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“overpriced but little alternative for a comfortable visit to Uluru”

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Desert Gardens Hotel, Ayers Rock Resort
Ranked #3 of 4 Hotels in Yulara
Manly NSW
Level Contributor
140 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
“overpriced but little alternative for a comfortable visit to Uluru”
Reviewed July 17, 2011

we stayed 2 nights at Desert Gardens in a delux room. It had a king bed and enough room for a rollaway for 10 year old grandson travelling with us. Cost us around $600 a night for accommodation we paid $200 for on other legs of our trip. There is really no alternative unless you are camping as same company owns all the hotels. In fact they are all in one huge complex. Food was also expensive although they did offer a kids menu and a kids discount for buffet breakfast. If travelling with kids I would suggest taking all your snacks and even cereal with you and using the coffee shop in the "town square' for coffee and bacon /egg roll. the complex was huge and you need a torch with you to get back to your room at night as lighting was inadequate with some in vital spots missing.. check out is 10am and we had people on the door around 9am. Inconvenient if your flight is pm. the room was quite well stocked and clean although charis on balcony were filthy. the pool looked nice but too cold for us to sample in early July. One evening we went across the the backpackers for the barbaque but it was expensive for what you got- very tough steak so better to pay the extra at hotels for a more edible meal and warmer surrounding if going in winter months. Uluru is one of those places you need to see at least once in your lifetime Parking was free but miles from you room and we could find no trolly to help with luggage. You have to request help from front desk which takes ages. No visible porter service.. It was magical as were the Olgas just a pity it is too expensive for the average Aussie family.
Susan.

  • Stayed July 2011, traveled with family
    • Value
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Thank SusanManlyNSW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Melbourne, Australia
Level Contributor
33 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed July 5, 2011

We stayed here and it was expensive. Of course it is, everywhere in Yulara is, so let's just move past that.

The room was very large and we had an excellent sitting area outside which almost doubled our space. It was very nice to sit and have a drinkie and watch the sun go down in this patio area.

Everything ran very smoothly at the resort and I could not fault the staff. Oh - though actually they seemed to decide we only needed towels for two people even though there were three of us - this was easily fixed as we could just raid towels from the (unlocked) storage area nearby.

The parking areas as way too far from the rooms and that was frustrating - particularly trying to drag luggage miles with a child in tow. Some luggage staff would be an improvement.

I was ready to be disappointed given the cost, but all in all, it was a pleasant and well managed stay.

  • Stayed April 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank MissApples
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tampere, Finland
Level Contributor
201 reviews
126 hotel reviews
common_n_hotel_reviews_1bd8 162 helpful votes
Reviewed July 4, 2011

Stayed three nights at Desert Gardens. Location is good and things like complimentary airport shuttle and a free shuttle within the resort are well organized.

Hotel itself is quite average and as such, terribly overpriced; both room prices and food/drink. Of course, if you want to stay in Yulara, you don't have too many choises.

Our room was quite recently refurbished and quite nice. Little terrace and e.g. ironing facilities, no safe. Heating did not work, but the problem was solved quite quickly.

There's a free DIY laundy service on the premises.
There is WiFi for en extra charge, but we had lots of problems with it. Only worked properly on one day.

All in all a pleasent stay, service is friendly and good and the best thing at this resort.

  • Stayed July 2011, traveled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Kanerva
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney
Level Contributor
45 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed June 30, 2011

We stayed in a deluxe room which had a view of Uluru. This was fantastic and we saw a couple of sunrises and sunsets from the balcony.
All Yulara accommodaton is built to compliment the environment and has native bush gardens surrounding it. It is very well done I think.
Our room was large with a big bathroom and good balcony. Room was clean and comfortable. The staff were great and we really enjoyed our stay. We found the staff at this accommodation and in the dining areas more experienced than say at the Pioneer Outback Hotel.
The room was pricey but we wanted a couple of nights of deluxe accommodation after staying in budget accommodation at Yulara and Kings Canyon for 5 days.
The resort does well to provide services in a remote location in the desert. We thought most of the accommodation in desert gardens had nice outlooks and was surrounded by native bush. Lovely and peacefu I think.

