This hotel was terrible. To begin, our reservation for a twin room was not honoured even though it was confirmed on line. Instead, we got a dorm room #2 near the busy lobby area. Despite our complaints, staff did NOTHING to try to help us obtain a more quiet room.
The CONSTANT 24 hour noise (music, pool party atmosphere, loud drunken youth, automatic doors that slam shut) resulted in 3 completely sleepless nights. Management should examine some of the processes in place and re-establish a setting that is more pleasant for customers. Why the card-swipe access doors (that slam shut) throughout? Why not post signs reminding guest to be quiet and respect other guest? Why not encourage staff to remind guests to be quiet? Front desk staff were passive and actively participating in the noise at night!
Over and over again, we discussed issues with the front desk. The staff were participating in the loud shouting / conversations themselves and as I witnessed, they put forward no effort to quiet the obnoxious youth who make up the bulk of the clientele.
I would never recommend this hotel. It is complete madness.
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- Also Known As:
- Melaleuca On Mitchell Hotel Darwin