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“Nice Stay when Inside”

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Sails in the Desert Hotel, Ayers Rock Resort
Ranked #2 of 4 Hotels in Yulara
Certificate of Excellence
Reviewed May 4, 2011

Upon arrival at the airport we were greeted by many flies outside and when we rushed into the hotel lobby we thought we would be safe but we weren't. Flies are everywhere! Thank god the front desk informed us of the fly cream that they sell in the lobby shop which helped us around the hotel but when visiting Uluru the fly cream and the net was of little help.

Inside our room the first night we were greeted by a huge cockroach in the bathroom and other little bugs because there's a huge gap at the front door through which I think they all come in. Upon covering the entrance gap with a towel, the rest of the stay was fine. We stayed at the hotel for two nights and found it comfortable and were happy with our stay even with the visit from the cockroach the first night because you can't deny the fact that you are staying in the middle of the outback. We ate at the bar/lounge the first night and the experience was good, no bugs bothered us inside but we did see people eating outdoors and noticed a lot of cockroaches outside at night. I don't think I would recommend serving/eating outside if this is what brings them in.

  • Stayed: April 2011, traveled as a couple
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Thank EmilyNYC_5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,648 - 2,654 of 3,207 reviews

Reviewed May 3, 2011

This is an extremely eco-friendly hotel, and is one of the most beautiful resort hotels I've ever seen. There are no bad views at the hotel. The rooms are large and comfortable and the bathrooms are elegant and large with two lovely sinks. The rooms face the central grounds with the pool from comfortable and large balconies. The staff was excellent. The Mulgara Gallery in the hotel has a marvelous selection of local art.

  • Stayed: April 2011, traveled as a couple
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Thank andyhg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 1, 2011

We were pleasantly surprised. The room was large, a marble bath, great air conditioning and very quiet. Food was good too. Service, on the whole was adequate. Good deal for the money.

  • Stayed: April 2011, traveled as a couple
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2  Thank pamshusband
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 28, 2011

Sails is a perfect example of whalt happens when you have a monopoly in the service industry. Mediocrity is regarded as being acceptable and instead of a hotel adding to an experience it mearly becomes a means to an end.

Let's at least start with the positives. The service was generally very good, the food was fairly good (but expensive) and the location was excellent. The pool area was great with lots of grass for the kids to play on and the pool was a hit. All our tour bookings were handled well.

The negatives are all to do with the poor state of the hotel. It was very run down and would have benefited from modernization at least 10 years ago. Tiles were falling off the walls in the bathroom, old carpet in the rooms and paving lifting up in the main patio area around the pool.

On the balconies attached to the rooms, all the ballustrading was rusty and old, and the plants in the planter boxes were all dead. Certainly not a relaxing place for an evening drink before heading out.

A the end of the day we had a fantastic time at Uluru, and the hotel didn't spoil the trip...but it also did nothing to add to the trip. There is no doubt that Voyagers see this resort as a cash cow that they are going to squeeze every last drop out of before they do a major renovation, or better still knock it down and start again.

  • Stayed: April 2011
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1  Thank Amallins
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 22, 2011

