My husband and I, our 2 year old son and 5 month old daughter stayed at the Goldsbrough this week and I have to say it was absolutely terrible.
When we arrived there was no pram access into the building and no one to help with our luggage which had to be carried up stairs to get into the building.
We were put into a 1 bedroom 4 1/2 star room on the 5th floor. This room had windows that did not lock and opened onto a bridge with 8 lanes of traffic. Very unsafe with a 2 year old! and I don't think that this could be legal. We requested that we be moved to another room.
The second room was on the 12th floor. Again, this room had windows that did not lock nor did they have fly/security screens. The room was very dirty. There was mould on all of the windows, under the dryer and in the bath/shower. The toilet seat was deteriorating and discoloured. The oven was dirty and the balcony rails appeared to be too wide.
The staff were unhelpful and didn't properly explain directions to the carpark or how to pay for the parking (the carpark was across the street in the next block).
The lifts kept breaking down with guests stuck in them. One man was stuck for more than 3 hours. The reception lied to one group whose daughter was stuck for more than 30 minutes telling them that they had not had any problems with the lifts. During our stay we spoke to 6 different groups of guests that had been stuck.
The garbage rooms are located next to the lifts on every level. They absolutely stank and these smells wafted down the corridor.
The spa was not working.
Our son had to sleep between us as we were terrified that he would get out windows or sliding door onto the balcony. Hence, we got no sleep.
We decided to leave early and contacted wotif who we had booked through. They managed to get us a refund for the nights that we didn't use.
Definitely not a 4 1/2 star room. We would not recommend this property as it does not meet basic safety or hygiene standards.
- Official Description (provided by the hotel):
- Oaks Goldsbrough Apartments, offer central Sydney accommodation in an architecturally renovated historic landmark building. Situated in the hub of Darling Harbour and combining the charm and elegance of the 1800’s, with all the modern amenities for your business or leisure stay.With a magnificent neo-classical facade, original tallow wood floors and exposed ironbark columns featured throughout the hotel, as well as views from many of the rooms over the skyline of Sydney and one of its major attractions, Darling Harbour, Oaks Goldsbrough Apartments stands out. ... more less
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- Also Known As:
- Oaks Goldsbrough Apartments Hotel Sydney