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“Big disappointment”

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Darwin Central Hotel
Ranked #1 of 37 Hotels in Darwin
Certificate of Excellence
Nsw Sth Coast, Australia
Level Contributor
24 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“Big disappointment”
Reviewed November 1, 2013

Our first impression was not good, the staff member who checked us in made us feel we were intruding on his time and was quite rude.

The room was an average size with one rather small window, which overlooked a back street and gave the room a claustrophobic feel. The bathroom was nice as it had been refurbished but was small & had no bath. The airconditioning was on when we walked into the room, which was nice but became too cold after a while. We tried to adjust the temperature but found it was faulty & couldn't so we ended up wearing jumpers whilst in our room.

The pool is very small & very uninviting as was the whole pool area & unfortunately, as much as we wanted to swim, we didn't.

The hotel is located right in the CBD and there is a food hall through the hotel foyer area as well as other fast food outlets within the same building if that;s what you're after. Not really our thing and not what you would expect at a presumably 4 star hotel.

Parking is a problem at this hotel and I would advise anyone with a car to stay elsewhere. At check-in were told "You can park your car anywhere on the street, it's free from 5pm to 8am". We were not told we would not only have to pay every 2 hours but we would have to move our car every 2 hours. Neither were we told the Parking Inspectors were relentless & to make sure we were on time every time. Unfortunately we ended up a parking fine less than 24 hours after checking in because we were 10 minutes late. At no time were we advised of any long stay parking or any other parking whatsoever.

Overall we found this hotel overrated and overpriced and would not recommend it to anyone.

  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Cathlav
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DCHManager, General Manager at Darwin Central Hotel, responded to this review, November 5, 2013
Thank you for your review.

It was disappointing to hear that the hotel did not meet your expectations. We appreciate all feedback so we can evaluate our performance and areas for improvement. Your comments have been passed on to the relevant departments for review and will be used in our staff training.

Thanks for sharing your experience.


Regards,


Michelle Davidson
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,753 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (140)
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English first
London, United Kingdom
Level Contributor
106 reviews
105 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
Reviewed October 31, 2013

We had a very nice room at this hotel, which is in a very convenient location in the centre of Darwin. The staff were friendly and helpful. Breakfast was very good. Both the room and breakfast were very good value – particularly the continental breakfast buffet at $15.

Stayed October 2013, traveled as a couple
Helpful?
1 Thank MSDSK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DCHManager, General Manager at Darwin Central Hotel, responded to this review, November 5, 2013
Thank you for your review.

We were so happy to hear about your experience and appreciate you taking the time to share on Trip Advisor. Thanks for acknowledging our friendly and helpful staff plus the great value the hotel represents.

We hope to welcome you back in the future.


Regards,


Michelle Davidson
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
boeing5
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed October 29, 2013

My wife and I have just returned from a four night stay in Darwin with our accomodation at Darwin Central Hotel. The room was clean and a good size for a couple with a daily service of the rooms. Staff were very friendly and we used the valet service (additional cost) for the hire car and this was great as all you had to do was pull up, drop the keys at reception and then simply go to your room. The location (as the name suggests) is very central to everything which was great. If you are looking Sheraton standards and vast harbour view then this is not the place but if you want value for money then this is it.

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank boeing5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DCHManager, General Manager at Darwin Central Hotel, responded to this review, November 5, 2013
Thank you for taking the time to write a review.

It was good to hear that you found the hotel good value for money with an excellent location providing well sized and clean rooms. We appreciate you sharing your experience and hope to welcome you back in the future.


Regards,


Michelle Davidson
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manchester, United Kingdom
Level Contributor
79 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
Reviewed October 22, 2013

Nice big room and bathroom. Only a small pool though, but didn't matter much, as not in the hotel that often. Too many things to see. Quite modern, very clean. Good breakfast in very pleasant restaurant. Cheaper to get the shuttle bus for airport runs instead of a taxi though. Slap bang in the middle of everything, great location.