  • Stayed June 2011, traveled as a couple
    • Value
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Helpful?
Thank Bandicoot7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Australia
Level Contributor
119 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed June 28, 2011

I stayed here with my boyfriend on the last night of a three day tour, hotel was very nice compared to sails in the desert where we spent the previous couple of nights. A little tired though for the price/star rating.

  • Stayed May 2011, traveled as a couple
    • Value
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    • Service
Helpful?
Thank Jeremy928
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Munich, Germany
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed June 26, 2011

The Desert Gardens Hotel advertises itself as a "superior 4 1/2 star hotel" but in fact is one of the worst hotels we have ever been.
Right after checkin in we have noticed that several spiders were living in our room with us.. cleraly showing that cleaning was not one of the best features of this hotel.
But the surprise was still to come..
During the night we have been awakened by a rat (not a mouse actually..) that was eating our breakfast and lunch in our room!! I gave a call to the reception and realized that it was important to tell them the size of the rat to get attention (the answer was: how big is it?...). After some complaints an attendant (a very kind guy..the only one..) came to the room..After a short inspection of the room together with him we have realized that rat's excrements were almost everywhere in the room (even inside wardrobe and drawers..) clearly showing that the rat was living in the room since days.. After some more complaints we have been moved to the adjacent room (it was something like 1.30 in the night) where the conditions were exactly the same (spiders, rat's excrements, etc). Finally we have been moved to a third room (in the second floor where according to them rats don't climb easily..) where the basic cleanliness was accpeptable.
Result: we couldn't sleep for the whole night, we had to throw away our brekafast and lunch, we couldn't enjoy at its best the Uluru's sunrise.
Checking out one of the comments I received from the staff was that "rats can happen, we are in a desert". Well, I can tell you that this is not acceptable. If you clean your room every day and pay attention to the "wildlife" these problems won't happen (it is so expensive that they could use this money to improve the "wildlife conditions"..)
Finally, the worst experience we have ever had in a hotel..

  • Stayed June 2011, traveled as a couple
    • Value
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Helpful?
5 Thank dani_lore
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Yulara hotels

Sunnyvale, California
Level Contributor
59 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed June 20, 2011

This hotel is spread out in a garden setting. Lighting could have been better to walk around at night, because it gets REALLY DARK. The restaurant's service was slow and the food was average to poor. The room was average with a sliding door that leads to a patio. The hotel is part of a set of hotels that service Ulura (Ayer’s Rock) park, with shuttle busses that operate between this “resort” and the park.

  • Stayed September 2010, traveled as a couple
    • Value
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Helpful?
Thank Worldphotosonline
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Desert Gardens Hotel, Ayers Rock Resort

Property: Desert Gardens Hotel, Ayers Rock Resort
Address: Yulara Drive, Yulara, Northern Territory 0872, Australia
Location: Australia > Northern Territory > Red Centre > Yulara
Amenities:
Bar / Lounge Business Center with Internet Access Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #3 of 4 Hotels in Yulara
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Desert Gardens Hotel, Ayers Rock Resort 4.5*
Number of rooms: 218
Official Description (provided by the hotel):
Voyages Desert Gardens Hotel is a superior hotel at Voyages Ayers Rock Resort. Magnificent ghost gums and flowering native shrubs are the setting for this hotel. Voyages Desert Gardens Hotel is centrally located to all resort and touring facilities and offers a range of accommodation, from shaded poolside rooms to deluxe rooms overlooking the desert.You can relax in the comfort of your own private balcony or courtyard, or unwind in the hotel's pool, sipping cocktails from the Bunya bar. It's only a short stroll to the Resort's numerous lookouts, where you can view what is arguably Australia's best sunset, with the spectacular play of colours across the face of Uluru and the surrounding desert. Once the sun has set, dine at Arnguli Grill and savour an a la carte flame grilled menu. ... more   less 
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Also Known As:
Desert Gardens Hotel, Ayers Rock Hotel Yulara
Hotel Desert Gardens
Desert Gardens Hotel, Ayers Rock Resort Australia/Yulara

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