My wife and I stayed 1 week at the Holiday Inn Esplanade Darwin the rooms were adequate, however the housekeeping and overall repair of the property/hotel was poor.
The rooms were quickly serviced each day with no dusting, limited restocking of tea, coffee and other supplies. The sheets were changed, about day 4 but only after I complained to the duty manager.
The pool and garden area was lovely however the pool its self needed repair to replace the missing/broken tiles. My wife and I stopped swimming in it after she cut her foot when in the pool. In the hallway there were blown light bulbs and some areas needed repainting.
Service in the hotel restaurant was good with helpful staff and a lovely breakfast buffet. The front counter staff were pleasant and willing to help.
The view from the room balcony was beautiful, overlooking Fanny bay and the CBD.
The hotel was central for walking around Darwin (CBD) and my wife and I did feel safe doing so.
On check out the hotel duty manager did discounted the room rate due to the concerns/complaints raised during our stay, this was a nice gesture that was appreciated however overall maintenance and staff training is still required.
- Official Description (provided by the hotel):
- Set next to Darwin Entertainment Centre and overlooking the Esplanade, the welcoming DoubleTree by Hilton Hotel Esplanade Darwin is only a 15 minutes drive from Darwin International Airport and offers easy access to Stuart Highway. The hotel is within walking distance of the city centre, many major businesses and government offices and historic attractions like the War Memorial and Parliament House. This Darwin hotel is perfect for both business and leisure guests, offering excellent business and recreation facilities, beautiful ocean views and a dedicated team of friendly staff. All of the comfortable guest rooms at this Darwin Esplanade hotel feature modern amenities, including spacious work areas and high-speed internet access. Host a successful event at this Darwin hotel with six flexible meeting spaces, including a grand ballroom, all with the latest A/V equipment. Cool down with a dip in the impressive outdoor swimming pool – the largest in Darwin. ... more less
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