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“Great place to stay”

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Outback Pioneer Hotel & Lodge, Ayers Rock Resort
Ranked #4 of 4 Hotels in Yulara
Cardiff, United Kingdom
Level Contributor
21 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Great place to stay”
Reviewed July 18, 2013

We had a lovely room. Very large, and with a good size bathroom. Short walk from the reception and restaurants. Hotel reception staff were very pleasant and helpful. The "town centre" was a 10-15 minute walk across the "bush" area and was fine to walk across, even at night as it was well lit. Had a meal the first night in the hotel restaurant and was very disappointed. It was very expensive for what it was - it was a buffet, but there was not much on offer, and a lot of the time people were standing around waiting for the food containers to be re-filled. All in all though we were very happy with the accommodation as not much time was spent in the room anyway - too much too see and do!

  • Stayed June 2013, traveled as a couple
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Helpful?
1 Thank cazza0906
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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hong kong
Level Contributor
28 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed July 16, 2013

We stayed at a standard room of this hotel for 3 nights when we visited Ayers Rock. I chose this hotel because the rating was similar to Desert Garden Hotel, but about 17% cheaper, and compared to Sails in the Desert, it was 30% cheaper. And I regret very much now. The room was large and clean, but it was just like a dorm room: white brick wall and very simple. At our 2nd night, it rained heavily and very cold. We turned on the AC very high, but we were freezing at night with one thin blanket. Restaurants were bad, so we used restaurants in other hotels. I talked with people who joined a day tour with us and found out that Desert Garden and Sails in the Desert were much nicer. One good thing was that staff were very nice and helpful. But the hotel has a feeling of camping site and do not have "resort hotel" atmosphere. My advice is "Don’t try to save money". If you think you won't visit again there, go to the best.

  • Stayed July 2013, traveled as a couple
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Helpful?
3 Thank Wagyuu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Daniel L, General Manager at Outback Pioneer Hotel & Lodge, Ayers Rock Resort, responded to this review, July 21, 2013
Dear Wagyuu

Thank you for your review.

I am pleased to read that our staff were helpful and friendly throughout your stay. I will be sure to pass your comments on the entire team.

We pride ourselves on delivering quality accommodation at budget prices and to read that this was not to your liking is disappointing.

Once again thank you for your feedback and all the best in your future travels.

Kind Regards

Daniel Lukritz
General Manager
Outback Pioneer Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Yulara hotels

Melbourne, Australia
Level Contributor
21 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed July 14, 2013

Stayed here for 3 nights in a two bunk bed room (sleeps four). We paid a cheap rate so couldn't expect too much in the way of décor, space, amenities etc. However, the room was VERY small - lucky for us we were a group of 4 travelling together, solo travellers may not enjoy the lack of space with complete strangers. The room was clean, with a cleaner coming every day to empty our bin and ask if we needed fresh towels - that being said a set of the sheets had stains on them, they had been washed, just overlooked by housekeeping. For those in dorm style rooms there is a block of toilets and showers, with plenty of each. However I do question the regularity of cleaning with these toilets and showers as one day I watched someone's dirty, make-up stained towel left next to the basin sit there pretty much all day. Food isn't cheap, but that is to be expected in the Outback where there is limited choice, there is a local IGA in the town centre where you can pick up groceries to cook in the kitchen on site. The complimentary shuttle bus to and from the Airport was great, as well as the one that goes around the resort. There is an amazing viewing platform at the Pioneer Hotel & Lodge which offers a gorgeous view of Uluru! All the staff we're very friendly, delightful and happy to help! I would probably stay here again, just in a nicer room type!

  • Stayed July 2013, traveled with friends
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Helpful?
1 Thank Erin S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Daniel L, General Manager at Outback Pioneer Hotel & Lodge, Ayers Rock Resort, responded to this review, July 21, 2013
Dear Erin S

Thank you for your review.

It is delightful to read of the enjoyment you encompassed whilst admiring the view from our dune top look out.

I can confirm that the public bathrooms are thoroughly cleaned twice a day with regular checks performed throughout the day.

Once again thank you for your feedback and all the best in your future travels.

