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“Modern high quality Apartments” 4 of 5 bubbles
Review of Adina Apartment Hotel Darwin Waterfront

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Adina Apartment Hotel Darwin Waterfront
Ranked #10 of 38 Hotels in Darwin
Melbourne, Australia
Level Contributor
78 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
“Modern high quality Apartments”
4 of 5 bubbles Reviewed April 15, 2013

This is a nice apartment hotel,the rooms are very new, clean and well set out. My room had a king bed,bath/shower small lounge and kitchenette.
Air conditioning works well especially hen you've been out in the Darwin heat and humidity all day.

My only disappointment is you can't turn the air conditioning off at night which means you freeze and dehydrate at the same time, otherwise it's all good.
The pool looked great as did the gym, neither of which I had time to use but it did look nice. Make sure you try for. Room on level 4 top floor and ask for an ocean view otherwise your room will face the street and a cliff wall.

Room Tip: High floor ocean view, away from lifts
See more room tips
  • Stayed April 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank AvHoche
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ralph D, Manager at Adina Apartment Hotel Darwin Waterfront, responded to this review, April 16, 2013
Dear AvHoche,

Thank you for taking the time to post a review about your recent stay with us. Our housekeeping staffs work tirelessly to ensure our apartments & pool areas look impeccable and your feedback will encourage them.

Our air conditioning is centralised and designed to keep up with the Darwin heat. However, we are also environmentally friendly wherein our air conditioning stops if the guests open their balcony doors to enjoy natural temperatures.

Thank you for staying with us and we look forward to welcoming you back to the Adina Apartment Hotel Darwin Waterfront.

Kind regards,
Ralph D’souza
Assistant Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,114 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (147)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
Darwin, Australia
2 reviews
4 of 5 bubbles Reviewed April 9, 2013

My Partner and i stayed at the Adina for a night for a lil romantic get away, we were greeted by some fantastic service at the front desk.
Whilst it seemed a fair trek to Our room it was nice bed, was very comfy not an issue with the Air conditioning as i have seen from other guest who have stayed here.
Pool area was great with the exception of the 2 young children doing bombs and flips in to the pool, Maybe more attention from the staff to halt this behavior but also ultimately its the parents responsibility to care for there children.
F&B staff where great, drinks were spot on and the Breakfast was more than adequate in the morning.
Will be staying again when the time arises.
Well done Adina!!

  • Stayed March 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank beno613
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ralph D, Manager at Adina Apartment Hotel Darwin Waterfront, responded to this review, April 11, 2013
Dear Beno613,

Thank you for staying at The Adina Apartment Hotel Darwin Waterfront and for sharing encouraging feedback through TripAdvisor.

The team takes great pride in the service they offer and your feedback inspires them to create moments of delight for our guests.

We will learn from your feedback and pay more attention to the pool so that our guests can enjoy every moment in our lovely pool area.

We look forward to the pleasure of welcoming you back very soon.

Thank you,

Kind regards,
Ralph D’souza
Assistant Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 bubbles Reviewed April 5, 2013

I woke this morning to a room at 16.9 degrees. When I arrived the airconditioner control panel was broken. I managed to convice reception that this was the case and they replaced it, saying 'this happens all the time'. I then had a dub-dub fan all night. This was fixed the next morning, however despite opening the window and calling reception the room temperature persisted at below 22 degrees. This can't be good for this beautiful environment.

  • Stayed April 2013
    • 1 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank Sazette114
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ralph D, Manager at Adina Apartment Hotel Darwin Waterfront, responded to this review, April 7, 2013
Dear Sazette114,

Thank you for taking the time to provide us some feedback on your recent stay at the Adina Apartment Hotel Darwin.

We’re disappointed to hear that you had problems with our air conditioning. Please be assured that this doesn’t happen all the time as we regularly monitor and service our air conditioning. I will share your feedback with my team so that we improve the way we manage and follow up whenever air con related problems are reported.

We hope you will give us an opportunity in the near future to give you a true reflection of the high standards we try to set at Adina.

Kind regards,
Ralph D’souza
Assistant Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
4 of 5 bubbles Reviewed March 31, 2013

Room was nice. Location awesome. Staff great. Only downside was the air conditioning was not the best in the room which made it hard to keep it at the right temp. Will stay there again when we are having a night out in town

  • Stayed March 2013
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank KiwiNT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ralph D, Manager at Adina Apartment Hotel Darwin Waterfront, responded to this review, April 4, 2013
Dear KiwiNT,

Thank you for your wonderful remarks, which I have shared with our staff. We are thrilled to hear that you enjoyed your stay, and look forward to welcoming you back soon.

Kind regards,

Ralph D'Souza
Assistant Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
28 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 bubbles Reviewed March 14, 2013 via mobile

Pros: Good location. Near convention centre, wave pool and restaurant precinct.

Cons: Dirty hotel, needs a scrub. Rooms have uncomfortable beds and aircon is a bit flakey (air con is essential in Darwin). Staff are pretty bad or at best disinterested. Checking in was slow. Food was quite bad at breakfast, poached eggs were hard and dry. Fruit salad was not fresh and seemed to be fermenting. Business facilities terrible: no work spaces, patchy Internet access which seemed off more than on.

Stay here if its cheap. Not if you want a nice time.

  • Stayed March 2013
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank MattoTravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Swoodbury, Manager at Adina Apartment Hotel Darwin Waterfront, responded to this review, March 18, 2013
Dear MattoTravel,

Thank you for taking the time to provide us some feedback on your recent stay at the Adina Apartment Hotel Darwin.

I am sorry that your stay did not meet your expectations.

I have shared your feedback with our team to ensure we understand and focus more on our guests needs.

I am glad you enjoyed the hotels location.

