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“great place to stay”

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DoubleTree by Hilton Hotel Alice Springs
Ranked #4 of 13 Hotels in Alice Springs
GreenLeadersGold level
Reviewed November 12, 2013

stayed at double tree for 2 nights while on a bike trip through the outback to find a great hotel with very friendly and professional staff...Hanumens i can safely say is one of the best restaurants i have ever been to with great food great service and reasonable prices, the bar was a nice place to unwind in with a great layout...room was large with a balcony, location was a bonus in a quiet area...only con i found was those little uht milk satchets in the fridge (realy hate those things)...seriously i know its hard to keep fresh milk available but being a hilton hotel you would think they could provide fresh milk

overall i enjoyed my experience there so much have already decided to go there again for a longer stay ...would highly recomend double tree to anyone visiting Alice Springs

  • Stayed: October 2013, traveled solo
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Thank antman540
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CF-ASPDA, General Manager at DoubleTree by Hilton Hotel Alice Springs, responded to this reviewResponded November 12, 2013

Dear Antman540,

Thanks very much for taking some time to leave a review about your stay, and for your kind words. I am so glad you had a comfortable stay and that you were able to take advantage of the amenities.

We are thrilled to welcome you back for your next stay!

Warm Regards,

Clinton Farley
General Manager

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1,277 - 1,283 of 1,574 reviews

Reviewed November 10, 2013

Good place to stay - excellent view of ranges particularly at sunset! The rabbits hopping around add to the ambiance! As for the Hanuman - must be amongst the best restaurants in the NT - delicious cuisine and young staff are very impressive - friendly and efficient.

  • Stayed: November 2013, traveled on business
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Review collected in partnership with DoubleTree by Hilton
Thank Margaret H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CF-ASPDA, General Manager at DoubleTree by Hilton Hotel Alice Springs, responded to this reviewResponded November 12, 2013

Dear Margaret H,

I appreciate you taking a few moments to leave a review. I am glad that you enjoyed the location and the view. We agree that Hanuman's is a fine restaurant and I am happy that you had a good experience there.

I hope we have the opportunity to welcome you back if your travels bring you back this way again in the future.

Yours Sincerely,

Clinton Farley
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 9, 2013

Pros: clean rooms, good value for money, comfortable bed and furnishings Cons: long walk to room, no assistance with luggage. Would stay there again though, nice place. Had an in room light dinner. Food was nice and delivered quickly and was on par for pricing.

  • Stayed: November 2013, traveled as a couple
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Review collected in partnership with DoubleTree by Hilton
Thank Phillip H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CF-ASPDA, General Manager at DoubleTree by Hilton Hotel Alice Springs, responded to this reviewResponded November 10, 2013

Dear Phillip H,

Thanks for taking a few minutes to write a review about your stay. I am very happy to hear that your stay was comfortable, the food was good, and you found it to be a good value. I'm sorry to hear that you had difficulites with getting your bags to your room. The hotel certainly is spread out across a large footprint. We do not have a positioned porter in the hotel, but our front desk team are happy to help with bags upon request. I do hope that we have the opportunity to welcome you back in the near future.

Warm Regards,

Clinton Farley
General Manager

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Reviewed November 7, 2013

Really lovely hotel. Staff extremely helpful & friendly. Great food in restaurants, especially the Thai Hanaman. Quiet location. Good size room overlooking the mountains & gold course. Bathroom nice & clean. Would definitely return.

  • Stayed: November 2013, traveled as a couple
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Review collected in partnership with DoubleTree by Hilton
Thank Gayle D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CF-ASPDA, General Manager at DoubleTree by Hilton Hotel Alice Springs, responded to this reviewResponded November 10, 2013

Dear Gayle D,

Thanks for leaving a review about your stay, and for your kind words! I am delighted that your stay was a good one and that you found everything from the service to the food to be top notch! We look forward to welcoming you back if your travels bring you back this way.

Yours Sincerely,

Clinton Farley
General Manager

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Reviewed November 5, 2013

If you are coming to Alice for leisure - or as a hub for your trip to Ayers Rock, this is not the hotel you want to book. It's located far from the town centre. Do not expect to have your room until after 15.00 hrs., which is the official release time. We arrived at 09.00 on a morning flight and would have appreciated having access to a room at lunch time. The lobby was empty, the car park was empty and the restaurant was empty. But availability was declared at 15.00 hrs. A call at midday to hear about the possibility to access the room earlier did not change the policy. So, no swimming pool, no room, in fact no hospitality. There is no free internet and not breakfast included in room rates. So if you look for proximity to the town centre, good service, help and friendliness - look elsewhere. You do not want to stay at the Double Tree by Hilton (ha, ha...) in Alice Springs. Sad but true.

