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“Not bad, photos online a bit misleading”

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DoubleTree by Hilton Hotel Alice Springs
Ranked #4 of 13 Hotels in Alice Springs
GreenLeadersGold level
Darwin, Australia
Level Contributor
47 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
“Not bad, photos online a bit misleading”
Reviewed January 2, 2014 via mobile

Stayed here for a couple of nights with my Mum before she flew home, she loves this hotel. Thought Id go to check it out for future reference as I visit Alice regularly for work. Didnt really live up to the expectations I had in my mind but it was still alright. The rooms are not as stunning as I thought they would be for a hilton hotel (furniture is dated and paint could really be redone). Beds were really comfy though and we appreciated feather pillows! Balcony is nice and we had room 166 which overlooked a little pond thing out the back so it was peaceful.

The pool is really small!! I expected it to be huge from the photos but it really is not as grand as it seems. It was hitting 40 degs while we were there so the pool was always busy and there were lots of little bug/fly things dead. I really mean lots!

Wifi, dont even go there. Not included $27 a day. Crazy. We ate one night at the little bar/eatery there. It was ok but pretty pricey. If we knew the meals were going to be so big we would have shared one. Felt like we wasted our money as we werent able to even get halfway through our meals. Cut the size and the price back a bit. Also its a pretty fancy menu there. If you want something simple and cheaper walk up to the casino (5 mins) and order from the Casbar.

Im glad I got a really cheap NT resident special as I would have felt ripped off staying there at full price. Also it must be the choice of hotel for many tour companies so it is really busy and noisy (and this is off peak season).

The staff were really friendly I will give them that. It was nice to actually be greeted with a smile and welcomed with a cookie (although who wants a warm biscuit when its 40 degreed out?)

Not bad, not good - it sits in the middle.

Stayed December 2013, traveled with family
Helpful?
Thank LouiseMaxiMaxwell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CF-ASPDA, General Manager at DoubleTree by Hilton Hotel Alice Springs, responded to this review, January 5, 2014
Dear LouiseMaxiMaxwell,

Thanks for taking the time to leave a review about your stay here on TripAdvisor. One of our main goals is that our guests are comfortable and feel well looked after, and I am glad that our team hit that mark.

I am sorry that you were disappointed with the pool. The actual length of the pool is 20 metres. As the summer has warmed up we do find that guests and families are enjoying it more, as well as the pool bar.

I do hope we have a chance to welcome you and your mum again in the near future.

All the best,

Clinton Farley
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
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  • Sleep Quality
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Somers, Australia
Level Contributor
18 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed January 1, 2014

Nothing to complain about here. Room was comfortable and staff very accomodating & friendly.After thirty years showing signs of age and hopefully will get a makeover in the near future to keep pace with Lasseters next door.Agree with bthe comments about pool shade. Not enough in temps over 40. Lunch deal was fantastic and struggled to finish such was the size of the servings. Hanuman , as usual, was outstanding and a " must eat" if you are anywhere in the vicinity

Room Tip: Stayed in 201 with a view over the golf course and hills behind..All good.
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  • Stayed December 2013, traveled as a couple
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Helpful?
Thank rick055
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CF-ASPDA, General Manager at DoubleTree by Hilton Hotel Alice Springs, responded to this review, January 2, 2014
Dear Rick055,

Thanks for taking the time to leave a review here on Trip Advisor. I am very happy to hear that you found the food and service to be good and that your room was comfortable. That really is a great view of the golf course and mountains, isn't it! Your feedback regarding the shade has been noted and we will continue to follow it up.

All the best,

Clinton Farley
General Manager
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Sydney, Australia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed January 1, 2014

We enjoyed our stay there. The pool photos are very misleading - taken with a special lens to make it look much larger than it is. However, the staff were all very kind and we loved Andrew the Peacock that lives at the hotel!

  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Susan H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CF-ASPDA, General Manager at DoubleTree by Hilton Hotel Alice Springs, responded to this review, January 2, 2014
Dear Susan H,

Thank you for taking a moment to leave a review about your stay. I am happy to hear that you enjoyed your stay and that our Team Members looked after you. Andrew is a much loved character here at the hotel and even a little cheeky sometimes! I am glad that you got to see him up close!

I am sorry that you were a bit disappointed by the pool size. We certainly don't have any intention to mislead. I can assure you that the photo is not altered but due to the length of the pool, photos can sometimes seem stretched out just given the angle. Still, I hope you were able to enjoy the pool and pool bar with all this beautiful hot weather we have been having!

Yours Sincerely,

Clinton Farley
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth, Australia
Level Contributor
35 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed December 29, 2013

We took a break on our way back to our jobs in a remote Community, staying 3 nights.
There was a room upgrade to a Junior Suite.
Overall the hotel was quiet, relaxing and perfect for our needs.
Yes, the décor of the rooms is a little tired and we had no air-conditioning in the "lounge room" of our Suite. The staff reported it straight away but the maintenance never showed. To most that would have been a deal breaker, for us it was a slight annoyance but we were perfectly comfortable in the bedroom section.
The beds were comfy and if there was anything that could have been updated it would be the bathroom, I found it cumbersome to use a in bath shower, it was old, tired and felt 3rd rate.
Breakfast was the usual fare, but fulfilling.
To sum up, this is a place to stop and rest for a while, its not 5 star certainly, but could not fault the staff and the service we received whilst here. The check-in process was very professional and welcoming ( the warm cookies add a nice touch ). Would definitely stay here again and recommend it. Take it for what it presents itself with and enjoy the good service.

