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“Good location”

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Aurora Alice Springs
Ranked #6 of 13 Hotels in Alice Springs
Reviewed October 12, 2012

We stayed for two nights following our tour of Ayers Rock and Kings Canyon. Good location just off the High street. Good restaurant and frinedly and helpful staff. Walking distance for all attractions and many bars and restaurants. Worth a stay if visitig Alice - good value for money. Would recommend

  • Stayed: September 2012, traveled as a couple
    • Value
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Thank MalViDroitwichWorcs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AuroraAliceSprings, Manager at Aurora Alice Springs, responded to this reviewResponded October 14, 2012

Thank you for your review,

Being in the heart of the Todd Mall/Alice Springs does have many advantages and helpful, friendly staff make all the difference. I will pass on your comments to all our staff.

Kind regards
Cliff Grendon
Assistant Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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624 - 630 of 1,031 reviews

Reviewed October 3, 2012

Our room was not ready at 13.30 but we checked in at 14.15 and all was fine (think the receptionist just wanted us to wait till the official check in time?). The room was clean and quite spacious on the 2nd floor with a queen and single bed. The room was quiet and the air con worked well as it was 36c outside. We had a good size fridge and flat screen TV and a kettle and tea and coffee. The bathroom had a half tub and shower. There is limited undercover parking and not enough for all rooms though there is a big car park across the road but I am not sure how secure it will be after dark? There is 1 hour free wifi internet if you ask at reception but it is very slow so you can't do much more than check emails before the hour is up. The buffet breakfast in the red Ochre restaurant was pretty good with tinned fruit and a choice of cereals, hot food and lots of bread for toasting and tea and coffee. Luggage wheeled along the landing woke us early as I guess there was a coach party leaving early morning. There is only one lift so it can become a bit of a bottleneck if a coach party arrives but there are only 3 floors so not a big problem.
Dinner in the Red Ochre is not cheap even with the special deals. Try Uncles tavern on Gregory Street for a reasonable bar meal.

  • Stayed: September 2012, traveled as a couple
    • Value
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Thank john117
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AuroraAliceSprings, Manager at Aurora Alice Springs, responded to this reviewResponded October 8, 2012

Thank you for your review,

We do all we can to check guests into rooms if you arrive before our advertised check-in time of 2pm, it all depends on how busy we were the night before.
Our meal prices in the Red Ochre Grill are on a par with the rest of the main restaurants in Alice Springs and with our specials deals are quite reasonable however we are unable to compete against pub/bistro type meal prices being a restaurant.

Kind regards
Cliff Grendon
Assistant Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 30, 2012

Positives:
Location, In the Mall
Rooms neat and tidy
Red Ochre Restaurant downstairs; great meals

Negatives:
Rooms could be cleaner; some grime around the taps
Lights over one of the beds did not work
We ran out of handwash; dispensers should be checked

Stayed: September 2012, traveled with family
Thank Jennifer F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AuroraAliceSprings, Manager at Aurora Alice Springs, responded to this reviewResponded October 1, 2012

Thank you for your review,

Our location is one of our best selling points and the Red Ochre Grill is another and as you say serves great meals.

Your comments regarding the dispenser, cleanliness and maintenance issues are duly noted and will be used for staff training purposes.

Kind regards
Cliff Grendon
Assistant Manager

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Reviewed September 28, 2012

Stayed here as part of a tour. Had low expectations after reading other Trip Advisor reviews, but was pleasantly surprised. It is not, and does not pretend to be, a five star hotel. Simple, clean, comfortable, with all the amenities a traveller, trying to cram as much as possible during my time in Australia, could want. One hour complimentary wi-fi was welcome, as it allowed access to e-mail without getting too tangled up with the goings-on back home. I am on hols after all!
Had supper twice in the Red Ochre grill. Excellent on both occasions, helpful chatty staff. I would particularly commend the tapas, dips and free bottle of wine meal. Tapas can leave you hungry. This did not! It was excellent and very tasty. I barely had room for the chocolate tiramisu, which would have been a pity to miss.

Stayed: September 2012, traveled as a couple
1  Thank Davmed
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AuroraAliceSprings, Manager at Aurora Alice Springs, responded to this reviewResponded September 30, 2012

Thank you for your review.

Your comments are spot on regarding other people's review as you cannot please all the people all the time but I am glad to see that you were pleasantly surprised and we surpassed your expectations and you enjoyed our restaurant the Red Ochre Grill in particular our popular tapas meal & wine deal.

