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“Not terrible but not excellent either”

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Oaks Goldsbrough Apartments
Ranked #114 of 179 Hotels in Sydney
Newcastle, Australia
Level 5 Contributor
51 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
“Not terrible but not excellent either”
Reviewed December 29, 2013 via mobile

I guess my rating says it all, it was an average stay.

Stayed in a 2 bed apartment, 4 adults and one baby. I called the day before to confirm a baby cot and how much, told it would be set up and nothing mentioned about the charge. When we got there, a young man tried to tell me it would be $20 per night. Let him know that I called the day before and I would have brought my own had I know this and he kindly waived the fee..... just something for parents to be wary of.

Unfortunately, we were in Apartment 501 which had all windows looking out level with the motorway so it was very noisy. Not great with a baby but we did only book our room 6-8 weeks out from Christmas school holidays so I guess we were last in.

Rooms were very clean and tidy, all amenities were there including fridge freezer, dishwasher, oven, microwave etc.

Make sure you clarify which car-park to park in. We were not advised that we were supposed to park in harbour side car park not the one directly joined to the hotel and it seemed upon checkout that we were not the only ones with this problem.

Staff were very friendly, just think that communication of certain things could have been clearer.

Location is superb for darling harbour and surrounds, very easy to get around. We would stay there again if the price was right. There was just nothing that made the stay "excellent".

Stayed December 2013, traveled with friends
Helpful?
Thank Louise2329
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OaksGoldsbrough, Manager at Oaks Goldsbrough Apartments, responded to this review, December 29, 2013
Thank you for taking time to share your feedback. I do apologise about the difficulties you experienced. Please rest assured after your conversation with management the issues have been strongly addressed and discussed with the entire team. The extra bedding incurs additional charge due to its limited availability. The apartments are allocated on the day of check in however staff have always been proactive in providing the best possible solution of room moves for any such concerns. It is not a pleasant experience to receive unfavourable feedback; however your comments serve as an invaluable source of information that will ensure we continue to improve our operation and service standards. I hope that in the future you will give Oaks Hotels & Resorts the opportunity to show you that we can provide an efficient and enjoyable experience.
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Rating summary
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  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
Auckland Region, New Zealand
Level 1 Contributor
3 reviews
Reviewed December 27, 2013

Friendly staff and great location. Room had lovely views over Darling Harbour.
Room badly in need of refurbishment. Paint chipped off all woodwork, threadbare carpet, stained settee - no matching furniture. Badly fitted bathroom furniture where cupboard doors and drawers constantly opened by themselves. Windows were filthy. Communal area looked like cattle pens and are surely a health and safety risk. Insufficient lifts (3) to service hotel of this size, meant lots of waiting around. At 2.20 a.m. on Christmas morning the fire alarm sounded. Guests gathered in corridors and after approx 30 minutes an announcement over the speaker said we could return to our room. We weren't told what had caused the alarm to set off, and we spent a sleepless night wondering if it would happen again. We were too tired to enjoy Christmas Day. Would never stay here again and wouldn't recommend it to anyone. Should probably be a 2 star - only the view would give it a better rating.

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  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mel G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OaksGoldsbrough, Manager at Oaks Goldsbrough Apartments, responded to this review, December 29, 2013
Thank you for taking the time to share your post. I am sorry that your expectations were not met. We are currently embarking on a refurbishment of our apartments. We are aiming to lift the overall standard by modernising these rooms and bringing them inline with the 4 star standards of the Oaks vision. We are also looking at upgrading the lifts to improve the overall efficiency. The building meets all fire safety requirements and has 4 fully graded fire stairs. We do hope to have the pleasure of welcoming you back to our property in the near future to show you that we can provide an efficient and enjoyable experience.
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Travelers are raving about these Sydney hotels

Chester
Level 5 Contributor
74 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed December 25, 2013 via mobile

The accommodation warrants 4* but I now deduct a star for NO FREE WIFI. The location is great and a harbour view is recommended. The accommodation is functional, comfortable and well equipped. We spent most of our time out and about but when we did crash out it was more than adequate.

Stayed December 2013, traveled with family
Helpful?
Thank William E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OaksGoldsbrough, Manager at Oaks Goldsbrough Apartments, responded to this review, December 26, 2013
Thank you for sharing your post. I am very pleased to hear that you found the location to be so convenient. In regards to the Wi-Fi services unfortunately this is through a third party provider however we have negotiated best rates including first 30 minutes free per day per room. We look forward to welcoming you back when you are next in Sydney.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Portland, Maine
Level 6 Contributor
198 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
Reviewed December 25, 2013

Whenever I stay in Sydney, I book at the Oaks Goldsbrough. It's a reasonably priced hotel that overlooks Darling Harbor. You can easily walk to plenty of restaurants and cafes. China Town is also nearby. The suites are clean, well-stocked, and roomy. Most importantly, the suites have a washer and dryer, which is convenient for someone like me that travels for long periods of time.