Room Tip: Looking for help, friendliness and service - and a hotel closer to down town. Look elsewhere.
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  • Stayed: November 2013, traveled as a couple
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Thank 360degreetraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CF-ASPDA, General Manager at DoubleTree by Hilton Hotel Alice Springs, responded to this reviewResponded November 7, 2013

Dear 360degreetraveller,

Thanks for taking some time to leave a review. I am very sorry you were not able to receive an early check-in. We do try hard to accommodate guests who arrive early whenever we can. However due to large conferences or groups arriving or departing on any given day, we are sometimes not able to fill those early check-in requests. It can occasionally seem as though the hotel is nearly empty even when we are at high capacity, due to the many day activities in the region.

Still, I am sorry that this put a damper on your stay. We want our guests to receive a warm welcome and have a comfortable stay. I do hope you will give us the opportunity to welcome you back where we are able to extend to you the high level of service we strive to offer all of our guests.

Yours Sincerely,

Clinton Farley
General Manager

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Reviewed November 4, 2013

This hotel had fantastic service, the staff were great. The pool area is a bit tired and need in of a major renovation. The restaurant is absolutely fantastic, overall an enjoyable experience. The beds were great to sleep in, I felt very rested.

  • Stayed: October 2013, traveled on business
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Review collected in partnership with DoubleTree by Hilton
Thank Sherree M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CF-ASPDA, General Manager at DoubleTree by Hilton Hotel Alice Springs, responded to this reviewResponded November 6, 2013

Dear Sherree M,

Thank you for taking a few moments to leave a review about your stay. I am delighted that you found the team and service to be outstanding, and that you were comfortable during your stay! We currently have some upgrades and refurbishments going on in our pool area, most notably our pool bar that we expect to be open very soon. I do hope you will have a chance to visit us again and see what new things we have on offer.

Warm Regards,

Clinton Farley
General Manager

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Reviewed November 2, 2013

I stayed here when the hotel was still Crowne Plaza. I found the entrance and lobby very nice and was happy there were 2 restaurants within the hotel. The courtyard and pool are lovely and inviting but I didn't like the look of the rooms in separate buildings, but no big deal, the rooms are very nice and clean, plenty of amenities. I used the pool (there is a nice resident peacock which is kinda cool) and pool chairs and the spa one night. I noticed the spa felt kind of cool, not very hot. Staff were helpful and assisted me with the bike hire, which was a little expensive, but what can you expect from Australia. On that note, if you dont have a car and dont want to bike, I would pick a hotel closer to town as it's a looooong walk and not safe to walk around Alice Springs after dark. All in all, a very nice hotel and I would definitely recommend and stay again.

  • Stayed: March 2013, traveled solo
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1  Thank ebech
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CF-ASPDA, General Manager at DoubleTree by Hilton Hotel Alice Springs, responded to this reviewResponded November 4, 2013

Dear Ebech,

Thanks for your review! I am very happy that you felt comfortable and well looked after during your stay. It seems like you really had a chance to make the most of your stay, not only with us but in Alice and the region as well. We will be very happy to welcome you back if your travels bring you back this way in the future.

Best Regards,

Clinton Farley
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about DoubleTree by Hilton Hotel Alice Springs

Address: 82 Barrett Drive, Alice Springs, Northern Territory 0870, Australia
Phone Number:
Location: Australia > Northern Territory > Red Centre > Alice Springs
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 13 Hotels in Alice Springs
Price Range: $85 - $152 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — DoubleTree by Hilton Hotel Alice Springs 4*
Number of rooms: 235
Official Description (provided by the hotel):
Experience eco-friendly luxury and enjoy stunning views of the majestic MacDonnell Mountain Ranges when you stay at the DoubleTree by Hilton Hotel Alice Springs. Conveniently located just off of Stuart Highway, the hotel is only 15 minutes' drive from Alice Springs Airport and within walking distance of downtown. Enjoy easy access to many businesses, government offices and attractions such as Simpsons Gap, Desert Park and Anzac Hill. Ideal for both corporate and leisure guests, this Alice Springs hotel offers fantastic business and recreational facilities and friendly service from our dedicated staff. We will even welcome you with a signature, warm DoubleTree chocolate chip cookie when you check in. All of our spacious guest rooms and suites offer mountain views, generous work surfaces, luxurious bedding and high-speed internet access. Work out in the 24-hour fitness centre, improve your serve on one of two tennis courts, swim in the heated outdoor pool overlooking the lush garden landscape or play a round on the 18-hole golf course located just next door. Unwind in our inviting Deck Eatery and Bar, enjoy lunch in our casual, bistro-style restaurant, Springs, or savour the highest quality, fine-dining experience in the area in Hanuman. Hold an event at this Alice Springs hotel with 700 sq. meters of meeting space, including a divisible grand ballroom, the latest A/V equipment and a business centre. ... more   less 
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