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“Dissapointing”

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DoubleTree by Hilton Hotel Alice Springs
Ranked #4 of 13 Hotels in Alice Springs
GreenLeadersGold level
Hobart
Level Contributor
17 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
“Dissapointing”
3 of 5 bubbles Reviewed November 14, 2013

After a long drive from Tennant Creek I was very dissapointed that there was nowhere for me to park (I was towing). This after a number of phone calls earlier in the week telling me that parking is not a problem. That may well be true if you drive a small vehicle. I arrived at 1.00 to be told my room was not ready so I requested a call once I was able to collect the keys - this did not happen. My room was very comfortable and clean and a good size, sleep quality was good until the guests in the room above arrived home - I could still tell you what they had for dinner and I do not like hearing other persons toilets flush. Beware, I had a 200 m long walk to get to my room. The restaurant (Hanumans) was booked out and the bar does not serve any tap beer at all, it is fortunate that the casino is a short stroll away.

Room Tip: Request a top floor room.
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  • Stayed October 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank BradkHobart
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CF-ASPDA, General Manager at DoubleTree by Hilton Hotel Alice Springs, responded to this review, November 14, 2013
Dear BradkHobart,

Thank you for taking a few moments to leave a review about your stay. We do have ample parking here at the hotel; however, I agree that parking a vehicle with a trailer attached would have been difficult as there are dividers between the parking rows. I apologise that you felt misinformed about the specifications of the carparks. We will certainly make a note to be more specific about this with future queries.

I am sorry that your overall stay was dampered by these difficulties that you experienced. I do hope you will consider giving us an opportunity to welcome you back if your travels should bring you through this way again.

Yours Sincerely,

Clinton Farley,
General Manager
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1,379 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (204)
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English first
Alice Springs, Australia
Level Contributor
6 reviews
3 hotel reviews
4 of 5 bubbles Reviewed November 13, 2013

Hanuman's in an awesome restaurant. The room was lovely, the pool fantastic... unfortunately they've taken away the phone from the pool area to order food and drinks. Be careful of the bed & breakfast rate, it only includes 2 adults, even if 4 of you stay there.

  • Stayed November 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Georgina D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CF-ASPDA, General Manager at DoubleTree by Hilton Hotel Alice Springs, responded to this review, November 14, 2013
Georgina D,

Thanks for taking a few moments to leave a review about your stay. I am happy that overall your stay was a comfortable and pleasant one. I am sorry to read that you had some difficulties with breakfast rates. I do hope we can make that right for you and welcome you back sometime soon.

Warm Regards,

Clinton Farley
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Braidwood, Australia
Level Contributor
34 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 bubbles Reviewed November 12, 2013

The warm cookie on arrival is the first sign that things are starting to change at this old property. The bar has been updated too - with a cool new menu and great service. The restaurant - Hanuman - is the best in Alice.

Slowly the changes appear to happening throughout the rest of the hotel too. A fresh lick of paint, a change in some of the furnishings. It's a work in progress.

But we are in the middle of the Australian desert and the beds are comfortable, the pool is refreshing and the peacock is spectacular.

  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SybariteCK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CF-ASPDA, General Manager at DoubleTree by Hilton Hotel Alice Springs, responded to this review, November 13, 2013
Dear SybariteCK,

Thanks for taking some time to leave a review. I really appreciate your comments about our changes and I am so happy to hear that our guests are starting to see the results of our team's hard work! We are excited about all the changes happening as well as the ones planned for the future.

Beyond that, it is our guests' comfort and happiness that we are most concerned with and I am delighted to hear that you enjoyed your stay. We look forward to welcoming you back in the future.

Warm Regards,

Clinton Farley
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
shepparton
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed November 12, 2013

stayed at double tree for 2 nights while on a bike trip through the outback to find a great hotel with very friendly and professional staff...Hanumens i can safely say is one of the best restaurants i have ever been to with great food great service and reasonable prices, the bar was a nice place to unwind in with a great layout...room was large with a balcony, location was a bonus in a quiet area...only con i found was those little uht milk satchets in the fridge (realy hate those things)...seriously i know its hard to keep fresh milk available but being a hilton hotel you would think they could provide fresh milk

overall i enjoyed my experience there so much have already decided to go there again for a longer stay ...would highly recomend double tree to anyone visiting Alice Springs

  • Stayed October 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank antman540
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CF-ASPDA, General Manager at DoubleTree by Hilton Hotel Alice Springs, responded to this review, November 12, 2013
Dear Antman540,

Thanks very much for taking some time to leave a review about your stay, and for your kind words. I am so glad you had a comfortable stay and that you were able to take advantage of the amenities.

