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“An OK Experience”

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DoubleTree by Hilton Hotel Alice Springs
Ranked #4 of 13 Hotels in Alice Springs
GreenLeadersGold level
Perth, Australia
Level Contributor
34 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“An OK Experience”
4 of 5 bubbles Reviewed August 10, 2013

A comfortable hotel with "country style" hospitality. Rooms are comfortable and the restaurants were excellent. The TV failed and I need to change rooms, which was a lower level. No compensation was given. The pillows were a little too firm for my liking. Having said all that I would stay there again.

  • Stayed August 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank PhilOfPerth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CF-ASPDA, General Manager at DoubleTree by Hilton Hotel Alice Springs, responded to this review, August 11, 2013
Dear PhilOfPerth,

Thank you for taking the time to share feedback from your recent stay on TripAdvisor. It is pleasing to read that you enjoyed you time with us, in particular our guest rooms and restaurants. I am pleased to advise that we will be launching a new menu in the Deck Eatery & Bar later this month, introducing a new concept of dining to Alice Springs.

I am sorry to hear that you experienced difficulties with your television and firmness of pillows. We are pleased to offer a few pillow comfort options upon request so please do not hesitate in asking on your future visits.

On your next visit please do make yourself known to myself as I would love to ensure your next stay with us is a great one.

Best regards,

Clinton Farley
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,376 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (204)
Date | Rating
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English first
Venus Bay, Australia
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed August 9, 2013

we recommend this hotel to anyone. Its a pity that we had to leave as we could have stayed a few more days. The rooms were comfortable and clean and well maintained and the staff were friendly and helpfull

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
1 Thank Norman R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CF-ASPDA, General Manager at DoubleTree by Hilton Hotel Alice Springs, responded to this review, August 11, 2013
Dear Norman R,

Many thanks for sharing your recent experience on TripAdvisor. It is wonderful to read that you enjoyed your time with us, in particular the service offered by the team. We do strive to offer the best of the best service in the region and it is always pleasing to hear when we have made a guests stay in Alice Springs!

We shall look forward to welcoming you back to the hotel again in the future.

Kind regards,

Clinton Farley
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth, Australia
1 review
4 of 5 bubbles Reviewed August 7, 2013

Good hotel with great views of the Macdonald ranges clean rooms located far enough away from the main town centre to be quiet but not too far to walk close to the airport with good access to transport and other facilities

  • Stayed August 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Hal P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CF-ASPDA, General Manager at DoubleTree by Hilton Hotel Alice Springs, responded to this review, August 11, 2013
Dear Hal P,

Many thanks for taking a few moments to post on TripAdvisor, it is wonderful to read that you enjoyed your time with us and we shall look forward to welcoming you back again in the future.

Kind regards,

Clinton Farley
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth
Level Contributor
81 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
3 of 5 bubbles Reviewed August 3, 2013 via mobile

Cookie on arrival was a nice start and the reception staff were very good, however it went downhill from there... Dirty jeans and underwear in my wardrobe, no shops within walking distance and then room service that was pretty cold by the time it arrived. The room was comfortable enough and a decent size, however getting in and out of common areas was difficult- especially with your hands full as the door mechanisms were impossible! Food at the hotel was overpriced and the service was average to be kind! I won't be staying again and I won't be recommending.

Stayed July 2013, traveled on business
Helpful?
Thank Family4Perth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CF-ASPDA, General Manager at DoubleTree by Hilton Hotel Alice Springs, responded to this review, August 4, 2013
Dear Family4Perth,

I appreciate you taking the time to post on TripAdvisor and am sorry to read that we fell short of your expectations on this visit.

As you have noted, the hotel is located a short distance from the town centre, 15-minute walk or a 3-minute taxi ride. The hotel offers a jewellery/gift shop along with our Meeting Place, Indigenous art gallery.

I do sincerely apologise that you found prior clothing in your wardrobe upon arrival. Please be assured that I have taken this feedback extremely seriously. It is certainly not an example of the usual very high cleanliness standards we are rated so well for.

With regards to the door mechanics you have mentioned leading to our pool area, these are safety doors as required by law to keep unaccompanied children out of the pool area and a potential hazard. I do apologise that this safety measure caused and inconvenience to you.

Thank you again for posting and I do hope that you will allow us an opportunity to welcome you back to the hotel at some stage in the future. Please feel free to contact myself directly at the hotel on your next stay as it would be my pleasure to personally meet you and ensure your stay is a good one.

Sincerely,

Clinton Farley
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Paris, France
Level Contributor
299 reviews
83 hotel reviews
common_n_hotel_reviews_1bd8 152 helpful votes
4 of 5 bubbles Reviewed August 2, 2013

This is a beautiful hotel, when we arrived we were greeted with a friendly smile and a warm cookie ( yes, a welcome cookie!). Front desk service is very friendly and helpful.
The rooms are very large clean and spacious, we had a balcony as well which was nice.
Beds are comfortable and the doona and pillows make for a cozy sleep. Bathroom is a great size with lovely toiletries.
Tea, coffee, hair dyer in room.
This hotel is a little out of town, maybe 2ks and I'm not sure if they run a shuttle in or not, so if you have trouble getting around it might be worthwhile asking.
There is a run/walk track across the road too. Buffet breakfast is fantasic, well worth it.
The only thing we did not enjoy was the Hanumann restaurant. We have eaten at the Darwin chain many times and were excited to try this one but were quite disappointed. The menu is the same but the meals are a lot smaller with a lot more sauce and less of the actual food. We were also handed our bill directly( and I mean directly) after we finished our meal. Our plates were still on the table along with our full wine glasses. I believe the casino next door does better bigger and cheaper meals, so we will be going there next time.
Apart from that the hotel is fantastic, we will definetley be going back to stay.
Nice big gym out door pool too.