Room Tip: Pool view, preferably, but it is surrounded by buildings anyway.
See more room tips
  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Gardner63
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DCHManager, General Manager at Darwin Central Hotel, responded to this review, November 5, 2013
Thank you for your review.

We are pleased to hear that you found the hotel well located, clean, modern, comfortable and providing a good breakfast. We appreciate the opportunity to hear from our guests and your experience.

Thanks for sharing and we hope to welcome you back in the future.


Regards,


Michelle Davidson
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed October 14, 2013

Stayed for work in Darwin, two nights,v ery good and clean Hotel, good size bed.
Good Priced and great location. The staff is helpful and very friendly.
We will stay again in this Hotel when we come to darwin the next time.

  • Stayed August 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank David W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DCHManager, General Manager at Darwin Central Hotel, responded to this review, October 18, 2013
Thanks for your review.

It was a great to hear you enjoyed your stay and the hotel met your expectations. Thanks for sharing we hope to see you again soon.


Regards,


Michelle Davidson
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
ballarat
Level Contributor
45 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed October 12, 2013

First trip to Darwin, we lucked onto Darwin Central Hotel. We had room 514 which had a queen and a single bed. Lovely bathroom, and space once we rearranged table and chairs. Kitchette was perfect for preparing simple meals. But, the most surprising thing about our stay, was the sense of privacy. You would have thought the hotel was only half full, not full as it was. Only people staying on your floor have access to that floor via room keys, no key, and you can't use the lifts, so there were no strangers in the corridors. Sleeping was restful because of the quiet, yet we were only 30 meters from Nightclubs and bars and the tourist strip. Highly recommend this hotel for it's location, staff, and quiet,

  • Stayed October 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank robyn d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DCHManager, General Manager at Darwin Central Hotel, responded to this review, October 18, 2013
Thank you for your recent review.

It was great to hear you enjoyed your stay and your Studio room which features a kitchenette. Due to our inner city location surrounded by shopping, restaurants and nightlife, we have paid considerable attention to the ambience and security of our guests. Thanks for mentioning the quiet space, staff and location.

Thanks for sharing your experience and we hope to see you again soon.


Regards,


Michelle Davidson
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Launceston, Australia
Level Contributor
155 reviews
71 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
Reviewed October 10, 2013

With Darwin CBD hotels at a premium price in the dry season, Darwin Central Hotel still seems to manage a few decent specials. The Hotel's main feature is that it is central and within walking distance of major CBD restaurants, shopping centres and government departments. The rooms are basic but quite large, clean and comfortable. The air conditioning works well. I had a warm welcome upon arrival and the staff are all very friendly and knowledgeable. My only complaint is the exorbitant internet charges and no points earnings for airline frequent flyer schemes.

Stayed October 2013, traveled on business
Helpful?
Thank Matthews T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DCHManager, General Manager at Darwin Central Hotel, responded to this review, October 17, 2013
Thank you for taking the time to write a review.

We are pleased that the hotel met your expectations and you find the hotel's location easy and convenient. We can appreciate those services that our guests are seeking and have made of note your comments for further discussion with Executive Management Team. We certainly have more upgrades and refurbishments planned and hope to present these to you soon.

Thanks for sharing and we hope to see you again soon,


Regards,


Michelle Davidson
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Darwin Central Hotel

Property: Darwin Central Hotel
Address: 21 Knuckey St, Darwin, Northern Territory 0800, Australia
Phone Number:
Location: Australia > Northern Territory > Top End > Darwin
Amenities:
Business Center with Internet Access Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 37 Hotels in Darwin
Price Range (Based on Average Rates): $
Hotel Class:4 star — Darwin Central Hotel 4*
Number of rooms: 132
Official Description (provided by the hotel):
The contemporary executive boutique Darwin Central Hotel enjoys an unrivaled location in the heart of Darwin city. It is the ideal place for both the leisure and business traveler, within easy walking distance to all major banks, cinemas, theaters, nightclubs, restaurants and shopping. Amidst all the bustle, the Darwin Central Hotel is a city sanctuary that reveals a surprisingly sophisticated space where guest can relax in comfort and style. ... more   less 
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