We are thrilled to welcome you back for your next stay!

Warm Regards,

Clinton Farley
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Darwin, Australia
1 review
4 of 5 bubbles Reviewed November 10, 2013

Good place to stay - excellent view of ranges particularly at sunset! The rabbits hopping around add to the ambiance! As for the Hanuman - must be amongst the best restaurants in the NT - delicious cuisine and young staff are very impressive - friendly and efficient.

  • Stayed November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Margaret H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CF-ASPDA, General Manager at DoubleTree by Hilton Hotel Alice Springs, responded to this review, November 12, 2013
Dear Margaret H,

I appreciate you taking a few moments to leave a review. I am glad that you enjoyed the location and the view. We agree that Hanuman's is a fine restaurant and I am happy that you had a good experience there.

I hope we have the opportunity to welcome you back if your travels bring you back this way again in the future.

Yours Sincerely,

Clinton Farley
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 bubbles Reviewed November 9, 2013

Pros: clean rooms, good value for money, comfortable bed and furnishings Cons: long walk to room, no assistance with luggage. Would stay there again though, nice place. Had an in room light dinner. Food was nice and delivered quickly and was on par for pricing.

  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Phillip H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CF-ASPDA, General Manager at DoubleTree by Hilton Hotel Alice Springs, responded to this review, November 10, 2013
Dear Phillip H,

Thanks for taking a few minutes to write a review about your stay. I am very happy to hear that your stay was comfortable, the food was good, and you found it to be a good value. I'm sorry to hear that you had difficulites with getting your bags to your room. The hotel certainly is spread out across a large footprint. We do not have a positioned porter in the hotel, but our front desk team are happy to help with bags upon request. I do hope that we have the opportunity to welcome you back in the near future.

Warm Regards,

Clinton Farley
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
2 reviews
5 of 5 bubbles Reviewed November 7, 2013

Really lovely hotel. Staff extremely helpful & friendly. Great food in restaurants, especially the Thai Hanaman. Quiet location. Good size room overlooking the mountains & gold course. Bathroom nice & clean. Would definitely return.

  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Gayle D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CF-ASPDA, General Manager at DoubleTree by Hilton Hotel Alice Springs, responded to this review, November 10, 2013
Dear Gayle D,

Thanks for leaving a review about your stay, and for your kind words! I am delighted that your stay was a good one and that you found everything from the service to the food to be top notch! We look forward to welcoming you back if your travels bring you back this way.

Yours Sincerely,

Clinton Farley
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about DoubleTree by Hilton Hotel Alice Springs

Property: DoubleTree by Hilton Hotel Alice Springs
Address: Crowne Plaza 82 Barrett Dr, Alice Springs, Northern Territory 0870, Australia
Phone Number:
Location: Australia > Northern Territory > Red Centre > Alice Springs
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 13 Hotels in Alice Springs
Price Range (Based on Average Rates): $
Hotel Class:4 star — DoubleTree by Hilton Hotel Alice Springs 4*
Number of rooms: 235
Official Description (provided by the hotel):
Experience eco-friendly luxury and enjoy stunning views of the majestic MacDonnell Mountain Ranges when you stay at the DoubleTree by Hilton Hotel Alice Springs. Conveniently located just off of Stuart Highway, the hotel is only 15 minutes' drive from Alice Springs Airport and within walking distance of downtown. Enjoy easy access to many businesses, government offices and attractions such as Simpsons Gap, Desert Park and Anzac Hill. Ideal for both corporate and leisure guests, this Alice Springs hotel offers fantastic business and recreational facilities and friendly service from our dedicated staff. We will even welcome you with a signature, warm DoubleTree chocolate chip cookie when you check in. All of our spacious guest rooms and suites offer mountain views, generous work surfaces, luxurious bedding and high-speed internet access. Work out in the 24-hour fitness centre, improve your serve on one of two tennis courts, swim in the heated outdoor pool overlooking the lush garden landscape or play a round on the 18-hole golf course located just next door. Unwind in our inviting Deck Eatery and Bar, enjoy lunch in our casual, bistro-style restaurant, Springs, or savour the highest quality, fine-dining experience in the area in Hanuman. Hold an event at this Alice Springs hotel with 700 sq. meters of meeting space, including a divisible grand ballroom, the latest A/V equipment and a business centre. ... more   less 
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