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“Great location, clean and comfy”

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Aurora Alice Springs
Ranked #8 of 13 Hotels in Alice Springs
Sydney, Australia
Level Contributor
12 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Great location, clean and comfy”
4 of 5 bubbles Reviewed October 21, 2012

This one night stopover was part of a tour - it was very welcome after days of outback camping. Check in was efficient and staff sorted out a booking mix up with a fellow traveller. Rooms are spacious with large comfortable beds and air con is very effective. Reasonable shower barhroom was clean enough - some grubby corners. The laundry facilities were much appreciated. I didn't eat here so can't comment on the restaurant and i didnt use the pool. Location is excellent just round the corner from the central mall. I recommend it.

  • Stayed October 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kat_C67
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AuroraAliceSprings, General Manager at Aurora Alice Springs, responded to this review, October 25, 2012
"We are glad we made you SMILE"

Thank you for your kind recommendation. The central location of Aurora Alice Springs is certainly a popular feature giving easy access to shopping and restaurants while visiting Alice.

Thank you for choosing Aurora Alice Springs while in Alice.

Kindest regards

Ron Thynne - General Manager
Aurora Alice Springs/Red Ochre Grill restaurant
Alice Springs NT
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891 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (153)
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Hong Kong
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed October 15, 2012

We stayed at a standard room for a night before taking the coach transfer the next day to Ayers Rock in the early morning.The room is quite spacious, clean and decent. We have our room facing the interior courtyard so it was pretty quiet. The hotel's location is a plus as it is located in the town center. Would recommend to anyone who is looking for a short brief stay at Alice Springs.

Room Tip: Room facing the interior
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  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank klws524
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AuroraAliceSprings, General Manager at Aurora Alice Springs, responded to this review, October 17, 2012
"We are glad we made you SMILE"

Thank you for your kind feedback and recommendation, it is most appreciated.

Kindest regards

Ron Thynne - General Manager
Aurora Alice Springs/Red Ochre Grill Restaurant
Alice Springs NT
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Droitwich Spa Worcs
Level Contributor
112 reviews
68 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
4 of 5 bubbles Reviewed October 12, 2012

We stayed for two nights following our tour of Ayers Rock and Kings Canyon. Good location just off the High street. Good restaurant and frinedly and helpful staff. Walking distance for all attractions and many bars and restaurants. Worth a stay if visitig Alice - good value for money. Would recommend

  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank MalViDroitwichWorcs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AuroraAliceSprings, Manager at Aurora Alice Springs, responded to this review, October 14, 2012
Thank you for your review,

Being in the heart of the Todd Mall/Alice Springs does have many advantages and helpful, friendly staff make all the difference. I will pass on your comments to all our staff.

Kind regards
Cliff Grendon
Assistant Manager
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Sussex
Level Contributor
96 reviews
76 hotel reviews
common_n_hotel_reviews_1bd8 104 helpful votes
3 of 5 bubbles Reviewed October 3, 2012

Our room was not ready at 13.30 but we checked in at 14.15 and all was fine (think the receptionist just wanted us to wait till the official check in time?). The room was clean and quite spacious on the 2nd floor with a queen and single bed. The room was quiet and the air con worked well as it was 36c outside. We had a good size fridge and flat screen TV and a kettle and tea and coffee. The bathroom had a half tub and shower. There is limited undercover parking and not enough for all rooms though there is a big car park across the road but I am not sure how secure it will be after dark? There is 1 hour free wifi internet if you ask at reception but it is very slow so you can't do much more than check emails before the hour is up. The buffet breakfast in the red Ochre restaurant was pretty good with tinned fruit and a choice of cereals, hot food and lots of bread for toasting and tea and coffee. Luggage wheeled along the landing woke us early as I guess there was a coach party leaving early morning. There is only one lift so it can become a bit of a bottleneck if a coach party arrives but there are only 3 floors so not a big problem.
Dinner in the Red Ochre is not cheap even with the special deals. Try Uncles tavern on Gregory Street for a reasonable bar meal.

  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank john117
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AuroraAliceSprings, Manager at Aurora Alice Springs, responded to this review, October 8, 2012
Thank you for your review,

We do all we can to check guests into rooms if you arrive before our advertised check-in time of 2pm, it all depends on how busy we were the night before.
Our meal prices in the Red Ochre Grill are on a par with the rest of the main restaurants in Alice Springs and with our specials deals are quite reasonable however we are unable to compete against pub/bistro type meal prices being a restaurant.

