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“Nice launching pad.”

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Sails in the Desert Hotel, Ayers Rock Resort
Ranked #2 of 4 Hotels in Yulara
Certificate of Excellence
Reviewed December 17, 2013

Were weren't aware of the number of different options available for accommodation at Yulara, and looking at the other options, this would have been the top of the range I would think. The rooms were quite large I believe, and looked like they may have been refitted within the past 12 months or so. Our room unfortunately looked over the road at the back but did also take in the natural scrub not to far aware, which was nice at night. As we found that we spent very little time in our room anyway, the view was really of little consequence. But the pool area was quite nice but could have done with a little more shade The room was air conditioned, but we would have much preferred the option of having the balcony door open with a ceiling fan. But unfortunately, the screen doors were very poor quality, and with the number of bugs around, leaving the door open was never going to be an option. There wasn't a ceiling fan anyway, so consequently we had to put up with hotel dry mouth syndrome. The resort as a whole was quite clean, the restaurants and bars were very nice and the staff were very helpful and friendly. A nice place to base all your exploring from. Just remember too, you don't need to use the expensive tour companies to see the sights, there are other means of transport if you just wanted to go to the rock or the olgas. We also used the Uluru Express service.

Room Tip: Its nice to have a room overlooking the pool, but just remember, you don't spend much time in it...
  • Stayed: November 2013, traveled as a couple
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Thank Dennis S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,109 - 2,115 of 3,162 reviews

Reviewed December 16, 2013

The reviews here seem quite mixed and I suppose I can understand why to an extent.

We booked this hotel as part of an all-in package including flights so actually I felt we had reasonable value for money, however, certainly once at the resort it is expensive so do bear this in mind.

The room was very spacious, nicely designed and clean, over-looking the gardens and pool area. The gardens are nicely maintained and provide a nice green oasis within the desert. The pool is very large but this was perhaps one area where a little attention could be paid to by the hotel. Quite a number of the tiles were cracked and it didn't feel as clean and well cared for as perhaps it could. We also used the pool-side bar for drinks and snacks and again it could be said that the tables and chairs were a bit lacking in attention to detail that could have made this area more attractive.

Having said this the hotel was very nice and the staff were all extremely polite and helpful. I couldn't find fault with this and so as such I would recommend this hotel to others.

  • Stayed: December 2013, traveled with friends
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Thank MatthewGreen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 12, 2013

There are not many hotels to chose from at Ayers Rock (Uluru). The rooms were adequate. I wish the air conditioning could work a bit better. Do not get a corner room. It will be very hot since it will have 2 exposures. My sister had one and had to have it changed ( and we weren't there in the heart of the summer). The restaurant was very pleasant and the wait staff was very very good for dinner. Breakfast is buffet style and you have to flag down a waiter to get your coffee or tea.
Part of the hotel lobby is not air-conditioned. So stay in the bar/dining room as long as you can!

Room Tip: As I mentioned in the review, Do Not Get a Corner Room. It will be too hot.
  • Stayed: November 2013, traveled with family
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Thank ellen w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMSAILS, General Manager at Sails in the Desert Hotel, Ayers Rock Resort, responded to this reviewResponded December 15, 2013

Dear ellen w,
Thank you for taking the time to provide your feedback.
I am glad to see you enjoyed your meal at the restaurant and found the staff very good.
Please accept my apologies for the air-conditioning not working adequately during your stay. We do have a maintenance programme in place to routinely check the room temperatures and air conditioning efficiencies. If your temperature concerns were brought to our attention during your stay we would have rectified immediately by either repairing the fault or identifying an alternative room.

Kind regards
Leon Pink
General Manager
Sails in the Desert Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 9, 2013

Let's start with the good. The room is very nice, comfortable and well decorated but that is what you expect when you are paying $300+ per night. We did find dirt and dead bugs behind the curtains but I'm trying not to be too picky given the fact that we are in the middle of the outback. Also read somewhere that the rooms have views of Uluru? That is not correct, either you look at the garden inside or some sand dunes outside.

Now, on to the reason of my 1-star rating and let me just give the quick version. We ended up missing our Kings Canyon tour with ATT Kings that was supposed to drop us off in Alice Spring to catch our flight the next day because the hotel staff forgot to help collect our luggage and then when we reminded them, they took their time to come to our room. We couldn't wait anymore and ended up bringing our big luggage down ourselves (via stairs from the 3rd Fl, there is no elevators) to the lobby.

To make matters worse, when we got to the lobby and were running to catch the driver and the bus, the receptionist told us not to worry, that he had informed the driver we were coming and the bus was waiting for us outside the hotel. So we spent 5 mins checking out, when we got outside, there was no bus, no driver.

I asked the receptionist to call ATT Kings, they said they don't have the number. Err, they were the ones that booked the tour for us?! He said don't worry, the bus always loops around. Hmm, they never did. I asked for a free accommodation so that we could transfer to alice spring the next day and I also requested they pay for the flight change fee because we had to change our flights as well. We were given the run around, the manager didn't address us until we threatened to make a scene at the lobby some 4 hours later. We were finally given the free night and they agreed to pay the change fee.

FYI, we flew 40-hours from nyc to visit australia. When we got back home, we found out the manager credited us $12 short of our flight-change fee. Seriously.

