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“Pleasant stay”
4 of 5 bubbles Review of Novotel Darwin CBD

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Novotel Darwin CBD
Ranked #15 of 37 Hotels in Darwin
Perth, Australia
Level Contributor
4 reviews
“Pleasant stay”
4 of 5 bubbles Reviewed September 2, 2014

Great location, upgraded to harbour view on arrival. Friendly staff, good restraunt with cosy atmosphere. Was able to get a good rate online (for Darwin).
Wifi is to expensive to justify using. Breakfast at the restraunt is over priced, dearer than dinner that included a beer.

  • Stayed August 2014, traveled solo
    • Location
    • Sleep Quality
    • Service
Helpful?
Thank Bren15
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,301 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (217)
Date | Rating
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
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English first
Melbourne, Australia
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed August 28, 2014

The staff throughout our stay were so happy to help.
We checked in and the girl at reception was so welcoming and helpful and the staff we met thereafter were the same. Great location. Our room was clean and spacious. Overall a great start to our holiday.

  • Stayed August 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank springsummerautumn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ajay V, General Manager at Novotel Darwin CBD, responded to this review, August 31, 2014
Dear springsummerautumn,

Fantastic feedback and I feel proud to be a part of a great team; I am delighted to see that you enjoyed your stay with us. I have shared your comments regarding Front Office staff with our Front Office Manager who was thrilled to see her teams' efforts there are bearing fruit.

We hope you had a great holiday in Darwin and look forward to welcoming you back at the Hotel in the near future.

Kind Regards
Ajay Vaid
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth, Australia
Level Contributor
67 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
2 of 5 bubbles Reviewed August 26, 2014

Not impressed at all. No late check-out (flight was leaving at 2 pm) and simply rude when we requested it. Then we meet traveling companion to find out the she was offered a late check-out without any issue.
When we approached the desk staff about the anomaly, we were told that we were "quite rude" requesting our late check out, that's why we didn't get one! I didn't believe what I was hearing! Finally after becoming pretty angry, (we are the customer here, paying to stay...) we got a check out at 12. Why were we reduced to having an altercation with the desk staff over a simple and regular request that was met for another guest but not us? Does the desk staff have the ability to judge guests and decide who can have the privilege of a late check out? This was a business trip and I will be visiting many more times as a corporate guest. Will I be requesting this hotel? I don't think so!

I would appreciate some feedback from the CEO on this as after travelling all over the world, this reaction was almost impossible to understand! Hospitality training is fairly important for concierge staff - as is conflict resolution.

Horrible to have to give such a negative review. Darwin is stunning and worth the visit but check Trip Advisor before your choose your accommodation.

  • Stayed August 2014, traveled on business
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank BeenSeen66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ajay V, General Manager at Novotel Darwin CBD, responded to this review, August 31, 2014
Dear Vanessa P,

Firstly please accept my sincerest apologies for the experience especially with the late departure request, I am personally very disappointed with the staff behaviour and rest assured will be calling a meeting with the Front Office team to address this matter with urgency.

I am happy to report that we have scheduled another customer service training, with an emphasis on empathy and true guest engagement for our team.

I will be happy to discuss the matter further and would appreciate if you could connect on 08 89410755.

Though you have said that you will not choose us again my team and I do hope you decide to give us a chance to show you that this stay was a complete aberration and we can and will deliver a stay to exceed your expectations.

Kind Regards
Ajay Vaid
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Darwin hotels

Hobart, Australia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 bubbles Reviewed August 26, 2014

we stayed during the dry season in darwin, weather was beautiful and location was nice but found the hotel and the service was very average, expect more from a Accor hotel and definitly hotel needs a face lift looked vey tiered

  • Stayed July 2014, traveled as a couple
    • Value
    • Rooms
    • Service
Helpful?
1 Thank jason p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ajay V, General Manager at Novotel Darwin CBD, responded to this review, August 31, 2014
Dear jason p,

Thanks for the feedback and I am pleased you found our location very convenient. Being in the middle of the CBD, the hotel enjoys easy access to restaurants and bars as well as other local attractions.

Please accept my sincere apologies for the lack of warmth and hospitality provided by my team. We aim to provide friendly and hospitable service consistently but clearly failed to so in this case, we are very proud to be a Accor Hotel and will ensure that team is updated on the high standards we endeavour to deliver.

We hope you give us another chance and experience the true hospitality we are very proud of.

Kind Regards
Ajay Vaid
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth, Australia
Level Contributor
59 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 bubbles Reviewed August 24, 2014

I stayed here before it was a Novotel and the rooms have been refreshed. They are modern, clean and quiet.

Darwin can be expensive during high season and this was the case here. I must say though no more expensive than other hotels in Darwin.

Breakfast is a bit expensive at over $24.

I would stay here again.

  • Stayed July 2014, traveled on business
    • Value
    • Rooms
    • Service
Helpful?
Thank Martin H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ajay V, General Manager at Novotel Darwin CBD, responded to this review, August 25, 2014
Dear Martin H,

Thank you and great to hear that you choose to come back after many year, also thank you for acknowledging the rooms refurbishment and you found the multimillion dollar make over modern and satisfying.

We hope to welcome you back in the near future.

Kind Regards
Ajay Vaid
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
32 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 bubbles Reviewed August 19, 2014 via mobile

Have stayed here many times, as I worked remote. Would stay at the Novotel atrium on my weekends off as it right in the city, short walk to anywhere in the Darwin city area, great views on the esplanade and quality service. Rooms are tidy, have stayed in the standard, deluxe and two bed apartments. All great rooms. Also offer the territorian discount at certain times of the year.

Stayed September 2013
Helpful?
Thank Shonna W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Novotel Darwin CBD

Property: Novotel Darwin CBD
Address: 100 Esplanade, Darwin, Northern Territory 0800, Australia
Location: Australia > Northern Territory > Top End > Darwin
Amenities:
Bar / Lounge Beach Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#13 Luxury Hotel in Darwin
Price Range (Based on Average Rates): $
Hotel Class:4 star — Novotel Darwin CBD 4*
Number of rooms: 140
Official Description (provided by the hotel):
The Novotel Darwin CBD is conveniently located in the city centre, overlooking Darwin Harbour. This 4 star hotel is a short stroll from the dining and entertainment precinct of Mitchell Street and is equally suited to business trips and holidays. Boasting 140 spacious rooms and conference facilities, the Novotel CBD features a magnificent tropical indoor rainforest, complete with cascading vines and palm trees. Try our famous cocktails in the bar, or enjoy a delicious meal in our restaurant. ... more   less 
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Also Known As:
Novotel Darwin Atrium Hotel Darwin
Accor Darwin Atrium
Darwin Novotel

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