Kind regards
Cliff Grendon
Assistant Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
1 review
3 of 5 bubbles Reviewed September 30, 2012

Positives:
Location, In the Mall
Rooms neat and tidy
Red Ochre Restaurant downstairs; great meals

Negatives:
Rooms could be cleaner; some grime around the taps
Lights over one of the beds did not work
We ran out of handwash; dispensers should be checked

Stayed September 2012, traveled with family
Helpful?
Thank Jennifer F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AuroraAliceSprings, Manager at Aurora Alice Springs, responded to this review, October 1, 2012
Thank you for your review,

Our location is one of our best selling points and the Red Ochre Grill is another and as you say serves great meals.

Your comments regarding the dispenser, cleanliness and maintenance issues are duly noted and will be used for staff training purposes.

Kind regards
Cliff Grendon
Assistant Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Northampton, United Kingdom
Level Contributor
141 reviews
71 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
4 of 5 bubbles Reviewed September 28, 2012

Stayed here as part of a tour. Had low expectations after reading other Trip Advisor reviews, but was pleasantly surprised. It is not, and does not pretend to be, a five star hotel. Simple, clean, comfortable, with all the amenities a traveller, trying to cram as much as possible during my time in Australia, could want. One hour complimentary wi-fi was welcome, as it allowed access to e-mail without getting too tangled up with the goings-on back home. I am on hols after all!
Had supper twice in the Red Ochre grill. Excellent on both occasions, helpful chatty staff. I would particularly commend the tapas, dips and free bottle of wine meal. Tapas can leave you hungry. This did not! It was excellent and very tasty. I barely had room for the chocolate tiramisu, which would have been a pity to miss.

Stayed September 2012, traveled as a couple
Helpful?
1 Thank Davmed
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AuroraAliceSprings, Manager at Aurora Alice Springs, responded to this review, September 30, 2012
Thank you for your review.

Your comments are spot on regarding other people's review as you cannot please all the people all the time but I am glad to see that you were pleasantly surprised and we surpassed your expectations and you enjoyed our restaurant the Red Ochre Grill in particular our popular tapas meal & wine deal.

Kind regards
Cliff Grendon
Assistant Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
SA
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed September 23, 2012

Stayed a wonderful 3 nights in a deluxe room on the 3rd floor. Rooms were clean and well presented with a comfy bed and no 'noisy' motel sheets. :) Bathroom was large and in a clean state with a really good shower. Staff were friendly and helpful. Air conditoning worked well during a week of hot weather and was much appreciated. Overall, a pleasing and comfortable stay.

  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank pinecreekSa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AuroraAliceSprings, Manager at Aurora Alice Springs, responded to this review, September 24, 2012
Thank you for your kind review,

I am really glad that you had a great stay with us and everything was to your satisfaction.

We take pride in our SMILEY customer service and it is encouraging to hear that you did receive this from our staff. I will pass on your comments to all.

Kind regards
Cliff Grendon
Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Aurora Alice Springs

Property: Aurora Alice Springs
Address: 11 Leichhardt Tce, Alice Springs, Northern Territory 0870, Australia
Location: Australia > Northern Territory > Red Centre > Alice Springs
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #8 of 13 Hotels in Alice Springs
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Aurora Alice Springs 3.5*
Number of rooms: 109
Official Description (provided by the hotel):
"The Award Winning Aurora Alice Springs" - Voted as THE BEST BASE TO TOUR THE REAL AUSTRALIA IN AUSTRALIA for both business and holiday travellers. Accommodation in the heart of the Todd Mall Alice Springs. This vibrant property is the only accommodation on the Todd Mall - the most centrally located accommodation in Alice Springs, Australia. The Todd Mall is the main shopping, dining and tourist precinct and offers a unique walking experience. Enjoy the Red Ochre Grill Cafe & Restaurant and savour the contemporary and native cuisine that it has to offer. The Red Ochre has one of the finest collections of Central Australian panoramic photography by Ken Duncan for you to admire. Aurora Alice Springs' location places you in a perfect position to explore both the town and surrounding Outback areas such as the spectacular MacDonnell Ranges, Standley Chasm and Simpson's Gap. You will always be welcome at our Alice Springs hotel. ... more   less 
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Also Known As:
Aurora Alice Springs Hotel Alice Springs
Aurora Hotel Alice Springs
Alice Springs Aurora Hotel

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