It is our hope that you will give us the opportunity to better serve you in the near future.

Sincerely,

Saxon Woodbury
Assistant Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
84 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
4 of 5 bubbles Reviewed March 14, 2013

You don't come to Darwin for the history and culture that's for sure. They seem to be hung up on 2 events in their history; a cyclone and a bombing raid. It seems that nothing else has ever happen in Darwin.

I was pleasantly surprised with the hotel on arrival. The hotel entrance is beautiful looking, modern, elegant and clean.

No issues with the room, all the usual facilities available (fridge, TV etc) and at a relatively cheap price. The hotel is located on the waterfront as the name suggest.

There are old World War II oil tunnels about 5 minutes away which are not very well advertised or promoted, but it costs about $6 to get in and can provide an hours entertainment about pre- and post-war Darwin.

It has a small pool area which was never over-subscribed. Quite noisy when the kids are splashing around in but but ok generally. On a positive note, it does have a bar attached to it so you can enjoy a cold beer while relaxing in the pool. This is awesome and we spent many hours doing this.

The hotel attached to the restaurant is extremely expensive and with a poor selection of food. From memory the buffet breakfast id $30 per person. For a buffet. Ridiculous. I only ate there once. You'd be better off going across the waterfront to the Irish place, much cheaper is you can tolerate the poor service and downbeat Irish employees. There are other good restaurants on the waterfront or within a short walking distance.

The gym is just a couple of treadmills, a cross-trainer a bike and a few light free weights. Minimal.

  • Stayed January 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank SeanVintin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Swoodbury, Manager at Adina Apartment Hotel Darwin Waterfront, responded to this review, March 18, 2013
Dear SeanVintin,

Thank you for your review on the Adina Apartment Hotel Darwin, I am glad that you enjoyed your stay.

I look forward to welcoming you back

Kind regards

Saxon Woodbury
Assistant Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Darwin
Level Contributor
34 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
2 of 5 bubbles Reviewed March 12, 2013

Let me start off by saying that we did not end up staying at this property as a result of the service received. Having said that, the location is great and the hotel does look very clean and well presented.

My husband and I went physically in to reception to get a quote for a 1 bedroom apartment plus kitchenette. The lady at reception was very helpful and offered us a quote for X and even took the time to write the quote on an Adina Business Card. We advised that we would be back the next day to confirm a booking of either 10 days or two weeks.

We agin physically went in to the Adina Hotel the next day and say another lady at reception. Again, the lady was helpful, however, advised us that we could not have received the quote we did the previous day. As we didn't have the business card with the quote on us, we asked the lady to hold the room [I filled out all the relevant paperwork]. We were given another quote - much, much more expensive than the previous day. When we explained the situation to the lady, she advised us to come in the next day to speak to the Manager Gabby, I think, and that the Manager would be able to confirm whether she would honour the quote.

As promised, we went in the next morning as scheduled and asked to speak to the Manager. The lady at reception said that her Manager had just walked in and that she would go and get her for us ... requesting whether she could pass on as to why we wanted to see her. We obliged showing her the Adina business card with the quote on it. The lady from reception went out the back - for quite some time. When she returned she was quite embarrassed to pass on the message from her manager who had said .. "can you just send her a message about this or just book on-line, as she doesn't have time to speak to you now"... OUCH! We of course left extremely disappointed.

In the reception area, we decided to check the on-line price from the hotel website itself. Yet again, we received a different quote. Dearer than the first quote provided, but much cheaper than the second quote provided. So that is 3 different prices [from the hotel itself, not differing web sites or any other agent]. Some consistency would be appreciated! Stop changing your prices, with ridiculously differing degrees!! And some service from the Manager would also have been appreciated.

On our drive home, we happened past the Mantra Pandanus on Knuckey Street, Darwin. We decided to try our luck there. We walked in, were greeted super well and provided with a quote. When we asked whether the quote would be honoured - we were given a puzzled look. Without even asking, the young lady at reception went out the back and asked her Manager Laura to come out, which she did immediately. Laura assured us that all quotes provided would be honoured and that we could phone or email her direct if we had any further questions or requirements. Now that is service!! Not what we were served up at the Adina!!!

Needless to say, I rang the Adina and asked them to cancel the hold on the room and to absolutely shred all my details that I had provided them with to hold the room. We then immediately booked the Mantra [which by the way was a bit more expensive than the Adina]. I would rather give my hard earned money to a hotel chain that wants our business than one that couldn't care less whether we stayed there or not...

Room Tip: Don't bother requesting a quote as it won't be honoured. Not even if it is written down for...
See more room tips
  • Stayed February 2013, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Service
Helpful?
2 Thank Sim0011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Swoodbury, Manager at Adina Apartment Hotel Darwin Waterfront, responded to this review, March 18, 2013
Dear Sim0011,

We very much appreciate your comments regarding your booking experiance at the Adina Apartment Hotel Darwin Waterfront.

I am sure that this feedback will serve as an encouragement to all of our team as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience.

Sincerely,

Saxon Woodbury
Assistant Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Adina Apartment Hotel Darwin Waterfront

Property: Adina Apartment Hotel Darwin Waterfront
Address: 7 Kitchener Dr, Darwin, Northern Territory 0800, Australia
Location: Australia > Northern Territory > Top End > Darwin
Amenities:
Fitness Center with Gym / Workout Room Kitchenette Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Darwin
#5 Business Hotel in Darwin
#5 Romantic Hotel in Darwin
#8 Luxury Hotel in Darwin
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Adina Apartment Hotel Darwin Waterfront 4.5*
Number of rooms: 121
Reservation Options:
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Also Known As:
Medina Grand Darwin Waterfront Hotel Darwin
Medina Grand Hotel Darwin

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