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A TripAdvisor Member
Adelaide, Australia
2
Reviewed July 22, 2012

After a conference in Alice Springs a small group of us decided to extend our stay in NT by travelling to the Rock via Kings Canyon. We had a wonderful few days and enjoyed the stay at the Sails Hotel .. altough the restaurant was not open for business due to renovations we had the next Breakfast ever at Gekkos. The Sails Hotel was clean, and the staff was very friendly and helpful only wish it was warm enough to lounge around the pool a few days.
The Ayers Rock Shuttle bus is a rip off though at $50 return each trip for an Adult so next time I would probaby hire a car so I could go back again the next day to just sit and enjoy the space. Having recently travelled overseas Australian travel is very expensive maybe they could consider a value ticket $50 per Adult for 3 days use.
Overall had a great time at ULURU and wille back.....

  • Stayed: July 2012, traveled as a couple
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Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 21, 2012

Not much to add, as the reviewer from Virginia hit it right on the head.
This has the feel of a "Motel", more than a "Hotel", although the accommodations were upscale. I believe we had the best room in the complex, #296, with a view of Ayers Rock from our balcony.
My family had the same difficulties with the property...arrived around noon, and were told the room was not ready...COLD nights, and had to have an extra heater delivered to our room...and we ate at Gecko's as well. Another alternative is the Outback Pioneer Hotel's grill, where you get to cook your own food. This was fun for our kids, and we got to try the local specialties.

Room Tip: Ask for room #296
  • Stayed: July 2012, traveled with family
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Thank jtpmd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 19, 2012

As most reviewers have mentioned, visitors to Ayers Rock (Uluru in the local native dialect) are obliged to stay at the Ayers Rock Resort. Our extended family stayed in three rooms at the Desert Gardens. This is the second most expensive of several different hotel and self catering accommodation available at the resort. Our rooms had very nice views out to the rock itself, about 14 km distant. As others have noted, the Desert Gardens has gone a while without renovation although the more upscale Sails in the Desert Hotel down the road (which does not have rock views) is currently being renovated. That said, the rooms were far from run down and kept very clean. We were certainly satisfied with ours. The problem is how much you have to pay for rooms which in a different location would only cost a third as much. The difference is the price you pay for being part of a captive audience. Uluru itself was so spectacular it made it all seem worthwhile. One caution. If you are traveling in the Australian winter, as we were, it is warm during the day, but very cold at night. The rooms are centrally and inadequately heated. Ask for a space heater. They will gladly provide them. One other caution. If you arrive in the morning do not expect your room to be ready. We had to wait until 2:00 pm to check in. A word about the restaurant situation. Exorbitantly priced meals our available at the hotel. A much better, although still fairly steep, alternative is to walk five minutes down to the "town square" and eat at the Gecko's Grill. We ate every meal there and did not regret it.

  • Stayed: July 2012, traveled with family
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1  Thank jmgradon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 19, 2012

Oh dear! Yes you have little choice of where to stay at Uluru, yes they have a captive market, but really this is the best you can do for AUS$400 per night! The guest accomodation was essentially a motel room. It was old and dated not very well maintained. There was dirt in the bathroom, on the floor, on the toilet bowl, in the curtains. There was a TV but it was a "small" portable 1990's TV set with poor reception. Now I didn't go to Uluru to look at the TV, but it was just typical of the attitude of the place. They know you are never going back to Uluru and there is virtually nowhere else to stay so they've got you. There is no free internet despite the very high prices nor is there any complimentary breakfast. There need to be more staff on cleaning duty, the rooms take a full 5 hours to sevice. Either lower your prices or improve the quality of the product offered. This leaves a bad taste in the mouth.

  • Stayed: July 2012, traveled as a couple
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2  Thank JontiDenHaag
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 15, 2012

This is my second visit to Ululru. All of the hotels here are owned/operated by the same mismanaged company. The owners have surfed the wave of opportunity far too long now, offering questional serves and amenities at over inflated tariffs. Perhaps the current renovation of guest rooms and public facilities will bring the "resort" up to a level worth of its 4* rating. Hopefully, they will also spend some money to invest in customer service training for the employees--most of whom are lazy and unmotivated and should not be working in the hospitality industry indifferent attitudes. The only positive aspect I can report is that many of the rooms here offer spectacular, unobstructed views of Uluru (Ayers Rock). It is doubtful I would return to this property, thought I will followup with trip advisor reviews once the renovations are completed.

Room Tip: Upgrade to a "rock view" room, for postcard views of Uluru. Upper floors have balconies, while ground level rooms have small patios and terraces.
  • Stayed: July 2012, traveled with family
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2  Thank Donbassero
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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