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“Great Location and Value”
Review of Novotel Darwin CBD

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Novotel Darwin CBD
Ranked #15 of 36 Hotels in Darwin
Reviewed March 26, 2014

  • Stayed: March 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank Linda565
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Ajay V, General Manager at Novotel Darwin CBD, responded to this reviewResponded April 1, 2014

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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661 - 667 of 1,423 reviews

Reviewed March 24, 2014

  • Stayed: March 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank David W
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Ajay V, General Manager at Novotel Darwin CBD, responded to this reviewResponded March 25, 2014

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed March 22, 2014

  • Stayed: February 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank Charles B
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Ajay V, General Manager at Novotel Darwin CBD, responded to this reviewResponded March 25, 2014

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed March 21, 2014

Third visit to the Atrium and still considered a comfortable stay. Although reception was a little slow, the room was spacious, comfortable and clean. Fan and air conditioning was on when I entered the room which ensured relaxation after a very hot day at work. Easy wlk to town and restaurants.

  • Stayed: March 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank Mal B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ajay V, General Manager at Novotel Darwin CBD, responded to this reviewResponded March 25, 2014

Dear Mal B,

Greatly appreciate your feedback especially being a Top contributor on Trip Advisor and pleased to hear that you have always enjoyed your stay with us.

We look forward to seeing you again in the near future.

Kind Regards
Ajay Vaid
General Manager

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Reviewed March 18, 2014

  • Stayed: March 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank Barry T
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Ajay V, General Manager at Novotel Darwin CBD, responded to this reviewResponded March 25, 2014

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed March 13, 2014

I have stayed here a couple of times for work and have always found it to be a nice hotel. Staff are always helpful and friendly. One of my trips happened to coincide with Northern Territory Day and that is the day anyone and everyone is allowed to let off firecrackers. I was warned when I checked in that there would be a lot of noise going on until late at night and it certainly was true. I was able to lay in bed (late at night) and watch fireworks along the esplanade park. As it was for 1 night only I didn't mind though.
Overall the hotel is a nice place to stay.

  • Stayed: July 2013, traveled on business
    • Value
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Thank George G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ajay V, General Manager at Novotel Darwin CBD, responded to this reviewResponded March 17, 2014

Dear George G,

We very much appreciate your comments regarding your stay at the Novotel Atrium Darwin. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

Ajay Vaid
General Manager
Novotel Darwin Atrium

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Reviewed March 12, 2014

If we have to stay in a chain hotel, Accor hotels are our normal choice. Some of the Novotel hotels, such as the one in Lombok, are outstanding. Sadly this one is not. Although it is in a good position, there were many negatives in our experience, including:

1.The air conditioner unit is placed in an alcove above the window. Hot air is discharged in the alcove and the only way to attempt to reduce the heat is to close the blinds, therefore losing the view and making a heat pocket.

2.Having far too few staff. There was no assistance with our luggage, any requests for things such as ice took more than 30 minutes and the front desk can't cope with more than a couple of guests.

3.The breakfast is sad and inadequate, with no freshly cooked eggs and very limited choice.

4. Housecleaning did not wash/replace dirty glasses.

5. When advised about a potential problem arising from being ill after consuming dinner, the food and beverage manager became unnecessarily defensive and unhelpful.

6. Very early closing of the kitchen at night.

Stay elsewhere.

  • Stayed: February 2014, traveled with friends
    • Value
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2  Thank bruceSydney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ajay V, General Manager at Novotel Darwin CBD, responded to this reviewResponded March 13, 2014

Dear bruceSydney,

Thank you for taking the time to tell us about your experience at the Novotel Atrium Darwin. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.

Your remarks regarding the Air Conditioning in the room, housekeeping standards of cleaning and assistance at the time of check in has been discussed with the relevant department Managers and I can assure you that we will address the concerns with promptness and will endeavour to ensure that they are not repeated in the future.

I would also like to have the opportunity to personally speak with you regarding the dinner concern and would appreciate if you could contact me on 89410755 to discuss further.

At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us.

We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Sincerely,

Ajay Vaid
General Manager
Novotel Darwin Atrium

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Novotel Darwin CBD

Address: 100 Esplanade, Darwin, Northern Territory 0800, Australia
Location: Australia > Northern Territory > Top End > Darwin
Amenities:
Bar / Lounge Beach Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#12 Luxury Hotel in Darwin
Price Range: $67 - $251 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Darwin CBD 4*
Number of rooms: 140
Official Description (provided by the hotel):
The Novotel Darwin CBD is conveniently located in the city centre, overlooking Darwin Harbour. This 4 star hotel is a short stroll from the dining and entertainment precinct of Mitchell Street and is equally suited to business trips and holidays. Boasting 140 spacious rooms and conference facilities, the Novotel CBD features a magnificent tropical indoor rainforest, complete with cascading vines and palm trees. Try our famous cocktails in the bar, or enjoy a delicious meal in our restaurant. ... more   less 
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Also Known As:
Novotel Darwin Atrium Hotel Darwin
Accor Darwin Atrium
Darwin Novotel

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