Kind Regards

Daniel Lukritz
General Manager
Outback Pioneer Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tauranga, New Zealand
Level Contributor
28 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed July 13, 2013

We were initially disappointed when we arrived here as it all looked a bit shabby. However, the room, although dated, was very clean and comfortable.

The staff were very friendly and helpful but the best part of our stay was cooking dinner on the bbqs in the bar. We bought our food from the counter and then joined in with the other guests to cook it. There was a good choice of salad and veg included in the price and the fruit crumble and custard was really good.

There is a good look out in the grounds to see Uluru at sunrise and sunset. I would recommend this hotel just for the experience of the bbq dinner.

  • Stayed June 2013, traveled as a couple
    • Value
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Helpful?
Thank Norma T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
58 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed July 13, 2013

I echo the sentiments of the other poor comments and am equally distrustful of the responses from the manager. He says he is sorting out stuff back in April, it's now July.
I am staying here for one night and it's costing AUS $220 for the displeasure of being here. This being the cheapest bar the backpacker's rooms. My room is grubby, there is an opened condom packet under my bed. Which is a death trap as it's on wheels on a tiled floor - every time I sit on it, it scoots alarmingly. The walls are stained and the decor (such that it is) is old and tired with chipped paintwork. There are no teabags to make tea - and assuming this is standard given I have a kettle and cups, reception could at least have told me and pointed me in the direction of a supermarket. There are no bedside lights. All in all it feels like a prison cell and no way is this an 'outback' experience and I am a very unhappy solo traveller having had a wonderful day ruined by having to stay here in this grimness.

  • Stayed July 2013, traveled solo
    • Value
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Helpful?
2 Thank Karen E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Daniel L, General Manager at Outback Pioneer Hotel & Lodge, Ayers Rock Resort, responded to this review, July 21, 2013
Dear Karen E

Thank you for your review.

I am sorry that you find my responses distrustful, however please be assured that we are doing all we can by constantly reviewing how we do things to ensure the satisfaction of all guests.

The issues in relation to your room were passed onto our housekeeping team on the day of your departure when it was bought to the attention of the manager on duty. I trust that this was dealt with in an appropriate manner.

I would be more than happy to discuss any further concerns you have and can be contacted at the hotel.

Once again thank you for your feedback and all the best in your future travels.

Kind Regards

Daniel Lukritz
General Manager
Outback Pioneer Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
54 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
Reviewed July 12, 2013 via mobile

Standard room number 427 (see pictures)
* good deal online $366 for two nights ":
* modern" bathroom,clean, simple but good option.
fridge, old tv (not many channels but it s ok as you don't come to Uluru to watch tv!, a iron and ironing board, towels (one had stains), shower gels and shampoo, heatings and air con are available

* we went back to pioneer hotel (after a night in kings canyon)and pay $260 for one night for a budget room, room number 910 (see pictures) : old and dated, dirty skirting board tile and old webs hanging on the ceiling!) the price for that room was outrageous compare to the deal we had for the standard the previous day! Towel, hair dryer, shower gels, screens on windows (one had a hole, we didn't leave the window open so it was ok!).

The gardens around the hotel, rooms are really well maintained and we didn't have any bugs in the room no spiders and no cockroaches. There was also a full insect spray bottle in room 427 and 910 which is a nice thing to have in case!

Alyse , a reception staff was nice and helpful when we needed. There is a common room with couches and tv (not to big) and two large tables, 3 computers and a printer. Internet is accessible in the common room and is $1 for 10 min (maybe they have a deal per hour I don't know, wifi I don't know about it).

We were quite surprised to see that the price for the food and alcohol at the pioneer was cheaper than we thought! You can do a BBQ that you have to cook it yourself for $22 for the porterhouse steak, about $30 for a rump and you can have a combo plate with kangaroo, crocodile, emu sausage for less than $25 dollars, then you can help yourself with the sides such as lettuce, pasta salad, vegetables, roast potatoes, apple crumble, each served with a rool of bread.
The restaurant was close when we were there but there is also the Pionneer kitchen (pizza from $18,cheese or outback burger, fries for about $4 and more, chicken nuggets... For a schooner of beer we paid $6.50 and around $7 for a red wine. At night there is a guy playing guitar and sing (nice atmosphere, it wasn't tacky (when we were there!)
More staff is needed though at the BBQ order and Pionneer Kitchen, service to slow due to lack of staff.

