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Reviewed November 15, 2017

Go stay with Outback Pioneer to get a true Australian hospitality experience. Ingrid, Miyuki and the reception staff are kind, knowledgable people who share great tips and experiences to be had both at the resort overall and at the attractions of the surrounding area. For prompt dinky di service, even when you have a minor medical emergency, they are caring, fun and are exceptional at handling a vast array of requests.
The room 310 was clean and beautifully presented (pristine) with friendly ground and maintenance staff wandering through the common areas, inobtrusively carrying out duties. The beds promoted good sleep for the weary adventurer, hot good pressure showers and out of the way storage areas for luggage/hanging next day clothing without cluttering the room. The body hygiene products were scented with local indigenous beauty treatments, fitting in with local culture.
The food was consistently tasty, fresh and abundant in both variety and portion sizes.
The Bough Restaurant easily has the best chef and staff in the entire Resort.
Ilkara has the best personal breakfast chef, Gecko Cafe has a great Kangaroo pizza, scumptious vegetarian gnocchi and delicious deserts and cappucino served by friendly,efficient staff.
The pool was a great place to relax after sightseeing, or a drink at the bar with a rousing game of pool, followed by the chance to experience local BBQ ie Kangaroo, Crocodile and Emu.
Definitely the place to stay if you want to see ULURU and experience the OLGAs.

Room Tip: 201 to 500 are quiet rooms, 300 rooms were well kept and close to the main eatery/pool areas.
  • Stayed: November 2017, traveled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank s r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Georgia R, Customer Relations at Outback Pioneer Hotel & Lodge, Ayers Rock Resort, responded to this reviewResponded November 15, 2017

Hi s r
We are so pleased to read how much you enjoyed your stay at the Outback Pioneer Hotel & Lodge and we greatly appreciate your feedback. We are particularly pleased to read that you made the most of your stay and took the opportunity to visit the range of dining facilities throughout the resort. We hope that you enjoyed touring the National Park equally as much and we thank you for choosing to visit the spiritual heart of Australia.
Kind Regards
Andrew Freak
General Manager
Outback Pioneer Hotel & Lodge

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 14, 2017

It feels just like a cash machine ! You have to pay or ask for everything, there is nos service at all. Despite of the resort is part of the Accor hotels we never had such a bad customer experience. The rates are very high but there is absolutely no service! We booked the quad room for 2 nights and we were really disappointed. You will only find the minimum to sleep. There is nothing in the room except the 2 bulk beds. Not even a table or a chair to organize your clothes. You feel like you are in prison. The mattress is very hard and the bed sheet feels like plastic. The blanket is so thin that we even were cold during the night. As budget minder we were happy to have shared amenities. Unfortunately during our stay the toilets and the tables to take the meals have never been cleaned. The worst is in the shared kitchen, there is no pans neither cutlery. You have to go and ask at the reception for a kitchen kit (40$ deposit). There is no self service BBQ. The only ones you can find are dedicated to the restaurant/bar. You will pay 30$ to cook meat and have access to the salad buffet... We never experienced such kind of spirit in shared accommodations. Even in the typical Australian farm where we stayed !

We strongly advice you to bring your food as the only supermarket in the resort next door is very expensive ! Be careful as you are not allowed to bring fruits so you will have to throw them when you land at Ayers Rock's airport. The bottle shop does not exist ! It is actually the bar offering take away sales. 31$ for a bottle of wine or 9,5$ for a beer... how cool is that !

The pool is small but it is ok as not so many guests seems to use it. But there are only 10 long chairs. So you will have to lay in the grass with the ants if you want to take a sunbath ! You can have a pool towel if again you go ask at the reception.

Concerning the free activities we had to ask at the reception as none will give you the details. We did the bush food experience. This one was great but it lasts only 20min and not 45min as announced. That's still a good way to learn a bit about the culture and the people speaking were very interesting. The aim is still to lead you to the cashier.

In only 2 days we had a lot of information to find to actually really settle down. That's really a shame as all those details should have been given to us at the checkin. But the only point for the receptionist was to give the key to all the guests at the checkin time (3pm) and ask for the deposit (20$). No information no service.