Kind regards
Cliff Grendon
Assistant Manager

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Reviewed September 23, 2012

Stayed a wonderful 3 nights in a deluxe room on the 3rd floor. Rooms were clean and well presented with a comfy bed and no 'noisy' motel sheets. :) Bathroom was large and in a clean state with a really good shower. Staff were friendly and helpful. Air conditoning worked well during a week of hot weather and was much appreciated. Overall, a pleasing and comfortable stay.

  • Stayed: September 2012, traveled as a couple
    • Value
    • Location
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    • Cleanliness
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Thank pinecreekSa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AuroraAliceSprings, Manager at Aurora Alice Springs, responded to this reviewResponded September 24, 2012

Thank you for your kind review,

I am really glad that you had a great stay with us and everything was to your satisfaction.

We take pride in our SMILEY customer service and it is encouraging to hear that you did receive this from our staff. I will pass on your comments to all.

Kind regards
Cliff Grendon
Assistant Manager

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Reviewed September 14, 2012

First stay was in a room 2005-one flight of stairs to take luggage-reception did not mention this. A week later 309 - better position, but the room smelled of bleach. In 2005 the week before I left a blue mohair rug - on my return tried to explain at reception & enquired if it had been handed in- due to language barrier was unable to explain what had been left behind & the receptionist wandered off after a couple of explanations. Restaurant staff stressed (staffing issues) one evening & would benefit from advice on how to look after patrons when things are difficult. It is always easy to remember the things that didn't go so well. On the plus side the hotel is in a great location, & quiet, the Breakfast staff were friendly & cheerful.CW.

Room Tip: Any number about 309 will give stair exit close by to the restaurant or the mall.
See more room tips
  • Stayed: September 2012, traveled solo
    • Value
    • Sleep Quality
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Thank cwaterford
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AuroraAliceSprings, Manager at Aurora Alice Springs, responded to this reviewResponded September 23, 2012

Thank you for your review.

Unfortunately the mohair rug was not found from your first room and when the receptionist wandered off she was checking with housekeeping whether they had found your rug and on return to reception you had already left so could not advise you that the rug was not at the hotel hence the reply via email to you.

As a lot of our restaurant patrons (especially not from within the hotel) do not pre-book we are sometimes caught out with not enough staff as we simply don't know how many patrons will turn up for dinner which can & does cause stress for the staff that are rostered on as you experienced.

I will pass on to our lovely breakfast girls your kind comments (they will be pleased with the recognition).

Kind regards
Cliff Grendon
Assistant Manager
Aurora Alice Springs

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Reviewed September 13, 2012

Stayed for business just recently. Functional, clean, tidy and friendly staff....so no complaints.

Rooms are not swanky...but that are clean,airy and quiet.

Given its proximity to mall it is very good value.

Would stay here again if the standards are maintained.

Stayed: September 2012, traveled on business
Thank Fitzy76
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AuroraAliceSprings, General Manager at Aurora Alice Springs, responded to this reviewResponded September 14, 2012

"We are glad we made you SMILE"

Thank you for your review, solid performer just like Melbourne Cup Winners.

Aurora Alice Springs, while not having all the bells and whistles of some other properties prides itself on its clean rooms and SMILEY Alice Outback Hospitality.

We look forward to your next visit and I hope the tradition of my sometimes unusual replies read by many readers continues in my absence.

Kindest regards

Ron Thynne - General Manager
Aurora Alice Springs/Red Ochre Grill Restaurant
Alice Springs NT

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Aurora Alice Springs

Address: 11 Leichhardt Tce, Alice Springs, Northern Territory 0870, Australia
Location: Australia > Northern Territory > Red Centre > Alice Springs
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #6 of 13 Hotels in Alice Springs
Price Range: $68 - $97 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Aurora Alice Springs 3.5*
Number of rooms: 109
Official Description (provided by the hotel):
"The Award Winning Aurora Alice Springs" - Voted as THE BEST BASE TO TOUR THE REAL AUSTRALIA IN AUSTRALIA for both business and holiday travellers. Accommodation in the heart of the Todd Mall Alice Springs. This vibrant property is the only accommodation on the Todd Mall - the most centrally located accommodation in Alice Springs, Australia. The Todd Mall is the main shopping, dining and tourist precinct and offers a unique walking experience. Enjoy the Red Ochre Grill Cafe & Restaurant and savour the contemporary and native cuisine that it has to offer. The Red Ochre has one of the finest collections of Central Australian panoramic photography by Ken Duncan for you to admire. Aurora Alice Springs' location places you in a perfect position to explore both the town and surrounding Outback areas such as the spectacular MacDonnell Ranges, Standley Chasm and Simpson's Gap. You will always be welcome at our Alice Springs hotel. ... more   less 
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Also Known As:
Aurora Alice Springs Hotel Alice Springs
Aurora Hotel Alice Springs
Alice Springs Aurora Hotel

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