pool and spa was shut down. there was an evacuation due to pipe issues.
I asked the front desk when this would be restored. Informed by staff later today or at latest ready for use tomorrow. I then asked to avoid dressing for the pool and coming down again that if it wasn't fixed could they please let me know before we come down dressed again ready for the pool.
Foxtel facility was not working. So I call reception and asked. Waited for 1 hour no one came. We sat in the room for 1 hour with no attendance or call from the front desk. We left and returned after 4 hours. Still nothing fixed. I called reception and asked AGAIN they told me they would send someone. NO ONE came.
The following morning got dressed and went down to the pool area as no one had informed us otherwise, ONLY to find out it was still not working, we were told the spa was working so we showered in the change room to only find out that the heating was still not working so now wet and cold we dried off in the sauna and we went to the reception area. When I asked if the messages had been relayed about notifying us if the repairs weren’t finished, they had said no, and informed that it would not be repaired until the following day.
Explaining the issues of the foxtel AGAIN they said they would send someone up. Waited again and still no maintenance. We were then forced to spend the entire trip staying outdoors in the cold weather. We had bought no jackets as we were not planning to go out much.
We left , no apology no foxtel, no explanation.
The national standard of a 4 star hotel should be reviewed by the management at the Oaks Apartments of Darling Habour.
I travel often to Sydney and have never encountered such lack of standards in a 4 star hotel before.
- Official Description (provided by the hotel):
- Oaks Goldsbrough Apartments, offer central Sydney accommodation in an architecturally renovated historic landmark building. Situated in the hub of Darling Harbour and combining the charm and elegance of the 1800’s, with all the modern amenities for your business or leisure stay.With a magnificent neo-classical facade, original tallow wood floors and exposed ironbark columns featured throughout the hotel, as well as views from many of the rooms over the skyline of Sydney and one of its major attractions, Darling Harbour, Oaks Goldsbrough Apartments stands out. ... more less
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- Also Known As:
- Oaks Goldsbrough Apartments Hotel Sydney