Don't trust any of the staff there. They pretended to be nice, but were just out to get your money.

  • Stayed: November 2013, traveled as a couple
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2  Thank concretejungle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMSAILS, General Manager at Sails in the Desert Hotel, Ayers Rock Resort, responded to this reviewResponded December 11, 2013

Dear concretejungle,
Thank you for taking the time to write you review.
Please accept my apologies for the inconvenience and frustration this matter has caused.
I can understand how this matter would have tarnished an otherwise positive experience. Please be assured I have addressed this accordingly with the appropriate team members.
As you have also provided feedback via our feedback survey I would ask that you refer to my detailed reply letter sent to your email address further to this issue.
Kind regards
Leon Pink
General Manager
Sails in the Desert Hotel

Report response as inappropriate
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Reviewed December 6, 2013

We spend almost a week at this hotel. The upkeep of the hotel is conducted by young and aboriginal people that come from across the country. There were a delight! Easy to talk, happy to assist as much as they can. We didn't try the pool, but looked clean and inviting. The restaurant served reasonable food, but nothing to go home and rave about. Their lamb chops and barramundi are however, great. Room was comfortable and clean. We were unlucky to have a room that from 8pm to 8am was flooded by the unusual piercing, continuous noise that we concluded was coming from a power box that was on the other side of the room's wall. So, we didn't sleep for a week! Despite speaking to their senior staff (stuck up with their own importance) we got promises they will change our rooms and then nothing. And that is what I had an issue with; how they dealt with our complaint and how much they cared! So, if you have an opportunity to come to Uluru, which is by the way amazing, stay at the place that they will look after you. Sails will certainly charge you an arm and a leg for it, so maybe just be more assertive with their senior staff. The young ones will delight you.

Room Tip: One that does not have a power box on the wall.
  • Stayed: November 2013, traveled with family
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Thank ADL7777
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andrea N, General Manager at Sails in the Desert Hotel, Ayers Rock Resort, responded to this reviewResponded December 9, 2013

Dear ADL7777,
Thank you for taking the time to write your review.
I am glad to see that you found our indigenous employees delightful and easy to talk to. I will be sure to pass your kind comments onto the team.
Please accept my sincere apologies for the inconvenience the loud noise outside the room caused you and the poor customer service you received from our senior staff. I can assure you this is not the usual standard of customer service delivered by the Sails in the Desert team and I will discuss this with the Rooms Division Manager to ensure it does not happen again.
Kind regards
Andrea Nestle
General Manager
Sails in the Desert Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 2, 2013

Had a lovely four days here with my two daughters, had a terrace room overlooking the swimming pool which was great, sun loungers, day bed, table and chairs, balcony was nearly as big as the room. The room was beautifully decorated, and the beds so comfortable. Good mini bar with plenty of variety of drinks and snacks. Restaurants in the hotel were really good with wonderful food, prices are on par with the rest of Australia, breakfast was superb great variety with everything you could possibly want. The staff were all so friendly and very efficient. We hired a car for the four days and found this to be the better option as we could do what we wanted whenever we wanted. Would certainly recommend this hotel, we couldn't fault it in any way.

Room Tip: we chose the terrace room, which had a huge balcony and great facilities.
  • Stayed: November 2013, traveled with family
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Thank coventryLinda
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 2, 2013

Drove from Alice down to Uluru via the Mereenie Loop and this was the last stop on our trip having stopped at Alice, Glen Helen and Kings Canyon previously.

Doesn't look like much from the outside, but this was by far the best hotel on our trip. Very nicely done on the inside, good staff, beautiful rooms, good mini bar choice/ snacks in the room. We didn't eat in the hotel but the restaurant choices looked very good.

My only grumble was that the rooms were poorly signed around the reception area and we spent about 10mins walking around trying to find the right direction to the room (not helped by the key card not working when we finally found the room).

On the expensive side (on a par with Kings Canyon) but soooo much nicer!

  • Stayed: November 2013, traveled as a couple
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Thank essjay2730
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sails in the Desert Hotel, Ayers Rock Resort

Address: Yulara Drive | Ayers Rock Resort, Yulara, Northern Territory 0872, Australia
Location: Australia > Northern Territory > Red Centre > Yulara
Amenities:
Bar / Lounge Business Center with Internet Access Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #2 of 4 Hotels in Yulara
Price Range: $214 - $578 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sails in the Desert Hotel, Ayers Rock Resort 5*
Number of rooms: 232
Official Description (provided by the hotel):
In Australia's Red Centre, the five star Sails in the Desert hotel beautifully contrasts Uluru's raw natural beauty with a decidedly luxurious outback holiday experience. Soaring white sails crown Ayers Rock Resort's Sails in the Desert hotel, shading 228 luxury five star rooms and suites. Discover the passion behind Aboriginal art at Sails in the Desert's Mulgara Gallery. Then be lulled into complete relaxation by one of the Red Ochre Spa's package treatments. Sails in the Desert hotel features an expansive gumtree lined heated swimming pool and a diversity of modern dining, bar and lounge options. Choose Sails in the Desert for an outback holiday with a unique style and modern luxury. ... more   less 
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Also Known As:
Sails In The Desert Ayers Rock Hotel Yulara
Sails In The Desert Hotel, Ayers Rock Resort Australia/Yulara

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