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“Room for improvement”

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Carrington Apartments
Ranked #66 of 137 Specialty Lodging in Sydney
Tasmania
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Room for improvement”
2 of 5 bubbles Reviewed February 9, 2012

We have just returned from a five night stay at the Carrington Apartments in Sydney. We found the manager on duty very pleasant and obliging and the location of the property to public transport and Darling Harbour, The Rocks great for the holiday stay.
The room we stayed in was a two bedroom apartment located on level 4. Sadly it is very much in need of a makeover. The rooms were poorly lit and the walls all need a pick me up with paint job The shower was great for water pressure but the curtain was disgusting and covered in mould. The drawers when opened in the bathroom vanity had hairs laying inside and the taps in the bathrooom and kitchen leaked around the base when switched on. Beds were hard and the pillows very much in need of replacement lumpy and flat.
Sorry we found it dissapointing and we are not likely to stay again.

  • Stayed February 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank aleadan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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72 reviews from our community

Traveler rating
    12
    26
    12
    8
    14
See reviews for
28
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    3 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (15)
Date | Rating
  • English first
  • Any
English first
New Zealand
Level Contributor
16 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 bubbles Reviewed January 7, 2012

Great Location, easy walk to CBD shops, Circular Quay/Rocks, Darling Harbour, China Town/Market. We stayed at the peak time over New Year so were only able to get room at back with no outlook and need to have light on all the time. Manager was very pleasant and helpful, apartment is spacious enough and has full kitchen and full laundry. We understand that it is marketed as a budget apartment but it could be so much better with just a bit of TLC. The mould in the bathroom tiles, the "roll together" double bed, cracked basin, no curtain in lounge (other than net - Needed as workers from adjacent office block look straight in) and ill fitting kitchen cupboard doors. The Hotel is very noisy in the early morning with rubbish and delivery trucks in the adjacent alley but this is similar to other inner city places we have stayed.
We would stay again particularly for the location but would only if could get front facing room.

Room Tip: Get a room facing the front road. Back rooms are dark (May be better up higher)
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  • Stayed January 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Philandducks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed November 22, 2011

Affordable fully self contained apartments right in the heart of the city centre. The apartment we has was a one bedroom but was bigger than a lot of two bedrooms we've stayed in. It had everything we need, fully equipped kitchen full laundry in the apartment, a queen bed and a single bed. The staff were very knowledgable and helpful.
But the best thing of all is the location. It is walking distance to anywhere in the city centre; Darling Harbour, Circular Quay, The Rocks, Shopping (of course!) There is a Coles supermarket a block away which was very handy for supplies, it really is a home away from home.

  • Stayed October 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Bill T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bendigo, Australia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 bubbles Reviewed October 19, 2011

Great location...but the apartment was not much at all. Old furniture, stained, leaking taps, discussing bath,we got housekeeping to clean it (we were scared to put my grandson in it)& moldy shower curtain, which we washed ourselves, bathroom smelt old & moldy. My single bed was like a board no comfort at all, my daughter & partner had a double bed which had a dip in the middle so they kept rolling in. We were there for 5 nights, that's alot of crapy sleep. Our apartment was at the back facing an ally and another building, so no view & the noise just echoed up we were on the 9th floor. It was generally in poor condistion...Spend some money & refurbish & it would be good. We would not stay there again & would not recommened it to my friends!!!

  • Stayed October 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Bev R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CarringtonSydney, General Manager at Carrington Apartments, responded to this review, October 21, 2011
Previously we stated that I avoid responding to reviews either positive or negative preferring to allow all guests to judge our apartments for themselves. At the same time the content of every review is investigated both by the owners and staff to ensure the best possible standard of service is provided at our family oriented facility. Judging by the continued display of the ‘full house sign’, mainly as a result of repeat guests the Manager, Trevor and his staff are doing an excellent job.

As General Manager I encourage all potential guests of the Carrington, or any other Hotel listed on Trip Advisor to consider the level of experience offered by the reviewer prior to making a positive or negative comment. I have a lifetime of experience in the Hotel industry but at the same time I am first one to say life is a never ending learning curve.

This web site states the reviewer is located in a semi Rural area visited one City and submitted 1 review to Trip Advisor.

On a technical side renovations to all apartments on level 9 were completed 15 August 11 some six weeks prior to the period under review. These renovations included complete painting of all walls, ceilings and doors including the separate fully self contained kitchen and full bathroom. This 'make over' also included complete re-carpeting of all rooms and re-surfacing of the baths.

The Carrington Apartments is not a furniture showroom and we do not wish to take up this role. However the fixtures within all apartments are maintained at regular intervals.

I encourage any intending guest (or their Sydney based friends) to inspect level 9 or any other unit prior to making a booking to ensure this family styled accommodation is in line with their requirements. These inspections are more than welcome by Trevor.