In reading the other reviews, I was very hesitant to even go to Uluru and thought the short holiday would be a waste. I'm an American living in Australia and can understand some of the reviews. I would agree the hotel is not a 5-star, but you have to consider this hotel and the entire resort was created in the middle of a desert with nothing around for miles and miles. There are going to be bugs (especially due to just experiencing the wettest summer in at least 10 years) and it's going to be pricey. Think Disney...the entire Disney resort area is owned by Disney and they can charge what they want and they do and people pay the price and they have bugs (at least in FL, having lived there for 10 years) This is how we viewed the Ayers Rock Resort...it's pricey, but very nice. Like Disney, every morning the grounds crew was out cleaning and trimming and it was spotless. Our room was very clean and comfortable...we were in room 271 and from our lanai we could see Uluru . The staff, thoughout the entire resort area, were pleasant and very helpful. Other recommendations would be to rent a car. We rented one for 3.5 days for $185 and felt it was good value. Without a car you are dependent on tours if you want to see Uluru and the Olgas and they seem to run approx $130 pp including the tour, appetizers and a glass of champagne for the sunset tour and that's just one tour...if you want to see the sunrise, it's another tour for the same price and that adds up fast. There is a fee of $25 pp for a 3-day pass into the park, but still cheaper to have your own car and pay for the pass than just one tour for two. The park rangers at Uluru offer a free tour, the Mala walk, each morning at either 8am or 10am depending on the season,which you should take advantage of if you have a car; otherwise tour companies offer this same tour for approx $130 pp...again the car pays for itself. We went to the Sound of Silence dinner, which was a good experience. I didn't care much for the food; kangaroo, crocodile and lamb, but still glad we went although it is expensive at $165 pp. I read other reviews that indicated Uluru could not be seen from the dining area and that certainly wasn't the case for us. The first stop of the dinner is for appetizers and champagne and Uluru was very clear to our left with the Olgas to our right and the dining area is a very short walk away. We also enjoyed a helicopter tour which is 30 minutes of fly time to Uluru then to the Olgas, which was spectacular. Overall, I would definately recommend the Ayers Rock Resort and Sails in the Desert specifically.

Stayed: April 2011, traveled as a couple
3  Thank koalanotabearinVA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 17, 2011

We had read the reviews on this site before, so we knew what to expect - and I can confirm that this is not a luxurious place to stay! Our room was ok - a good size but quite tired and dated. Air conditioning seemed erratic and so our sleep was not the best here. Bathroom was large but decked for wheelchair use which we didn't want/need. Housekeeping was slow - i think they came to our room at about 4pm. The hotel corridors were littered with dirty linen outside the rooms waiting for someone to pick it up. The internet is $10 per hour - we paid for this but it didn't work. I think the provider was having trouble with the Internet in the whole of the resort, and with it being a weekend was unable to fix it. Quite disappointing. I think if we were to return to the resort again we would opt for one of the cheaper hotels.

  • Stayed: April 2011, traveled as a couple
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Thank mike_tedders
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 16, 2011

Although not a five star hotel it is the best of what's on offer. The location is great and the most of the hotel is fine although the rooms are tired and need updated. There is a nice swimming pool which was very quiet when we were there. Do go to the sounds of silence dinner it was a fantastic experience and although not at the base of the rock, you do get a great view. We also ate at the Outback Pioneer barbecue which was good value for money with a great atmosphere.

  • Stayed: February 2011, traveled as a couple
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Thank ScottHal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sails in the Desert Hotel, Ayers Rock Resort

Address: Yulara Drive | Ayers Rock Resort, Yulara, Northern Territory 0872, Australia
Location: Australia > Northern Territory > Red Centre > Yulara
Amenities:
Bar / Lounge Business Center with Internet Access Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #2 of 4 Hotels in Yulara
Price Range: $216 - $544 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sails in the Desert Hotel, Ayers Rock Resort 5*
Number of rooms: 232
Official Description (provided by the hotel):
In Australia's Red Centre, the five star Sails in the Desert hotel beautifully contrasts Uluru's raw natural beauty with a decidedly luxurious outback holiday experience. Soaring white sails crown Ayers Rock Resort's Sails in the Desert hotel, shading 228 luxury five star rooms and suites. Discover the passion behind Aboriginal art at Sails in the Desert's Mulgara Gallery. Then be lulled into complete relaxation by one of the Red Ochre Spa's package treatments. Sails in the Desert hotel features an expansive gumtree lined heated swimming pool and a diversity of modern dining, bar and lounge options. Choose Sails in the Desert for an outback holiday with a unique style and modern luxury. ... more   less 
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Also Known As:
Sails In The Desert Ayers Rock Hotel Yulara
Sails In The Desert Hotel, Ayers Rock Resort Australia/Yulara

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