such a long association with both the team and property. I believe that Nathan our Front Office Manager has been in contact with you to discuss your experience.

We apologise once again and hope to see you once again when you next travel to Darwin.

Kind Regards
Carey Osborne

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 24, 2014

The hotel was very clean and comfortable and staff were very obliging, room rates for Darwin are on par for quality. The location is very good and within close vicinity to city and restaurants if you wish to dine elsewhere. Meals were expensive especially the breakfast menu and that the quality was average. Check out the beer in the fridge before drinking as I had one Crown Lager that had been refilled with water.

  • Stayed: June 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton
1  Thank Kym P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CareyOsborne, General Manager at DoubleTree by Hilton Hotel Darwin, responded to this reviewResponded June 25, 2014

Thank for your comments Kym P

I am pleased that you found the hotel to be very clean and comfortable and enjoyed your interactions with the team. I note your comments in regards to your mini bar and will pass on your feedback to ensure that more comprehensive checks are in place.

Thank you once again and we hope that you return to us on your next trip to the Top End.

Kind Regards
Carey

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about DoubleTree by Hilton Hotel Darwin

Address: 122 Esplanade, Darwin, Northern Territory 0800, Australia
Phone Number:
Location: Australia > Northern Territory > Top End > Darwin
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #6 of 36 Hotels in Darwin
Price Range: $82 - $209 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — DoubleTree by Hilton Hotel Darwin 4*
Number of rooms: 184
Official Description (provided by the hotel):
Overlooking the famous Darwin Esplanade and offering stunning ocean views, DoubleTree by Hilton Hotel Darwin is within walking distance of all major corporations and government offices in the city, the Darwin Convention Centre, Bicentennial Park and bustling downtown Darwin and Smith Street Mall. The hotel is also close to many Darwin shopping, dining and leisure options, including a nearby golf course, and offers easy access to Stuart Highway and Darwin International Airport, which is only a 15-minute drive. At this Darwin hotel, enjoy modern conveniences, recreational amenities and a friendly welcome. We will even greet you with our delicious fresh-baked cookie upon arrival. All of the spacious guest rooms boast thoughtful amenities including floor-to-ceiling windows, Juliette balconies, generous work areas and Wi-Fi. Upgrade to an executive room or suite for harbor views. Host a business or social event at this Darwin hotel with three flexible meeting spaces, all with the latest A/V equipment and a complimentary 24-hour business centre. Swim in the sparkling waters of the outdoor pool, surrounded by lush tropical gardens or simply relax in the sunshine with a glass of wine on the outdoor deck. Savour innovative Australian cuisine in the relaxed Poolside Restaurant, open daily for a full buffet breakfast, lunch and dinner. ... more   less 
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