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“3 cockroaches, 2 hairs, no sympathy.”

New Tai Yuen Restaurant
Ranked #4,094 of 5,994 Restaurants in Sydney
Cuisines: Chinese, Malaysian
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Restaurant details
Dining options: Late Night, Reservations
Neighborhood: Chinatown
Reviewed April 9, 2013

Although my title says it all let me recap the whole story.
After being seated at someone else's table and being forced to move to another table, we weren't served for a while, when it eventually happened they brought us our jug of drink with only two glasses (for 5 people) with a small cockroach and cockroach poo inside one of the glasses. When we addressed the waited she scoffed and ran off bringing us back a cup with a big live cockroach scurrying around inside. She still didn't bring other cups either. And she didn't apologise when we returned that cup - in fact she didn't even seem to know the problem. Finally she brought us 5 glasses and one of them had a small living cockroach inside. Not even sure why we still stayed, my friends wanted the 'real Chinese experience' or something. After two pubic hairs were found in our meals that took 50mins to comes out, I was done. We told the waiter and they didn't even offer a discount. So we said we weren't going to pay, they said they would given us the two meals with the hairs for free - like live cockroaches is not a problem!?!?

Eventually we said we weren't paying and only payed half but they definitely didn't deserve it - they should be paying us!!!

Don't go here. Just don't.

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Thank Cat D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviews (125)
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103 - 107 of 125 reviews

Reviewed March 19, 2013

I call it that since the older lady out front shows a big menu with everything on it then another girl shows you a white paper menu with "Specials that are cheaper." The Specials looked good so they put us in front outside then gave us the "regular" menus. When we asked for the other menu with specials the waitress said no we couldn't have that a one, then walked away. She came back and said ok you ready to order? My husband said no I'm still pissed off about that menu. She left again, another waitress came and we told her wanted the special menu. She finally brought it over and threw it on the table, we ordered from it and got that price. The food was pretty good, had egg rolls, sweet and sour chicken, average food. We watched the lady in the red coat and she did it to everyone that stopped in front. They show the white menu then give the higher priced menu to people, no one else we saw called them on it as we did They just sat down and ordered from the menu she gave them. As soon as we put our fork down, She came over and said "ok you done, love you bye bye go inside and pay! " I went back the next day and she came up to us again trying to get us inside, I got great pictures of her pulling the scam! The white menu is the Specials menu they won't give you when you sit down. Total scam!

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Thank HeatherJ144
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 27, 2013 via mobile

Just like other reviews, we were hustled by the lady out the front- shown an outside table but told to go upstairs. We sat down at outside table anyway. Service quick, but they want quick turnover. Horrible prawn and corn soup and horrible chicken and corn soup- thick and glutenish but no flavour- had to flavour with soy sauce. Dry chicken inside spring rolls- never seen them like that before. When we finished eating my father said he wanted another beer and the lady glared at him and told one of us, who is Chinese to leave (in Mandarin so the rest of us would be 'unaware)'. Basically unless you are buying the banquet they don't want you sitting at their table. We told her what we thought, in English and in Mandarin. Don't bother no matter what your nationality.

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1  Thank Anastasia80
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 20, 2013

Coming up from Darling Harbour this was the first restaurant we came across. As it was early afternoon and we were all hungry we agreed to eat here. We had several entrees with one main which was the vegetarian vegetable. The food arrived very quickly and other than the Sang Choy Bow the rest of the dishes were very ordinary. The vegetable dish consisted of a single vegetable, limp and lifeless. Service was totally focussed on quick customer turn-over. With two beers and a bottle of wine, for what we got it was overpriced.
Over the years I have had some very enjoyable meals in Dixon Street - this wasn't one of them.

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1  Thank Phillip8789
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 19, 2013

‘Twas the night of the Chinese New Year Parade and we decided (almost last minute) to head into Chinatown to be a part of the festivities. As we didn’t have a lot of time to spare and not being regular visitors to this neck of the woods, we were pretty much at the mercy of whatever restaurant had a spare table. We entered the door of New Tai Yuen and were brusquely told “Upstairs!” So being good patrons we followed another group upstairs and waited until we caught the eye of an elderly man who handed us a couple of menus and pointed us to a table on the far side of the room, telling us as he did so that he was 75 years old and ‘Didn’t work there’, and was only helping out for the night.
We found out table and checked out the menu even though we were more interested in the parade and getting our meal sooner rather than later. After ordering we thought we’d check out Tripadvisor and see what other reviewers had written…Uh oh! It didn’t look good…but, as we were already there and had already ordered we decided to see how things unfolded. We have to say that we had an enjoyable experience. The wait staff were rushed due to the nature of the evening perhaps, but they were good natured and ready to have a laugh with us. The older gentleman played his harmonica twice – odd to hear a Chinese man playing Waltzing Matilda I must say, but he was entertaining and people seemed to appreciate his playing.
The décor was in line with other similar Chinese restaurants so nothing unique. The food overall was not wonderful I must admit however the prices were not over the top either. We were served within good time so no complaints here. Perhaps we visited on a night when the local festivities buoyed the staff and us into a lighter way of being, must say our experience was not as bad as described by other reviewers.

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1  Thank Annabelle40
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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