Unfortunately we cannot advice you to stay at another place as it is the only resort in Ayers Rock ! Maybe you can try the Campground which could more in the Aussie spirit or the camel camp but it is a bit far from the other hotels and the resort shuttle does not stop there if you do not ask for it.

  • Stayed: November 2017, traveled as a couple
    • Value
    • Sleep Quality
    • Service
Thank FrenchTravellerGal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Georgia R, Customer Relations at Outback Pioneer Hotel & Lodge, Ayers Rock Resort, responded to this reviewResponded November 15, 2017

Hi FrenchTravellerGal
We are very sorry to read that your stay at the Outback Pioneer Lodge did not meet expectations. Providing a great base with friendly and efficient service is always our priority and therefore disappointing that this was not your experience. We are pleased to offer range of accommodation and dining choices throughout Ayers Rock Resort to suit differing styles and budgets and at the Lodge we do provide a kitchen for guests that wish to self-cater. Given the volume of guests we have using the kitchen we have found the kit available for a fully refundable deposit to be the best way to ensure access to equipment however I do regret that this did not adequately suit your requirements. Furthermore, I would also like to assure you that the public areas of the hotel and lodge are cleaned on a roster throughout the day to the highest possible standard. On check in all guests are given a Manta guide which provides details of the activities available throughout the resort and additionally free guest activity flyers are available to take from the racks at reception however I do apologise that you were unable to easily access this information. We do hope that you were still able to enjoy exploring the Uluru-Kata Tjuta National Park and we thank you for choosing to visit this beautiful part of Australia.
Kind Regards
Andrew Freak
General Manager
Outback Pioneer Hotel & Lodge

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 13, 2017

If you are looking for a venue that befits the outdoors relaxed feeling of being in the outback of Australia then I highly recommend this place. It may not have all the bells and whistles of other nearby accommodation but herein lies it's charm with a pub like outdoor area, live music, the option of cooking your own BBQ (purchasing the meat from the hotel) and enjoying a cold beer. Mixing and mingling with locals as well as backpackers and other travellers was a lovely aspect of this place. The staff were super friendly, and efficiently organised any tours or bus trips. The buffet breakfast was fantastic (special mention to the lovely staff member Kathryn). When I return to Yulara to explore more of the area, I will stay here without a question.

  • Stayed: October 2017, traveled with family
    • Value
    • Rooms
    • Service
1  Thank Patty H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Georgia R, Customer Relations at Outback Pioneer Hotel & Lodge, Ayers Rock Resort, responded to this reviewResponded November 14, 2017

Hi Patty H
Thank you for sharing your experience at the Outback Pioneer Hotel & Lodge. I am so pleased that you enjoyed your stay and our outback hospitality and it will certainly be my pleasure to share your feedback directly with Kathryn and the rest of our team. We look forward to an opportunity to welcome you back to experience more of this beautiful destination in the future.
Kind Regards
Andrew Freak
General Manager
Outback Pioneer Hotel & Lodge

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 13, 2017 via mobile

Pretty nice hotel. Very quiet and quaint. Very cold at night plenty to do here or shuttle to another nearby hotel. Go early or make reservations to the restaurant beforehand. Service isn’t great but it’s the better dining option.

Stayed: April 2017, traveled with family
Thank Christina T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 12, 2017

Outback Pioneer is the "cheapo" option (camping aside) at the Ayers Rock Resort. Personally, I don't think those alleged 3.5 stars are justified. The room was spacious and o.k, but had a rather 2* look and feel to it. Staff was friendly and when I requested more towels, they promptly brought them. What I really disliked were the rather grubby common areas such as torn mattresses of the sunbeds by the pool and the poorly maintained pool itself (lots of leaves floating in it). The pub, which is the liveliest place in the whole resort also had sticky tables and no staff to clear away rubbish. If you don't want to go broke by buying bottled water (AUD 4 for 500ml and 6.5 for a litre at the hotel, less at the resort supermarket at the time of writing) tap water is potable and this European did not suffer any gastric consequences. A lot of people remarked that it gets very cold at night, but we apparently experienced unusual weather in November: pleasantly warm, but not too hot during the day and definitely not cold by night. Logistics-wise, everything is perfectly organised (airport transfers, tour coach pick-ups) in the whole resort.

  • Stayed: November 2017, traveled with family
    • Location
    • Rooms
    • Service
Thank Marichan X
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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