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Reviewed January 4, 2009

Having read many of the reports listed on this location we came with quite low expectations and we were not disappointed. The resort can best be described in two words EXPENSIVE MONOPOLY.

If you want to visit the Uluru-Kata Tjuta National Park, you have no choice but to stay at one of the Ayres Rock Resort venues. As other travellers have reported the star ratings quoted are completely over stated. We stayed at Desert Gardens and would rate it 2* at best.

The whole property is tired and in need of refurbishment. During our 3 day stay, the lack of attention to grounds maintenance resulted in leaves and other debris depositing itself in the pool. Our room was adequate but a broken bulb reported as soon as we arrived had not been replaced by the time we departed 3 days later.

If you wish to settle your account by credit card, be warned that Voyages apply a surcharge. There is wireless internet but only in the hotel lobby and the cost is $2 for 10 minutes. There are no facilities to print anything either from your own laptop or the hotels computers. The use of a memory stick or flash drive is not permitted.

We hired a car and found this gave us the opportunity to stop anywhere we liked in the National Park and therefore see areas that were not offered by the trips. It also worked out at a fraction of the price of the available trips.

On a positive note the complimentary transport from the airport to the Resort was a pleasant surprise. Likewise the ability to charge the cost of meals back to you room irrespective of which restaurant you choose to visit, is a bonus.

If you want to visit this wonderful area just accept that you will have to 'bite the bullet' and pay whatever charges Voyages set. Hopefully another hotel chain will see an opportunity in this area and open something up which would introduce some much needed competition.

  • Stayed: November 2008, traveled with family
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1  Thank Daydream802738
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 23, 2008

We went to Uluru in December 2008 to see the Monolith and experience the desert, we arrived and checked in and thought all was fine until we were on the way to the room. We started to notice that there was a lot of leaf litter and other general disrepair to the buildings and equipment.
When we arrived at the room the resort did seem a little empty and we seemed a long way from the amenities. The room was not very good and there was a leak from trhe air conditioning unit outside the room where the drain was blocked. The room was on the bottom floor and was very dark and had 2 queen beds and was not very large.
The bathroom was worse it had cracked tiles and was not fully clean. The toilet had stains and also the sink had not been fully clean and we found toothpaste dried in the sink! The carpet was dirty and you could see where the furniture had not been moved.
We ventured out to the pool to relax and found this was dirty and in disrepair. Several of the tiles around the pool had fallen off and the concrete visible. The pool both inside and on the edge had not been cleaned for some time. There was a lot of leaf litter and dead bugs in the pool. Around the area was large amount s of leaf litter that had been there for some time.
We then felt we'd take a look at the other facilities and find out what was available. The coffee shops and other facilities were over priced and not very good. The italian/grill restaurant was ok and no complaints.
Due to lack of competition i think the resort has become stale and arrogant in it's attitude to customer services.

  • Stayed: December 2008, traveled as a couple
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2  Thank RobTottle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 7, 2008

Ayers Rock, Ularu, is a very fascinating place. I'm glad a went through all of the effort and expense required to see this special place. That said, the Ayers Rock Resort folks have got you by the "you know what's" when it comes to staying there. Although there are levels of accomodations, the prices are all very steep for what you get. We paid over $300 US per night for a small, nothing at all exciting room. The staff were all friendly but at the prices they charge for everything they should be smiling. My advi9ce is, go to Ayers Rock and ignore what the financial charges are, it's a once and a life time experience, no doubt.

  • Stayed: November 2008, traveled with family
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1  Thank highdesertbadger
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 7, 2008

For most people, Uluru is a once-in-a-lifetime experience and the owners of the Ayers Rock Resort clearly know this. Even if you take into account the fact that all supplies (and people!) have to be shipped in from elsewhere, it is still mightily expensive: we paid A$1120 for two nights. The resort has other hotels, but the big benefit for us was that, by booking a "De-luxe" room, we overlooked Uluru. Now I think this is the only hotel where you can do that, unless you're willing to pay zillions at Longitude 131, and that alone was worth the extra money.

It rained while we were there which got the locals very excited even if it bemused us. It meant "Sounds of Silence" had to be cancelled two-nights in a row (at least they didn't try to run it). I don't think this happens very often: we arrived mid-afternoon and were due to go on it that evening and the staff were a bit unsure as to what was happening. To be fair, they clarified things quickly. We did, however, do "Desert Awakenings" and that was very good and well-worth it. If you get Eric as your tour guide then you'll be as lucky as we were.

We ate at Gecko's (pizza/pasta) and at the hotel's restaurant (White Gums??). Having read some very mixed reviews we found both were fine. The staff were very pleasant and the food was good. I got to try kangaroo and crocodile for the first time which at least made it an experience!

Is the hotel worth the money? If you simply compare it to other Australian hotels, of course not. I'd agree with other reviewers that it's a bit like staying at a UK Travelodge (or, I suppose, a US Days-Inn). But you're not here for the hotel and therefore it's almost a secondary consideration how good or bad the place is. If you want to see Uluru you need to be prepared to pay the price, and we found this a clean, reasonably efficient place to stay.

  • Stayed: November 2008, traveled as a couple
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1  Thank Edwardknows
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 1, 2008

We stayed here as part of our tour. This hotel, as well as the others in the Ayers Rock Resort, are under the same management. When you visit Ayers Rock and want to stay over, there's very little choice except for these. That said, our room at the Desert Gardens was 161. It's a ground level room with a terrace over looking some bushes. The room was 2 queen beds, not very spacious nor well-lit. The bathroom however was nice. It was very large and brightly lit with plenty of counter space. The breakfast was decent.

  • Stayed: November 2008
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Thank Tardykat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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