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“Lovely Hotel and great price”

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DoubleTree by Hilton Hotel Alice Springs
Ranked #4 of 13 Hotels in Alice Springs
GreenLeadersGold level
Reviewed December 13, 2013

We were very impressed with this hotel - did not know what to expect when you are in the middle of nowhere. Our room was on the 2nd floor in the complex closest to the building housing reception and the restaurants and facing the" mountain" range and golf course.It does seem a bit out of town, but taxi fare into town was about $12 - you certainly cannot walk into town as the heat when we were there was like stepping into an oven and that was in October. Certainly a good supply of drinking water is necessary if you want to explore the town. There is quite a nice mall in town with a huge grocery store. Our room had a nice balcony which we used in the evening and morning and watched all the rabbits on the golf course.There was a comfortable sofa in the room, good air conditioning and sufficient lighting to be able to relax and read.

  • Stayed: October 2013, traveled as a couple
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Thank travellover795943
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CF-ASPDA, General Manager at DoubleTree by Hilton Hotel Alice Springs, responded to this reviewResponded December 17, 2013

Dear travellover 795943,

Thanks for taking a few moments to leave a review about your stay. I am delighted that you enjoyed yourself and your trip here to our unique part of the world. October certainly is the beginning of our, quite long, hot season; and you are right, a taxi is a great option when getting around in the heat.

If your travels should bring you to this part of the world again, we would love the opportunity to welcome you back.

Warm Regards,

Clinton Farley
General Manager

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1,276 - 1,282 of 1,587 reviews

Reviewed December 9, 2013

My stay was for 2 days of business and it was very enjoyable. The room was large and comfortable, the food was very good, and the service and attention from all the staff was excellent. I will stay there again in Feb - it will be good to compare

  • Stayed: December 2013, traveled on business
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Review collected in partnership with DoubleTree by Hilton
Thank Jan W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CF-ASPDA, General Manager at DoubleTree by Hilton Hotel Alice Springs, responded to this reviewResponded December 10, 2013

Dear Jan W,

Thanks for taking the time to leave a review. Our number one goal is that our guests are comfortable and well looked after, and I am thrilled to hear that your stay was such an enjoyable one.

We look forward to welcoming you back after the new year!

All the best,

Clinton Farley
General Manager

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Reviewed December 8, 2013

I have stayed in a few different hotels in Alice Springs and have found this the best one. Staff are always friendly and helpful and the bedrooms are always clean and fresh. The Indian restaurant is a little expensive but has fantastic food, large portions and a great atmosphere. Well worth the money I think. It is on the other side of the Todd river so I would recommend a vehicle/ taxi to get into town after dark as there is some less desirable types that frequent the area.

  • Stayed: December 2013, traveled on business
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Review collected in partnership with DoubleTree by Hilton
Thank Patrick O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CF-ASPDA, General Manager at DoubleTree by Hilton Hotel Alice Springs, responded to this reviewResponded December 9, 2013

Dear Patrick O,

Thanks for taking a few moments to leave a review about your stay. I am very happy to hear that your room was comfortable and relaxing and that you found our team to be friendly and helpful. Those are the things we strive for most and I'm glad we hit the mark!

The team and I look forward to welcoming you back if/when your travels bring you back this way.

All the best,

Clinton Farley
General Manager

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Reviewed December 1, 2013

This hotel looks very luxurious - spacious and glossy. The accommodation is in five interconnected blocks, across a huge courtyard with swimming pool and completely separate from the reception and restaurant buildings. Our room was excellent with a nice balcony in the 5th block. There is a very good guest laundry. The swimming pool was very nice but far too slippery. Our feet just slipped out from under us and could easily have caused an accident.

When we arrived, we were told to "go through that door and the accommodation is opposite". There is a lift in block 1 and block 5 but they didn't tell us that, and we went into block 1. We had already carried our very heavy bags across the yard and past the pool, and then we had to trail through to the 5th block to our room. It's a long walk when you have heavy bags. The guy at reception could have told us there was a lift in block 5 close to our room. We also found out afterwards that luggage trolleys were available but that wasn't mentioned either. We are both pensioners and found it difficult. We would have appreciated the heads up.

The restaurants were expensive so we only used it for breakfast, which was OK but not worth what we paid.

All the staff must hate their jobs because not one of them - from receptionist to cleaners ever smiled or said as much as good morning. The most miserable and unhelpful bunch we have ever come across.

The hotel in not too well situated if you don't have a car. It's a long walk in the heat to get into the town.

I would not stay there again.

