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Sails in the Desert Hotel, Ayers Rock Resort
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Reviews (3,494)
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2,705 - 2,710 of 3,494 reviews
Reviewed October 5, 2012

Must say that our room was fantastic, well apointed, clean, huge and had a huge out door area overlooking the pool. A bit of a waste really as we were only staying one night. Disapointed we were not informed about the shuttle bus that can pick you up and drop you at other eating locations seeing that the resort had no reastraunt in operation except for some eats at the rock pool. so we stumbled around in the dark looking for dining places till we were informed by a waiter at an other location about the bus.

  • Stayed: September 2012, traveled as a couple
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Thank Harry-Jezz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 4, 2012

We knew that the hotel was undergoing renovations so were actually quite pleasantly surprised that they were reasonably under control by time we checked in at the end of September.

The reception area was very crowded when we arrived and the staff were under pressure so despite having booked a king room we were dispatched to a twin. Wish we'd double checked before heading off with case in tow! However we called through to reception as soon as we saw the bed situation and the problem was resolved very swiftly and although the hotel was full we were quickly found a new room and better still this had a great view of the Rock!! Both rooms had been renovated and were very comfortable and well furnished, although I think the rooms on the higher storeys are quieter and nicer.

Regardless of the upgrades which have been performed on the guest rooms there is still plenty of work to be done around the hotel- most of which still resembles a motel and is distinctly grim! The lift was particularly unsavoury and was only going to the third floor when we arrived. The pool area however is attractive with well established gardens and beautiful gum trees. A very relaxing spot.

The hotel restaurant was still closed, but as we had already booked dinners in the desert and a trip to Mount Connor, this did not worry us. We did give room service a try for a lazy lunch one day and our meal arrived promptly and was delivered in friendly style. In fact all the staff seemed very amenable and keen to assist which, having read quite a few negative reviews, I was not expecting. Having experienced surly back packer service in Broome I was prepared for similar, but all the staff we had dealings with were lovely.

Hopefully the renovations will result in a premium resort hotel (as advertised) - the signs are promising, but there is still plenty of room for improvements to be wrought.

Room Tip: The third floor rooms on The Rock side - we had 371 and were very pleased with the view- nice and quiet too.
  • Stayed: September 2012, traveled as a couple
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Thank PerthSquirrel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andrea N, General Manager at Sails in the Desert Hotel, Ayers Rock Resort, responded to this reviewResponded October 15, 2012

Dear PerthSquirrel,

Thank you for your recent comment and it is with regret to hear about the difficulties that you experienced during your stay.

It was lovely to read that you got the chance to experience the vast reaches of the outback and discover the essence of the Red Centre by visiting some of the most astonishing landscapes on earth.

Also, it is a further disappointment to hear that you received unfortunate service on check in. Your comments are appreciated and the Front Office Manager is currently working with her staff to improve the service standards.

Kind regards
Andrea Nestle
General Manager
Sails in the Desert Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 4, 2012

My recent visit to Uluru with my ailing mother and the (almost) obligatory stay at one of Voyages facilities was dissappointing to say the least. No one during the booking exercise mentioned that the hotel was under renovation and at more than $400 per night you would think that this would be advised. No restaurant, meals at a distance - too far for some to walk, construction noise at 7.00 in the morning. Lucky we were staying only one night.

This is the third time visit to Uluru, still not impressed with Voyages!

Room Tip: Ask if they are renovating?
  • Stayed: October 2012, traveled with family
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2  Thank Nanjara
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andrea N, General Manager at Sails in the Desert Hotel, Ayers Rock Resort, responded to this reviewResponded October 15, 2012

Dear Nanjara,

Thank you for taking the time to provide us with your comments.

It was disappointing to read that you were not advised at the time of booking that the hotel is under refurbishment program, as this information is displayed on our website and has been distributed to all our business and travel partners.