Our housekeeping records do indicate a request in early October for the housekeeper to clean a bath on level 9 two days after a guest had check-in. However, only 'fresh' (still wet) liquid shampoo (or other unknown substance) could be located in the bath also on the floor and walls. The guest was unable to assist the housekeeper to locate any further previously claimed 'stains".

On the same morning an incident took place between level 8 & 9 resulting in damage being caused to property outside the premises and owned by a third party unrelated to the Carrington Apartments Motel. NSW Police attended and spoke to various parties in connection with the damage. NSW Police incident number is E48152384.

We were not involved in this incident however our staff assisted in the clean-up process following the Police investigation. Around the time of this incident our management approached a guest staying on level 9 wherein a one bedroom apartment contained three adults and one child. Paid accommodation was for 1 adult only. This is now in the hands of our legal representatives.

The single bed contained within all apartments is not prepared prior to any apartment being made available to a guest unless a small fee ($A22.00 per night) is paid at time of booking or at check-in. This fee not only covers the laundry costs for the added bed linen but also additional towels and consumables.

In the case of the single bed not being booked and the small fee paid the bed base is covered to provide extra seating or a storage space for luggage but is not designed to provide facilities for sleeping.

No additional single bedding was booked on level 9 during the period under review.

Bruce Morgan
Group General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Sydney hotels

gold coast
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed August 28, 2011

Went to Sydney for a girls weekend away, wanted to spend more on shopping than the hotel so we booked a budget room at the Carrington City Centre apartments. We were a little weary at first, rocking up in our taxi at 9pm and it looked like a cheap motel however as soon as we reached reception (on the 10th floor) the management were very welcoming and lovely.
We had our room on the 6th floor facing the city, not much of a view and the air conditioner/heater didnt work but the room was perfect. Old fashioned but we were only looking for a place to sleep at night as our days were jam packed.
It was lovely and silent in the hallways despite the noticeboards saying they were booked out and it was an overall great place to stay.
if you would like some photographs of the room please email me, kaysee@live.com.au and i will send you some!

  • Stayed August 2011, traveled with friends
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank traveller12391
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bowen, Australia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed May 24, 2011

Great location, large apartment, Budget Price. Very good value.

  • Stayed May 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jonesonthemove
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
14 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
1 of 5 bubbles Reviewed May 9, 2011

Myself and my partner arrived here late one Saturday night in January 2011 after a flight. When we first arrived we were hopeful as the owner had left a key out for us as it was late, which we thought was very helpful. However, as soon as we opened the door we were horrified, the floor was dirty, it had stains all over it, the couch/sofa had tears and stains on, the bed had what looked like dirty sheets - at the very least they had black hairs on them anyway. The towels were stained, the fridge and microwave were dirty, and the dishwasher was still full of dirty plates and cultery. We were so discusted with our room that we immediately took photographic evidence of all of it and then had to go and find a last minute hotel elsewhere. Luckily we found a travelodge just down that same road which was so much better. It is a shame as the place could be made so much better if it was clean, painted and the furniture changed. The whole experience was upsetting and stressful. I would not recommend to anyone to stay here.

Room Tip: Make sure you always check numerous reviews : )
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  • Stayed January 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
11 Thank kelabel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CarringtonSydney, General Manager at Carrington Apartments, responded to this review, August 7, 2011
I prefer not to respond to any reviews either positive or negative but at the same time the items mentioned by all guests are noted and if necessary, action is taken to overcome any concerns.

Part of my assessment is the depth of experience the guest has in commenting on the standard of accommodation offered.

This reviewer, as stated on their profile has never submitted any other review from their sole trip.

I also note that the other accommodation provider mentioned is a Hotel wherein the Carrington Apartments are fully self contained residential Apartments with full cooking, laundry etc facilities. The Hotel accommodation, by their nature is a lot different, a higher star rating and cost consideration.

The ability to cook your own meals at the Carrington Apartments is a major consideration for many guests. The Carrington apartments is not a furniture shop and does wish to be but offers a good clean standard of family accommodation at a reasonable price.

When I look at the comments submitted other more experienced travelers, then take into consideration the massive bookings from repeat guest I firmly believe Trevor and his staff are satisfying the genuine family accommodation market.

The complex is generally fully booked which in itself is a good sign that it is meeting market needs.

I encourage intending guests to consider other reviews from more 'experienced' travelers

Bruce Morgan - Group General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Carrington Apartments

Property: Carrington Apartments
Address: 57 York St, Sydney, New South Wales 2000, Australia
Location: Australia > New South Wales > Sydney > Central Business District , Wynyard
Hotel Style:
Ranked #66 of 137 Specialty Lodging in Sydney
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Carrington Apartments 3*
Number of rooms: 43
Reservation Options:
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Also Known As:
Carrington Apartments Hotel Sydney

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