Room Tip: A room overlooking the McDonnell Ranges.
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  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank darkdreams64
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CF-ASPDA, General Manager at DoubleTree by Hilton Hotel Alice Springs, responded to this review, December 30, 2013
Dear Darkdreams64,

Thanks for taking a few moments to leave a response here on TripAdvisor. I am very sorry that the air conditioner in your suite was not attended to quickly. I will certainly look into this issue. However, I am very happy to read that you had a comfortable and relaxing stay. We are looking forward to continuing with some refurbishments in the new year. I look forward to welcoming you back the next time you come through town.

All the best,

Clinton Farley
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dallas, Texas
Level Contributor
30 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed December 28, 2013 via mobile

Stayed just one night. Great rooms... Nothing to dislike. Pool was nice. Their resident peacock showed off his plume! Staff was friendly. Breakfast Could be better..!

It was a good, comfortable basic choice.

(Alice is small town and we had a car so we drove out to eat dinner. )

Stayed November 2013
Helpful?
Thank Ni P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CF-ASPDA, General Manager at DoubleTree by Hilton Hotel Alice Springs, responded to this review, December 30, 2013
Dear Ni P,

Thank you for leaving a review about your stay. I am delighted to read that you enjoyed your stay. "Andrew" the peacock certainly can impress! I hope you enjoyed your time in the Red Centre and hope we can welcome you back if your travels should bring you back this way.

Yours Sincerely,

Clinton Farley
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed December 27, 2013

I would consider it as the most luxury hotel in Alice Spring. The typical welcome with a warm Double Tree cookie, greeted by polite receptionist and checked-in flawlessly. The room was big and comfortable with a nice big balcony. It has nice gym, sauna and pool. It would be nicer if there were more poolside umbrellas in this hot desert weather. It was a nice surprise to see a peacock within the hotel compound. The location was conveniently next to the Casino, but a bit far from the town centre.

Room Tip: Rooms closer to the lobby would be nice as the hotel compound is big.
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  • Stayed December 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jason C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CF-ASPDA, General Manager at DoubleTree by Hilton Hotel Alice Springs, responded to this review, December 30, 2013
Dear Jason C,

Thanks for taking the time to leave a review! I am very happy to read that you enjoyed your stay and found the accommodations to be comfortable and the service to be top notch. I hope you also enjoyed your time in Central Australia and I do hope we can welcome you back if you travel back through the area.

Warm Regards,

Clinton Farley
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Yulara, Australia
Level Contributor
4 reviews
4 hotel reviews
Reviewed December 25, 2013

Formerly a Crown product this rebranding appears to have been quick & seamless. The rooms are great & this time we had a pool view but views of the golf course & ranges are also nice. Housekeeping staff are super-friendly &, if you want to be left alone during your stay, they're happy to oblige & don't make too much noise. Reception staff are lovely.

Room Tip: Any rooms in this hotel are fine.
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  • Stayed November 2013, traveled with friends
    • Value
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    • Sleep Quality
    • Rooms
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    • Service
Helpful?
Thank scorp0507
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CF-ASPDA, General Manager at DoubleTree by Hilton Hotel Alice Springs, responded to this review, December 26, 2013
Dear Scorp0507,

Thank you very much for taking the time to leave a review about your stay. I am delighted to hear that your return to our hotel under the DoubleTree by Hilton brand was a pleasant one. We have already completed a few upgrades and refurbishments with more planned for next year. I do hope we will have the opportunity to welcome you back in the new year to explore our newest offerings.

Yours Sincerely,

Clinton Farley
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about DoubleTree by Hilton Hotel Alice Springs

Property: DoubleTree by Hilton Hotel Alice Springs
Address: Crowne Plaza 82 Barrett Dr, Alice Springs, Northern Territory 0870, Australia
Phone Number:
Location: Australia > Northern Territory > Red Centre > Alice Springs
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 13 Hotels in Alice Springs
Price Range (Based on Average Rates): $
Hotel Class:4 star — DoubleTree by Hilton Hotel Alice Springs 4*
Number of rooms: 235
Official Description (provided by the hotel):
Experience eco-friendly luxury and enjoy stunning views of the majestic MacDonnell Mountain Ranges when you stay at the DoubleTree by Hilton Hotel Alice Springs. Conveniently located just off of Stuart Highway, the hotel is only 15 minutes' drive from Alice Springs Airport and within walking distance of downtown. Enjoy easy access to many businesses, government offices and attractions such as Simpsons Gap, Desert Park and Anzac Hill. Ideal for both corporate and leisure guests, this Alice Springs hotel offers fantastic business and recreational facilities and friendly service from our dedicated staff. We will even welcome you with a signature, warm DoubleTree chocolate chip cookie when you check in. All of our spacious guest rooms and suites offer mountain views, generous work surfaces, luxurious bedding and high-speed internet access. Work out in the 24-hour fitness centre, improve your serve on one of two tennis courts, swim in the heated outdoor pool overlooking the lush garden landscape or play a round on the 18-hole golf course located just next door. Unwind in our inviting Deck Eatery and Bar, enjoy lunch in our casual, bistro-style restaurant, Springs, or savour the highest quality, fine-dining experience in the area in Hanuman. Hold an event at this Alice Springs hotel with 700 sq. meters of meeting space, including a divisible grand ballroom, the latest A/V equipment and a business centre. ... more   less 
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