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“Darwin stopover”
Review of Novotel Darwin CBD

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Novotel Darwin CBD
Ranked #15 of 36 Hotels in Darwin
Reviewed June 25, 2014

  • Stayed: June 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank Oz_tourist14
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Ajay V, General Manager at Novotel Darwin CBD, responded to this reviewResponded June 29, 2014

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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598 - 604 of 1,413 reviews

Reviewed June 24, 2014

Whilst the hotel is older the lobby and bar area present well. A few minor things that lacked attention to detail let this property down a little. On my first night I woke up and thought I heard a vacuum a few rooms down until I worked out it was the air con. Being on the top floor we had nice view out of a strange shaped window. One staff member stood out above all the others but unfortunately did not have a name badge so not sure but guessing he was either the F & B manager or a Duty manger.

Room Tip: High floor ocean view
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  • Stayed: June 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Thank Claire B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ajay V, General Manager at Novotel Darwin CBD, responded to this reviewResponded June 26, 2014

Dear Claire B,

Thanks you for your feedback and appreciate your comments regarding the staff especially the Food and Beverage Manager, I will definitely share you feedback with the team.

I also acknowledge your feedback regarding the lobby and we do have plan to refresh the public areas in the near future.

We look forward to welcoming you back at the Hotel in the near future.

Kind Regards
Ajay Vaid
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 24, 2014

Great location for the surrounding entertainment precinct, but the hotel is in need of a good makeover, especially when you are paying over $300 per night. The room air-conditioner was noisy, the bed mattress was so worn that it felt like we were being drawn into a crevasse in the middle of the bed and our first meal in the restaurant revealed a shard of thin hard plastic in the pork belly which we never even got an apology for, though the overall taste of the food was ok but it wasn't what I would call Novotel quality. The lifts are in need of a good overhaul with buttons having to be pushed several times before they worked and the lift taking forever to travel a single floor and the air-conditioning ducts in the passageways are all showings signs of rust. The staff were polite and helpful however there just wasn't any atmosphere in the place. considering it was a big weekend for motor sport fans. For the price, I expected more.

Room Tip: Get a room facing the main street as the opposite side gets the noise from the main entertainment pr...
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  • Stayed: June 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank frek62
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ajay V, General Manager at Novotel Darwin CBD, responded to this reviewResponded June 24, 2014

Dear frek62,

Thank you for taking the time to tell us about your experience at the Novotel Atrium Darwin. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.

At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Your remarks regarding the noisy air-conditioning, air conditioning ducts and the dinner experience has been discussed with the Maintenance Manager and the Food and Beverage Manager and please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.

We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Sincerely,

Ajay Vaid
General Manager
Novotel Darwin Atrium

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Reviewed June 23, 2014

We have stayed at other Novotels throughout the world and had no hesitation in booking into this one. Unfortunately it was not up to the standards of the other Novotels we've stayed at.

As other reviewers have said, the hotel is very dated, worn and expensive. The buffet breakfast was also disappointing with limited choice and no egg section.

On the plus side it’s in a nice position and we did have a nice view of the ocean from our room and the staff that we dealt with were all very helpful and pleasant.

If we ever get back to Darwin we would probably look for somewhere else to stay which is a shame as we normally rate Novotel very highly.

Stayed: May 2014, traveled as a couple
Thank ajpatt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ajay V, General Manager at Novotel Darwin CBD, responded to this reviewResponded June 24, 2014

Dear ajpatt,

Thanks for your feedback and disappointing to hear that we have not delivered to your expectations, please allow me to express my sincerest apologies.

I do acknowledge your comments regarding the lobby and the public space and do have plans of a refresh in the near future, I would also like to thank you for your kind comments staff and the location and it is our hope that you give us another chance to better serve you in the near future.