We hope that we can welcome you back to Sails in the Desert Hotel after the renovations have been completed, so you can enjoy the refurbished services and facilities.

Kind regards
Andrea Nestle
General Manager
Sails in the Desert Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 2, 2012

We stayed at Sails in the Desert during a recent trip to the outback and ended up feeling that we'd simply timed our trip all wrong. Really we wanted to stay at Longitude 131 but our children are too young - damn. Faced with the remaining choices we thought Sails sounded the most luxurious, but it was a real mixed bag. Major renovations were taking place, which meant much of the main building was swathed in building materials and inaccessible. Check in was perfunctory and we were given vague, impatient directions to our room and no help with our bags, which we dragged a very long way across this large property. The outside of the lodging buildings were a little reminiscent of a council estate, very utilitarian and institutional, but the rooms were actually modern and stunning. I loved the decor and furnishings, the balcony, the bathrooms, everything - really quite gorgeous and the best part about the Sails. The restaurant was closed. This posed an inconvenience for us as we wanted to leave very early in the morning and didn't think we'd have time to run down the road to the breakfast cafe they were recommending. We enquired as to room service, and were assured that for an extra fee, they could bring breakfast to our room. OK, we'd throw money at the problem and make it go away. They gave us some drinks vouchers and we enjoyed a glass of wine by the pool while the children swam. Later we attended the dinner under the stars, which was very nice and recommended. It went on a bit long for us and we were happy to get back to our rooms and bed down for the night. The next morning, wait for it, breakfast was a shambles. They basically just were not capable of following through on what they'd said they could do for us, and the morning got off to a ratty start. A shame as again, the rooms were just amazing - I could have spent the entire time there just kicking back, if only there hadn't been that rock to see . . . Really for the price, Sails needs to get its act together. Either close until the renovations are complete, or really undertake to give good service to your guests in spite of the renovations. What's happening now is a let down, and a drinks voucher may make up for some of the eyesore factor, but it will never make up for poor service.

Stayed: August 2012, traveled with family
Thank beauchamptraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andrea N, General Manager at Sails in the Desert Hotel, Ayers Rock Resort, responded to this reviewResponded October 15, 2012

Dear beauchamptraveller,

Thank you for the valuable feedback you have provided. Please rest assured that we treat all such feedback seriously and give it due attention.

It was wonderful to read that you enjoyed your stay in our newly refurbished hotel rooms and your outdoor dining Sound of Silence experience. All the guest rooms at Sails in the Desert Hotel are now modern and have new furniture, curtains, linen, carpet, indigenous inspired artwork and 42 LCD TVs.

Also, it is a further disappointment to hear that you experienced inconsistent and unfortunate service by various departments within the hotel. Your comments are appreciated and in turn I can advise that as a hotel, the Senior Managers are working collectively to improve the service standards throughout.

Kind regards
Andrea Nestle
General Manager
Sails in the Desert Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 1, 2012

Well it is a shame that we paid 5 star prices for 3 star value. No breakfast included and no housekeeping until we called and complained. You pay for a reasonable room and than you have to walk a few hundred metres to a shopping centre to buy your meals. Of course Uluru and the surrounding area is so amazing that you do not get too upset about it all. I hope this resort one day sees the reality and tries harder to deliver a better experience for their guests. At the moment it is like a nice motel in a construction zone.

  • Stayed: September 2012, traveled as a couple
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1  Thank Geoffrey R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andrea N, General Manager at Sails in the Desert Hotel, Ayers Rock Resort, responded to this reviewResponded October 7, 2012

Dear Geoffrey R,

Thank you for your recent feedback.

It is a pleasure to read that you enjoyed the unique environment and natural wonder of Uluru and the surrounding areas.

Also it is exciting to announce that the refurbishment program of the hotel’s guest lobby area was completed this week and has been reopened to our guests. I hope that you can visit Sails in the Desert Hotel in the near future to experience the refurbished hotel and dining outlets.

Kind regards
Andrea Nestle
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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