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“Overall this place is great, but with a few niggles”

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Crowne Plaza Alice Springs Lasseters
Ranked #2 of 13 Hotels in Alice Springs
Certificate of Excellence
Perth, Australia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Overall this place is great, but with a few niggles”
Reviewed August 9, 2011

The rooms are large and generally well furnished, clean and tidy. The hotel is in a beautiful setting and mostly well looked after, clean and fresh. Room and restaurant service is very good with some excellent, very friendly staff, but also some very impersonal staff.
Generally the restaurant food (Juicy Rump) is quite quick and reasonable, but could do with updating the menu more regularly
They should pay a bit more attention to the hotel toilet facilities, like soap dispensers with soap, hand dryers that dry and the general appearance of these facilities.
Free bike hire is great, as is free wireless internet, but this could do with being more widespread around the hotel.
I hate the room service trolleys in the middle of the night. They are very noisy especially on the rough grouted tiled floors of block one and three.

Room Tip: Block 1 is generally noisier, because it's nearer the main carpark. So all the latenighters go b...
See more room tips
  • Stayed July 2011, traveled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank Paul J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LassetersHotel, Front Office Manager at Crowne Plaza Alice Springs Lasseters, responded to this review, August 13, 2011
Thank you for your feedback,
In light of your comments we are looking into new options for hand dryers and room service trolleys. As we are undergoing developments your feedback is appreciated.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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991 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (297)
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English first
Yulara, Australia
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed August 6, 2011

Booked a Junior Suite for 4 nights at $215 P/N room was nice - however just general things like housekeeping - aske them to replace towels and remake bed - they replaced towels, but didn't make bed, replace shampoo bottles or toilet paper - had to ring up reception for this. Housekeeping also wasn't done until 1230 1pm which is a little late as far as I'm concerned - simple things such as Garbage Bins around resort and Car Parks cannot be found - how are we meant to put rubbish away.

Breakfast was included in the room price - but would never pay $20ea for it as it is very basic and doesn't even include simple things like pancakes etc - Dinner - Seafood buffet a rip off - it's just a basic buffet roast etc - with some prawns and oysters and they call it there famous seafood buffet - I don't think so

  • Stayed August 2011, traveled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank ecjohnston
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LassetersHotel, Front Office Manager at Crowne Plaza Alice Springs Lasseters, responded to this review, August 9, 2011
Thank you for your feedback. We will take these comments on board and investigate the housekeeping aspect further and review if necessary. We are currently revising our breakfast selections and look forward to a offering a wider range in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Longreach, Australia
Level Contributor
122 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 88 helpful votes
Reviewed June 25, 2011

We must have picked the wring time to check-in, three staff, but only one computer working and staff started to show levels of stress.

Our room was of high standard, spotless and well appointed. Air conditioning was a bit loud, but kept us warm at night.

A number of in house areas to eat was good, as were more then a short walk for the main street.

Would stay again, maybe for a week or more.

  • Stayed June 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Eric P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LassetersHotel, Front Office Manager at Crowne Plaza Alice Springs Lasseters, responded to this review, June 30, 2011
We appreciate your time in providing us this feedback and apologies for the unpleasant check-in process, this issue will be addressed with the reception team. We look forward to welcoming you back soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Darwin, Australia
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed June 22, 2011

My room is cold (it's close 2 freezing outside). Tried to order room service but keep getting a restaurant phone message saying leave name number. Have phoned four times and left my room number and nobody has called back.

  • Stayed June 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ozziecrobar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LassetersHotel, Front Office Manager at Crowne Plaza Alice Springs Lasseters, responded to this review, June 27, 2011
Thank you for taking the time to provide your feedback. Following your comments we have reviewed our internal message handling procedures within the restaurant ensuring messages are responded to in a timely manner. We do apologise that you were unable to place a room service order during your recent stay and that the heating in your room was not up to our correct standard – this will be looked at also.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Newcastle, Australia
Level Contributor
176 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 97 helpful votes
Reviewed June 21, 2011

I could not fault Lasseter's in any way. Reception staff were genuinely friendly. Rooms were large and spotlessly clean. Restaurant was large, comfortable and well staffed and the food was excellent. The personal service from the restaurant manager far surpassed anything I could possibly expect. Truly a perfect stay.

  • Stayed August 2010, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Malcolm K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LassetersHotel, Front Office Manager at Crowne Plaza Alice Springs Lasseters, responded to this review, June 22, 2011
Thank you for taking time to provide your feedback, we hope to see you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
43 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed June 19, 2011

We stayed here for 2 nights.It is a great choice to stay in Alice.The price was so cheap and it included breakfast.The view from the beer garden was amazing.I would really recommend staying here.I would also suggest you do the motorbike tour on the station.You can book at the front desk.

  • Stayed June 2011, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank activeanne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LassetersHotel, Front Office Manager at Crowne Plaza Alice Springs Lasseters, responded to this review, June 22, 2011
Thank you for taking time to provide your feedback. We look forward to welcoming you back to Lasseters Hotel Casino in the future. If you do decide to stay with us without a rental car, we offer a complimentary shuttle into the CDB 3 times a day. Please enquire at reception
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Stockholm
Level Contributor
27 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed June 16, 2011

It’s interesting to note that much of the criticism from earlier ratings was about the smell of cigarette smoke. Now that tough bans are in place throughout Australia, this issue has simply gone up in smoke. We didn’t smell a single cigarette during our three-day stay. We had stayed at another hotel in town a few days prior, but after our return from Uluru-Kata Tjuta we decided to switch to Lasseters, because the rooms were nicer and the breakfast buffet option was quite plentiful. We took full advantage of the free wireless internet in the lobby area. It was also very convenient to have a laundry room right around the corner. A load of wash was $2, but the dryers were free. We had a rental car, so getting into town and back was easy for us, but this should probably be taken into consideration if you have to rely on other transportation. Overall, Lasseters was clearly one of the better hotels in Alice Springs.

  • Stayed June 2011, traveled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
3 Thank Vandringslust
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Alice Springs Lasseters

Property: Crowne Plaza Alice Springs Lasseters
Address: 93 Barrett Dr, Alice Springs, Northern Territory 0870, Australia
Phone Number:
Location: Australia > Northern Territory > Red Centre > Alice Springs
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Luxury Hotel in Alice Springs
#4 Business Hotel in Alice Springs
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Crowne Plaza Alice Springs Lasseters 4.5*
Number of rooms: 205
Official Description (provided by the hotel):
Lasseters is the centre of entertainment in Alice Springs with two bars, three restaurants including Juicy Rump bar and grill, Tali featuring contemporary Australian cuisine with a hint of the Outback, and Tempo an exclusive tapas, wine and cocktails bar, as well as an international standard casino, 24-hour health and fitness facility, Lavish beauty salon and day spa, 205 four and a half star hotel rooms and adjoins the Alice Springs Convention Centre. Lasseters enjoys picture-perfect surroundings beneath the stunning MacDonnell Ranges, alongside the banks of the Todd River, and adjoining the Alice Springs Golf Course. ... more   less 
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Also Known As:
Lasseters Hotel Alice Springs

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