Kind Regards
Ajay Vaid
General Manager

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Reviewed June 23, 2014

This would have once been a great hotel but unfortunately is showing its age and a certain lack of care. There is a need for painting and maintenance in many areas. The staff are excellent as is the location. One can but suspect that the hotel owners are biding their time to redevelop the site for an apartment block as has been done along this block.

Room Tip: Mak sure you ask for a room with a harbour view.
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  • Stayed: May 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank exchips51
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ajay V, General Manager at Novotel Darwin CBD, responded to this reviewResponded June 23, 2014

Dear exchips51,

Thanks for your feedback and pleased to hear your comments regarding the location and the staff engagement. We have recently completed a makeover of all our guest rooms and have similar plan to refresh the lobby and the public space.

We hope you had a good holiday in Darwin and look forward to the opportunity to welcome you back.

Kind Regards
Ajay Vaid
General Manager

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Reviewed June 21, 2014

Spent four nights here and found the rooms quiet, spacious and comfortable. Good view of the harbour for superb sunsets. Food in the bar and restaurant was good, and location excellent for CBD and Hop-on Hop-off bus. Only problem was the wi-fi only available in the lobby, even if you buy the package (you can get 30 minutes free wi-fi every 24 hours).

Room Tip: Definitely take a Harbourview room
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  • Stayed: June 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank MAHTorontoH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ajay V, General Manager at Novotel Darwin CBD, responded to this reviewResponded June 23, 2014

Dear MAHToronto,

Greatly appreciate your feedback and good to hear that you had a great holiday in the Top end and the Novotel. We are in the process of upgrading our facilities and will include the Wi-Fi capabilities.

I am also pleased to hear that not only you enjoyed the view but also the facilities including the food and beverage offerings at the Hotel.

From the team at the Novotel Darwin we look forward to welcoming you back in the near future.

Kind Regards
Ajay Vaid
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 18, 2014

We stayed at this hotel one night during prime season, We checked in around 3pm and were upgraded to a 2 bedroom apartment that overlooked the Mantra parking structure. The clerk upon check in was very cheerful and helpful. We noticed the apartment didn’t come with a microwave (which we thought was odd since it had everything else). The hotel suited our one night needs, the staff was really helpful when we had a few questions. The beds were really comfortable. The bathroom wasn't so impressive but they don't need to be. We had no problems with housekeeping or maintenance of any sort. We would stay here again for one or even two nights. I will say, don't come here for the pool, it looks much larger in photo's. It is very small and adjacent to a parking lot obscured a bit by tree's.

  • Stayed: June 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank chris1gill
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ajay V, General Manager at Novotel Darwin CBD, responded to this reviewResponded June 22, 2014

Dear chris1gill,

Greatly appreciate your feedback and I am glad that you found the two bedrooms comfortable and also the friendliness of the front office staff.

We do provide microwaves in our apartments and I will check with the team to ensure that all apartments are fully equipped. We thank you for sharing you feedback and look forward to welcoming you back at the Hotel in the near future.

Kind Regards
Ajay Vaid
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Novotel Darwin CBD

Address: 100 Esplanade, Darwin, Northern Territory 0800, Australia
Phone Number:
Location: Australia > Northern Territory > Top End > Darwin
Amenities:
Bar / Lounge Beach Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#12 Luxury Hotel in Darwin
Price Range: $62 - $172 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Darwin CBD 4*
Number of rooms: 140
Official Description (provided by the hotel):
The Novotel Darwin CBD is conveniently located in the city centre, overlooking Darwin Harbour. This 4 star hotel is a short stroll from the dining and entertainment precinct of Mitchell Street and is equally suited to business trips and holidays. Boasting 140 spacious rooms and conference facilities, the Novotel CBD features a magnificent tropical indoor rainforest, complete with cascading vines and palm trees. Try our famous cocktails in the bar, or enjoy a delicious meal in our restaurant. ... more   less 
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Also Known As:
Novotel Darwin Atrium Hotel Darwin
Accor Darwin Atrium
Darwin Novotel

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