My partner and I booked a night at Skycity Darwin for a special occasion in June and had a near perfect stay. We had a nice dinner in the Italian restaurant il Piattio and really great lunch the following day in Cove. We had nothing but positive remarks about the service and our stay as a whole.
Our more recent stay was a completely different experience. We work in the hospitality industry ourselves so we are always polite and treat the staff how we like to be treated by guests when we're working, we are never ones to complain but we feel like the stay was really let down by the service we received this time around.
At the time of booking we had to book a suite for the first night (420AUD) and would move to a different room (270AUD) for the second night and was told that a late check out would be possible for both days.
When we arrived, the late check out of 12pm was confirmed again. Our suite was beautiful, it was on the 3rd floor in the older part of the hotel and has a balcony overlooking the lagoon pool and the newer rooms.
We went to the pool and ordered some drinks and a club sandwich with the grumpy, slightly rude bartender, which he brought over to us shortly after. The club sandwich was ok but had horrible, cheap re-formed chicken slices which was not what you'd expect from a 5* hotel, even if it was just a bar menu.
The following morning we arrived at the breakfast buffet at 10am to be reminded that they close at 10.30 which we already knew, hence arriving well before this time. At $18pp, the selection was great but the quality fairly poor, as was the service. The same girl that took our payment on the way in came to remind us once again that they closed at 10.30, in between slamming around chairs and plates on the tables around us. Again, really not what you'd expect from a 5* hotel.
On the way back to our room, we stopped off and asked the same receptionist that checked us in if our new room was ready yet. She had barely even looked up from her desk when she told us no and that if we brought our bags down by 11, they would store them until our new room was ready. We mentioned that she had confirmed a late check out the day before but she said we had to request a late check out on the morning of departure and that they needed us out by 11 today. When we brought our bags down we dealt with Miguel who was much more friendly and professional, he took our phone number and said he'd call us as soon was the new room was ready, which he did at about 12.30.
The new room was very nice too, in the same part of the hotel but with no real view this time. We called for a late check out early the next morning which was confirmed for midday instead of the usual 11am which we were happy with. At 10.40am we had a knock on the door to check the mini bar - he thought we'd already gone. Shortly after we had a knock and a walk in from the housekeeper who also thought we had gone. She apologised and left the room having had a good eye-full. At 11.40 we had a knock from concierge reminding us that check out is at 11am. I politely told him that we had called that morning and arranged a 12pm check out with reception. He apologised and left.
Miguel was at reception again when we checked out, he was very good and dealt with the discrepancies with our bill quickly and apologised for the disturbances that morning, all with a smile on his face. Thanks, Miguel.
- Official Description (provided by the hotel):
- SKYCITY Darwin is the ultimate travel destination for discerning guests seeking a truly five star beachfront experience in Australia’s extraordinary Top End. Nestled on 30 acres of tropical gardens fringed by the crystal blue Arafura Sea, SKYCITY’s centrally located resort offers stunning accommodation and dining options, teamed with a world class entertainment complex and superior conference and event facilities.Relax in one of our 152 stylishly appointed hotel or resort rooms, swim in our spectacular infinity edged pool or lagoon pool, enjoy the cuisine of our five distinctive dining experiences, indulge in spa treatments, and relax on our beautiful private beach.We offer the perfect getaway for business and pleasure that invites guests to wind down and savour Darwin’s finest address. ... more less
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- Also Known As:
- Skycity Darwin Hotel Darwin
- Skycity Hotel Darwin
- Darwin Skycity Hotel