  • Stayed: November 2013, traveled as a couple
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1  Thank Marilyn C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CF-ASPDA, General Manager at DoubleTree by Hilton Hotel Alice Springs, responded to this reviewResponded December 2, 2013

Dear Marilyn C,

Thank you very much for taking the time to leave a review here on TripAdvisor. I am very sorry to hear that you had some difficulties during your stay. Our number one priority is that our guests feel comfortable and well looked after, and I apologise that we missed that mark on this occasion.

If your travels should bring you back to Alice Springs, we would certainly like an opportunity to welcome you back and make it right.

Yours Sincerely,

Clinton Farley
General Manager

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Reviewed November 27, 2013

The room was great, bed was sooo comfortable we didn't want to leave. Very please there was a bath, don't find that too often these days. Overall, a great experience. Being a local resident and wanting a treat, it was great. Highly recommend. Don't forget to utilise the locals rate.

  • Stayed: November 2013, traveled as a couple
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Review collected in partnership with DoubleTree by Hilton
Thank Vickie C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CF-ASPDA, General Manager at DoubleTree by Hilton Hotel Alice Springs, responded to this reviewResponded November 28, 2013

Dear Vickie C,

Thank you so much for taking the time to leave a review about your stay, and also for your kind words! I am delighted that you found your stay to be luxurious and relaxing. It's great to have our wonderful locals visit us for some well deserved R&R.

The team and I truly look forward to welcoming you back in the near future.

Warm Regards,

Clinton Farley
General Manager

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Reviewed November 26, 2013

In desperate need of revamp, its like stepping back in time, but what can you expect for Alice Springs anyway. There is definately an opportunity for someone to provide a quality place in this town. Can do without a warm cookie at checkin give me a cold beer instead please its hot outside

  • Stayed: November 2013, traveled on business
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Review collected in partnership with DoubleTree by Hilton
Thank Paul M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CF-ASPDA, General Manager at DoubleTree by Hilton Hotel Alice Springs, responded to this reviewResponded November 27, 2013

Dear Paul M,

Thanks for taking the time to leave a review about your stay. We have some upgrades and refurbishments already in the works, with more planned for the future. Most notably our pool bar recently reopened to the community.

I do hope that you will check back in with us from time to time to see what new things we have on offer.

Yours Sincerely,

Clinton Farley
General Manager

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Reviewed November 23, 2013

The hotel looks a little tired, and could do with more than just a physical uplift. The staff did try hard, but simple things like the promised cookie, hard to find pool towels and breakfast time overun by tourist bus guests did not endure us to this hotel

  • Stayed: November 2013, traveled as a couple
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Review collected in partnership with DoubleTree by Hilton
Thank Diane N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CF-ASPDA, General Manager at DoubleTree by Hilton Hotel Alice Springs, responded to this reviewResponded November 25, 2013

Dear Diane N,

Thanks for leaving a review about your stay. The DoubleTree cookie is a signature here at the hotel and I am very disappointed to hear that you did not receive one. You are right, the small and simple things are often what makes a guest's stay a great one. I hope very much that we will have the opportunity to welcome you back to the hotel and make it right.

Yours Sincerely,

Clinton Farley
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about DoubleTree by Hilton Hotel Alice Springs

Address: 82 Barrett Drive, Alice Springs, Northern Territory 0870, Australia
Phone Number:
Location: Australia > Northern Territory > Red Centre > Alice Springs
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 13 Hotels in Alice Springs
Price Range: $84 - $121 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — DoubleTree by Hilton Hotel Alice Springs 4*
Number of rooms: 235
Official Description (provided by the hotel):
Experience eco-friendly luxury and enjoy stunning views of the majestic MacDonnell Mountain Ranges when you stay at the DoubleTree by Hilton Hotel Alice Springs. Conveniently located just off of Stuart Highway, the hotel is only 15 minutes' drive from Alice Springs Airport and within walking distance of downtown. Enjoy easy access to many businesses, government offices and attractions such as Simpsons Gap, Desert Park and Anzac Hill. Ideal for both corporate and leisure guests, this Alice Springs hotel offers fantastic business and recreational facilities and friendly service from our dedicated staff. We will even welcome you with a signature, warm DoubleTree chocolate chip cookie when you check in. All of our spacious guest rooms and suites offer mountain views, generous work surfaces, luxurious bedding and high-speed internet access. Work out in the 24-hour fitness centre, improve your serve on one of two tennis courts, swim in the heated outdoor pool overlooking the lush garden landscape or play a round on the 18-hole golf course located just next door. Unwind in our inviting Deck Eatery and Bar, enjoy lunch in our casual, bistro-style restaurant, Springs, or savour the highest quality, fine-dining experience in the area in Hanuman. Hold an event at this Alice Springs hotel with 700 sq. meters of meeting space, including a divisible grand ballroom, the latest A/V equipment and a business centre. ... more   less 
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