Room Tip: Try to get a room with a balcony, it's lovely for that afternoon chill out with a beer and snack...
See more room tips
  • Stayed August 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ducati748af
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CF-ASPDA, General Manager at DoubleTree by Hilton Hotel Alice Springs, responded to this review, August 4, 2013
Dear Bertie748,

Thank you for choosing to stay at DoubleTree by Hilton Alice Springs, it is wonderful to read that you enjoyed your stay with us in particular our warm welcome and front desk service.

I appreciate your feedback regarding Hanuman restaurant which is located within the hotel. I see that you have also placed feedback on their TripAdvisor Page. Hanumans offer a Thai/Indian inspired menu and have won several awards for their service and food offering. Currently ranked #1 on TripAdvisor, I am sure that your feedback will be greatly appreciated and acted upon.

As an alternative to Hanumans the hotel offers our Deck Eatery & Bar just off the lobby, a full menu of Australian and international flavours are offered as an A La Carte option. Our $15 lunch special recently launched and has also proven very popular with locals and guests alike.

Thank you again for sharing. We will look forward to your next stay at DoubleTree by Hilton Alice Springs.

Kind regards,

Clinton Farley
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Willowra, Australia
Level Contributor
3 reviews
3 hotel reviews
4 of 5 bubbles Reviewed August 2, 2013

It may of had a name change but it is still the best place to stay in Alice Springs. The prices of meals are too high but plenty of dining places in town. The quietness of the location is brilliant and waking to the mountain sight so relaxing. Love the Lyrebird that keeps watch over the pool area. Staff are so helpful and nothing is every a problem, even helped keep over shopping frozen before driving 400kms home. Never stay anywhere else.

  • Stayed July 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Heather C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CF-ASPDA, General Manager at DoubleTree by Hilton Hotel Alice Springs, responded to this review, August 4, 2013
Dear Heather C,

Thank you for taking the time to post on TripAdvisor. It is wonderful to read that you enjoyed your time with us in particular our mountain views and nature surrounding the hotel – the call of bird song in the morning in simply beautiful!

Thank you again for sharing, we shall look forward to welcoming you back to the hotel on your next visit to Alice Springs.

Kind regards,

Clinton Farley
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Alice Springs
2 reviews
5 of 5 bubbles Reviewed July 31, 2013

Fantastic place to have a relaxing weekend break. The room was beautiful, the staff friendly and exceptional in their service. We decided to have the full breakfast and enjoyed all of the choices that were available to us. Being ablre to make fresh juice to your own special recipe is always a bonus! The gym facilities were in good order and had it been a little warmer we would have been tempted to have aswim in the pool with was crystal clear and very inviting.Thanks for a making our weeknd break such a special and relaxing time.

  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank CaB0359
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CF-ASPDA, General Manager at DoubleTree by Hilton Hotel Alice Springs, responded to this review, August 3, 2013
Dear CaB0359,

I appreciate you taking the time to post on TripAdvisor and thank you for choosing to stay with us at DoubleTree by Hilton Alice Springs. It is always thoroughly pleasing to know that we have met guest expectations.

It is pleasing to hear that the team treated you to the exceptional outback service level we pride ourselves on offering and I am glad to hear you enjoyed using our interactive juice station while creating your own vitamin rich fresh fruit and vege juice.

I do hope that we will see you again at the hotel in the near future and I shall look forward to meeting you personally on a future stay.

Kind regards,

Clinton Farley
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about DoubleTree by Hilton Hotel Alice Springs

Property: DoubleTree by Hilton Hotel Alice Springs
Address: Crowne Plaza 82 Barrett Dr, Alice Springs, Northern Territory 0870, Australia
Phone Number:
Location: Australia > Northern Territory > Red Centre > Alice Springs
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 13 Hotels in Alice Springs
Price Range (Based on Average Rates): $
Hotel Class:4 star — DoubleTree by Hilton Hotel Alice Springs 4*
Number of rooms: 235
Official Description (provided by the hotel):
Experience eco-friendly luxury and enjoy stunning views of the majestic MacDonnell Mountain Ranges when you stay at the DoubleTree by Hilton Hotel Alice Springs. Conveniently located just off of Stuart Highway, the hotel is only 15 minutes' drive from Alice Springs Airport and within walking distance of downtown. Enjoy easy access to many businesses, government offices and attractions such as Simpsons Gap, Desert Park and Anzac Hill. Ideal for both corporate and leisure guests, this Alice Springs hotel offers fantastic business and recreational facilities and friendly service from our dedicated staff. We will even welcome you with a signature, warm DoubleTree chocolate chip cookie when you check in. All of our spacious guest rooms and suites offer mountain views, generous work surfaces, luxurious bedding and high-speed internet access. Work out in the 24-hour fitness centre, improve your serve on one of two tennis courts, swim in the heated outdoor pool overlooking the lush garden landscape or play a round on the 18-hole golf course located just next door. Unwind in our inviting Deck Eatery and Bar, enjoy lunch in our casual, bistro-style restaurant, Springs, or savour the highest quality, fine-dining experience in the area in Hanuman. Hold an event at this Alice Springs hotel with 700 sq. meters of meeting space, including a divisible grand ballroom, the latest A/V equipment and a business centre. ... more   less 
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