  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank 0Fernando0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OaksGoldsbrough, Manager at Oaks Goldsbrough Apartments, responded to this review, December 26, 2013
Thank you for your feedback regarding your repeated visits. I am very happy to hear that you have had such pleasant experiences and we look forward to welcoming you back in the future.
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Lancashire
Level 3 Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed December 22, 2013 via mobile

What a great place to stay. We had a one bedroom apartment overlooking Darling Harbour. It has recently been refurbished with quality fittings. We had everything we could need and many extras like maid service with clean towels everyday. We also had a washing machine and tumble drier, iron etc so we could keep up to date with the laundry. In the kitchen we had a full fridge freezer and microwave with a full size cooker. All of it was high quality. The bathroom was good with a bath and shower. Things like coffee, tea, milk, shampoos etc were replenished everyday too. The apartments were just behind the Harbourside Centre at Darling Harbour and there was a walkway to the centre straight from the hotel. The only downside is that there are no safety do sit boxes so precious documents like passports etc have to be left in the apartment of taken with you all the time. Otherwise a great stay. We hope to come back someday!

Stayed December 2013, traveled as a couple
Helpful?
1 Thank LancashireLass08
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OaksGoldsbrough, Manager at Oaks Goldsbrough Apartments, responded to this review, December 23, 2013
I appreciate you taking the time to share your positive experience at Oaks Goldsbrough Apartments. I am very pleased that you enjoyed the apartment and that the location and facilities were desirable for your needs while in Sydney. We look forward to welcoming you back in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oslo, Norway
Level 6 Contributor
378 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 290 helpful votes
Reviewed December 13, 2013

Oaks Goldsbrough Apartements is nice located very close to Darling Harbour. We stayed in apartment 659 for three nights, and we don´t have much to complain about.

Pros:
Great central location.
Two floors with a big main room with a very nice view.
Fast internet wi-fi available.
The main bedroom was very nice with a huge bed and great view.
Apartment was very clean and with all equipment necessary.
Helpful staff in the reception.
Swimming pool, gymnasium etc. available.

Cons:
The small bedroom had a view straight into the hall.
No balcony.

  • Stayed November 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank FyFazan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OaksGoldsbrough, Manager at Oaks Goldsbrough Apartments, responded to this review, December 14, 2013
I am very pleased that you enjoyed your stay with us at Oaks Goldsbrough Apartments. Thank you for your and the positive feedback regarding the location and the staff. We look forward to welcoming you back when you are next in Sydney.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Level 6 Contributor
135 reviews
133 hotel reviews
common_n_hotel_reviews_1bd8 180 helpful votes
Reviewed December 11, 2013

Had relocated from Melbourne to Sydney and needed a serviced apartment whilst I found somewhere to live. Managed to get a great deal on a one bedroom apartment for the month.

Check in was friendly after you lugged your luggage up the stairs (this needs to be fixed with a small ramp). Headed up to level 9 to see my new "home" for the next month. The room had been recently refurbished. It had a nice view across Darling Harbour and the city skyline. The main room is a combined lounge/dining/kitchen which was just fine. The kitchen was showing its age a little but everything worked. There are also enough items to cook and serve with to make simple meals.

The bathroom is a decent size and includes a washing machine and dryer. Good pressure and hot water in the shower - always a plus. Towels are ok, some are nice and fluffy and others have seen their day.

Bedroom was quite small and not all that much storage or hanging space but I guess most guests are there only a few nights. Sheets were crisp and clean and pillows quite soft. Note that on a long term stay that the apartment is only serviced weekly.

I used the gym regularly and it has enough equipment to keep you entertained. The TV never worked the whole time I was there (should have been a simple fix I would have thought).

There are a couple of cafes on level two and there is a good IGA supermarket opposite the Novotel about 100 metres up the road. Access to Darling Harbour and the city was quick and easy.

They did have an issue with one lift whilst I was there and it was closed for about four days. It is amazing how much slowere getting about the hotel was with only two lifts.

Overall it was pretty good for what I wanted. I wouldn't choose this as a hotel stay for a couple of days but for a longer time it was good for me.

  • Stayed November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank wockinwod
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OaksGoldsbrough, Manager at Oaks Goldsbrough Apartments, responded to this review, December 12, 2013
Thank you for sharing your experience at Oaks Goldsbrough Apartments. I am very pleased to hear that you enjoyed your stay and the facilities within the apartment. We are looking at upgrading the lifts to improve there overall efficiency. Thank you for your kind words regarding the staff. I will be sure to thank them for their efforts. We look forward to welcoming you back in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Oaks Goldsbrough Apartments

Property: Oaks Goldsbrough Apartments
Address: 243 Pyrmont St | Darling Harbour, Sydney, New South Wales 2009, Australia
Location: Australia > New South Wales > Sydney
Amenities:
Fitness Center with Gym / Workout Room Kitchenette Swimming Pool
Hotel Style:
#89 Luxury Hotel in Sydney
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Oaks Goldsbrough Apartments 4*
Number of rooms: 325
Official Description (provided by the hotel):
Oaks Goldsbrough Apartments, offer central Sydney accommodation in an architecturally renovated historic landmark building. Situated in the hub of Darling Harbour and combining the charm and elegance of the 1800’s, with all the modern amenities for your business or leisure stay.With a magnificent neo-classical facade, original tallow wood floors and exposed ironbark columns featured throughout the hotel, as well as views from many of the rooms over the skyline of Sydney and one of its major attractions, Darling Harbour, Oaks Goldsbrough Apartments stands out. ... more   less 
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Also Known As:
Oaks Goldsbrough Apartments Hotel Sydney

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