This is truly the worst hostel I have ever come across in my years of traveling - This is my short but very vivid experience;
Me and my friends arrived just before 10 PM, just as the staff is changing from evening to night-shift and I do understand that there are routines to follow when you hand over information between colleagues (Working in the hotel-business for several years myself) so we sat down and relaxed in the lounge-area while waiting for them to have time to attend to our check-in.
Before we sat down we were told that we did not have a booking in their system and from the start they questioned if we actually had made a booking, if we had canceled or just failed.. In a rather unfriendly way. As we made the booking the day before we were able to forward the e-mail with our confirmation from hostelbookers.
Given the fact that I work in this field of work I know that it goes really quick and easy to log on to hostelbookers and check this site if we have a booking and if there was some kind of misscommunications between Youth Shack and the site. This is something the receptionist Brad refuse to do, as he is working overtime and should be gratefull for even checking us in)
After atleast 30 minutes of waiting the receptionist Brad called us to get to the reception and started to check in the girls in our gang.. Ellen asked if they were staying in the same dorm and from here it truly went down hill as Brad replied in a harsh and unfriendly voice that they NEVER promise guests that they can stay in the same room, but this time they were allowed too!
As us three boys started to sign the papers to check in he continued to tell us in a even more unfriendly way that we have to check out at 10 in the morning as they dont have any rooms tomorrow but we can, if we wanted too, make an enquire the next morning but by the sound of him this was most likley impossible.
By this time I started to get really agitated as Brad in his very rude manor is not making us feel welcome to stay at Youth Shack. I mumble to my friends in a sarcastic way that the service here is really top notch.
Brad hears this and starts to question me if I am being sarcastic, and I tell him yes as I never have been greeted like this when coming to a hostel anywere in the world.
By now he starts to question what kind of service I can expect when I pay 28 dollars per night "If you want someone to bend over and kiss your as, the Hilton Hotel is just around the corner).
My friends and I decide to cancel our stay here and rather sleep on the street than support a hostel with this kind of staff - By now Brad is telling us that we are not welcome to stay here ever again, especially not( and I quote) you dikheed! We turn around and start to exit the place and Brad is shouting after us that we should return to the lativan countries we come from (The fact that I am from Sweden makes this kind of funny..)
We end up walking the streets of darwin for one hour trying to find other accomodation but by now the clock is around midnight and everything is fully booked or the reception is closed for the evening.
Thanks to Brad me and my friends have to take the car and leave Darwin in the middle of the night and drive to the outback and sleep by the side of the road and thus leaving the city of Darwin with nothing but a bad experience and not the feeling that I ever want to return to this place in the otherwise lovley Australia.
Thank you Brad - You have made excellent face of what really bad costumer relations and service is.
I am truly sorry for his colleagues as the young guy that greeted us from the start made a good first impression of Youth shack, that quickly went down the drain.
Johan, Patryk, Ellen & Malin.
PS: Speaking to other people about this experience, we have been told that this is not the first time Brad has freaked out in a similar way - Fellow travelers beware!)
- Official Description (provided by the hotel):
- The Youth Shack is a great choice for backpackers and travellers looking for affordable, value for money accommodation. Located right in the heart of Darwin at 69 Mitchell St, the Youth Shack is just a short stroll away from the wide range of cheap eateries, restaurants, bars and nightclubs that Darwin has on offer. For those wishing to relax, grab a meal, shop, or catch a few rays, the Waterfront lagoon and its surrounding cafes and restaurants are only a leisurely ten minute walk away. Providing air-conditioned four, six or eight bed dorms, Double or Twin private rooms (Shared Bathroom), the Youth Shack has become a home away from home for many satisfied guests during its' time. Featuring a large semi-shaded pool, Poolside Bar, great Sundeck, a huge kitchen with adjoining dining area and a Job Shack desk, the Youth Shack has everything required to make your stay comfortable while in Darwin. Get your tan on atop the first floor rooftop sundeck after a day out adventuring or night out partying. Soak your miles away in the pool, relax on the sunbeds and catch up on that book you've been meaning to read or just have a few cool drinks in the bar and make new friends or hang out with old ones. In addition to all this, our experienced and helpful reception staff can assist you with all your tours in the Top End. Ask about our amazing deals on single or multi-day tours to Kakadu, the waterfalls of Litchfield National Park, Uluru, if it's available we will get you on board. Experience the natural beauty and culture of Australia's Northern Territory. 24 hour check-in. Arrivals between 10pm and 6.00am can call the night manager, the number is on the front door of the hostel. In room Locker, Linen provided. Valid photo ID and credit card details required upon check in. ... more less
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