Are you serious??!! After an ok stay in reasonable accommodation for the couple of days before & after my wedding, I was a bit surprised to return home and find my new husband's credit card had been over charged by $500 by Moonshadows. After several emails and phone calls over a 4 week period, one email advising that they thought they had recredited the money & they would get back to me advising on what happened - 2 months late and still haven't seen a cent back from the overcharge!
Weddings are pretty expensive and staying in what we thought was nice accommodation for this special time and being overcharged a significant amount - has left a very bitter feeling about our stay at moonshadows.
We had a few days at Cullen Bay before hand and were upgraded to a fantastic marina view apartment for half the price.
Moonshadows was on the surface a lovely place.....but overcrowded, dishwasher broken, leaking air conditioner - may as well be a self contained apartment where you have to clean everything before you leave - not luxury accommodation & not very impressed with the overcharge.....
- Official Description (provided by the hotel):
- 5 STAR and GREEN STAR Accredited Less than one minute to Darwin City. Stay in a Rainforest less than a minute by shuttle or car to the city centre or an easy to medium walk Our goal is to give our residents a true 5 STAR tropical experience. Why come to the tropics to stay in 'normal' surroundings? Stay where there are butterflies and living vertical gardens that provide privacy. Enjoy your own tropical mini-home, fully self-contained with luxurious and comfortable king size beds (and beautiful linen). The 5 villas are award winning, architect designed and unique accommodation. Surrounded by 80 foot palms and grouped around two sandstone pools, Every villa has its OWN laundry, all cooking facilities, full size refrigerator and is fully air-conditioned. Every villa has direct pool access and its own al fresco dining area and verandas with private gardens and courtyards. The property has wild-life and birds and has been designed to be part of nature - it is not a soundproofed concrete structure. Our visitors say that Moonshadow is the only way to truly experience the wonders of the tropics. A destination as well as accommodation. ... more less