I had booked what I thought was a 2 bed unit through Qantas. Cancelled that booking. Re booked superior unit. Filled out online check in requesting a low level floor which was a waste on time. When we checked in I was handed a key for the fifth floor. I asked for a low floor and got level 2. We unpacked and ready to settle in to find the previous guest had flooded the bathroom and a large part of the carpet by the bed was soaked. Then given a 6th level room to find that had also had spill over from the bathroom and the room stunk. I went to reception the check in person went to her manager who finally came out obviously not happy that I interrupted what she was doing. I asked does anyone check the rooms. The reply "they usually do". What a disappointment to what we thought was going to be a five star weekend.
- Official Description (provided by the hotel):
- Novotel Darwin Airport Hotel is contemporary and conveniently located just 250 meters from Darwin International Airport Terminal. It is situated midway between Darwin CBD and Darwin's major shopping centre at Casuarina, the ideal location for your stay. ... more less
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