We Loved Uluru and we recommend you to go! Kings canyon is a must do!

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Cecile M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Daniel L, General Manager at Outback Pioneer Hotel & Lodge, Ayers Rock Resort, responded to this review, July 21, 2013
Dear Cecile M

Thank you for your extensive review. I am sure fellow travellers will find your comments beneficial.

Like the majority of hotels these days our room rates vary depending on how the booking is made and specials are in place for longer length stays, hence the good deal you received booking 2 nights online.

I am pleased to read that you found our pricing reasonable and you enjoyed the atmosphere of the BBQ Bar.

Once again thank you for your feedback and all the best in your future travels.

Kind Regards

Daniel Lukritz
General Manager
Outback Pioneer Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Aust
Level Contributor
366 reviews
85 hotel reviews
common_n_hotel_reviews_1bd8 154 helpful votes
Reviewed July 10, 2013 via mobile

For the most economical choice without a caravan,(excluding backpackers & camping) Outback Pioneer & Lodge is it. Accommodation clean, One queen bed & one single in each room. Small round dining table & 2 chairs. room a good size. Bathroom a little dated, shower over bath tub. Luggage rack + luggage stand. Tea making facilities. Reception staff very friendly. We had Room 412. When I rang in April to book the Internet special of 3 nights for $660 including breakfast, I was told that deal doesn't apply to my booking in July. Because I complained about that I was given a slight discount off their regular rates ( $707 & NO breakfast ). Then in June, I see the same 3 night deal advertised again for new bookings only. I felt ripped off, which nobody likes to feel. On check-in my husband questioned whether breakfast could be included because of their advertised deal & he was told "no sorry".
We ate at the Outback BBQ one night for dinner, there is a choice of meat you purchase and then cook yourself on the BBQ's. All salad and desert is included in the price, which for us was $65 for both. The resort also has its own town square with assorted shops including- IGA Supermarket (very reasonable prices), ANZ bank (with ATM), post office, newsagent, hair salon, tour & info centre, gift shops, cafe & takeaway. Petrol station within resort sells unleaded petrol @ $2.15 per litre (cheaper than Kings Canyon)
Gecko Cafe - Fettuccini Bosciola $21 Fish & chips $22 Large garlic pizza $12 Steak Sandwich $19, Ayers Wok (takeaway noodle dishes) all dishes $15.

  • Stayed July 2013
    • Value
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Helpful?
Thank Sue H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Outback Pioneer Hotel & Lodge, Ayers Rock Resort

Property: Outback Pioneer Hotel & Lodge, Ayers Rock Resort
Address: Yulara Drive, Yulara, Northern Territory 0872, Australia (Formerly Voyages)
Location: Australia > Northern Territory > Red Centre > Yulara
Amenities:
Bar / Lounge Business Center with Internet Access Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #4 of 4 Hotels in Yulara
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Outback Pioneer Hotel & Lodge, Ayers Rock Resort 3.5*
Number of rooms: 168
Official Description (provided by the hotel):
Looking for traditional Aussie hospitality? You'll find it at the Voyages Outback Pioneer Hotel & Lodge - with your choice of 3 1/2 star hotel or 2 star lodge accommodation, from comfortable, affordable hotel rooms and budget rooms to dormitories. This hotel is perfect for the demands of travellers looking for quality service in relaxed surrounds. This is a place where friendships are made and good times are had by all. Taste Australia's pioneering past, as you enjoy a beer and some outback delights at the do-it-yourself Outback BBQ, and swap stories of your day's adventures. Alternatively, opt for the peace and quiet of the Bough House Restaurant. The Voyages Outback Pioneer Hotel & Lodge is ideal for those who want to enjoy all that Ayers Rock (Uluru) has to offer. ... more   less 
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Also Known As:
Outback Pioneer Hotel, Ayers Rock Hotel Yulara
Hotel Outback Pioneer
Outback Pioneer Hotel & Lodge, Ayers Rock Resort Australia/Yulara

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