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“Great location” 5 of 5 stars
Review of Meriton Serviced Apartments Kent Street

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Meriton Serviced Apartments Kent Street
Ranked #16 of 179 Hotels in Sydney
Port Macquarie, Australia
Level Contributor
2 reviews
“Great location”
5 of 5 stars Reviewed January 21, 2013

Great apartment, within walking distance to haymarket and darling harbour. Stayed in a One Bedroom Skyview apartment, worth paying the extra had an amazing view of the city and the harbour. 3 air cons in the apartment were great to come home to after extremely hot days.

Room Tip: Pay the extra for a skyview room
See more room tips
  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Bec T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nigel L, Manager at Meriton Serviced Apartments Kent Street, responded to this review, February 16, 2013
Dear Bec T,

Thank you very much for your feedback. We are glad you enjoyed the location of the apartments and the superior views from our sky views apartments!.

Again, we thank you for choosing to stay with us, and do look forward to welcoming you again soon.

Warm Regards,

Nigel Logue

Senior Manager on Duty
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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4,238 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (1,247)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
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  • Any
English first
Waiheke Island, New Zealand
Level Contributor
46 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed January 21, 2013 via mobile

Well appointed 1 bed apartment on 35th floor. Balcony and superb views over Sydney. Friendly staff and excellent facilities including a lap pool and gym which we used frequently. Perfect location. 20 min walk to opera house, 5 minutes to darling harbour. Will only stay here on our next trip to Sydney.

  • Stayed January 2013
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank bohemian_traveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nigel L, Manager at Meriton Serviced Apartments Kent Street, responded to this review, February 16, 2013
Dear bohemian_traveller,

Thank you for taking the time to complete a fantastic review on your most recent stay.

As you noted, we are located in a very central city location which makes it very convenient when shopping and visiting Sydney's most famous sites.

Thank you again for your 5-star review, on behalf of the Kent Street family we look forward to welcoming you on your next return to Sydney!

Kind Regards

Nigel Logue

Senior Manager on Duty
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
3 of 5 stars Reviewed January 20, 2013

The great, spacious, clean and a great location but the approach ability and attitude of the majority of the staff was absolutely appalling. Put it this way, if everything goes well on your stay (i.e. you don't need the staff for anything, you will have a great stay, if you do need them for anything, consider yourself ignored) Upon arriving to the Meriton we interrupted an argument between a guest and the hotel staff - the guest was so annoyed we initially thought it very un -called for but in hindsight we totally understood his point, basically he had been given a lift and room card which didn't work and he kept returning to reception for a new one, when we arrived this was his 12th time on returning to reception, still he received no apology and the staff were very very rude to him. This hotel seems to accept no responsibility for their actions and seem to think it rude of the customer for complaining - we complained about something very important to us and they threatened to throw our friend out of the hotel. It was quite simply shocking - and something you would never come across in a 5 * anywhere else in the world - i had better service when i stayed in a 28 backpackers when i traveled here years ago!
Hotel - lovely, service - very very distressing to say the least to the point where it ruined our trip...

  • Stayed December 2012, traveled with friends
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
Thank Thorntonhallfarm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nigel L, Manager at Meriton Serviced Apartments Kent Street, responded to this review, February 16, 2013
Dear Thortonhallfarm,

Thank you for your feedback in regards to your most recent stay at MSA Kent St.

I am please that you enjoyed your 3 bedroom apartment (the views are most spectacular) and also our superior location in the heart of the Sydney CBD.

Thortonhallfarm, I do apologise for the comments you made in regards to the ‘poor service’ you refer to during you encountered during your stay. I am puzzled by your comments; however I will be monitoring your feedback closely.

Please rest assured that our front desk team are trained to offer our guests the best service possible and our management team monitor our service standards daily.

If you would like to discuss further then I would be more than welcome to go through the points you raise. Certainly so of the issues are worthy of further investigation.

Thank you again for your time and I do hope that you will reconsider returning to Meriton Serviced Apartments and I wish you all the best for 2013.

Warm Regards,

Nigel Logue

Senior Manager on Duty
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Australia
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed January 20, 2013

Modern apartments with everything we needed. Single beds a little small but comfortable. Great location. Requested 2 adjacent apartments which we received. Great views of Darling Harbour. No complaints. Would stay again

  • Stayed January 2013, traveled with family
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Kiwiangela
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nigel L, Manager at Meriton Serviced Apartments Kent Street, responded to this review, February 16, 2013
Dear Kiwiangela,

Thanks for your great review! I'm thrilled to read that you had a fantastic stay with us! As you noted, Meriton Serviced Apartments Kent Street offers well sized apartments in a convenient, central city location.

Again, thank you for your feedback, I look forward to welcoming you back to Meriton Serviced Apartments Kent Street on your next return to Sydney!

Warm Regards,

Nigel Logue

Senior Manager on Duty
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Blue Mountains, Australia
Level Contributor
191 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 136 helpful votes
4 of 5 stars Reviewed January 20, 2013

We have just stayed one night and we were delighted with the cleanliness and furnishings of the room. Ours was a studio and comes with a kitchen and washing machine. We did not make use of these facilities but if you are planning a longer stay then you have the choice of saving some money and doing a bit of cooking for yourselves (Coles Supermarket 2 mins away) or eating at any of the hundred?? eateries within a short walk.
The bed was very comfortable and aircon was easy to adjust to our requirements.

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank TimberBlueMountains
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nigel L, Manager at Meriton Serviced Apartments Kent Street, responded to this review, February 13, 2013
Dear Timber Blue Mountains,

Thank you for completing a review on your recent stay, I’m thrilled to see that you enjoyed your stay with us!

As you mentioned, Meriton Serviced Apartments offers fully equipped, spacious apartments which are perfectly suited to a long stay in the harbour city.

In regards to your feedback about our cleanliness and quality of accommodation, thank you for your kind words. These are the essentials of what Meriton Serviced Apartments represents!

Timber Blue Mountains, thank you again for your feedback, we look forward to seeing you on your next return to Sydney!

Warm Regards,

Nigel Logue

Senior Manager on Duty
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Zealand
Level Contributor
34 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
5 of 5 stars Reviewed January 20, 2013

Found the apartments very central for our needs. The staff are friendly and most efficient.While ours was only a few days stay we would highly recommend the Kent Street facilities and excellent service.

Room Tip: WE were on the 39th floor and had no road noise at all
See more room tips
  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank steadieNZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nigel L, Manager at Meriton Serviced Apartments Kent Street, responded to this review, February 13, 2013
Dear SteadieNZ,


Thank you for completing a review on your recent stay, I’m please to see that you enjoyed your stay with us!

As you mentioned, Meriton Serviced Apartments Kent St are ideally located in the Sydney CBD yet close to all the cities main attractions making us an ideal destination.

SteadieNZ, we look forward to seeing you on your next return to Sydney!

Warm Regards,

Nigel Logue

Senior Manager on Duty
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hamlyn Terrace, Australia
Level Contributor
37 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 stars Reviewed January 20, 2013

When I phoned to book, the operator greeted me as a returning customer and i was bumped to a skyview room, 51st floor. The check-in process was a breeze and the apartment was immaculately clean and maintained to a very high standard. I was very happy with my stay and would recommend this property as a very central point for your Sydney travels.

  • Stayed December 2012, traveled on business
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Narelle R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nigel L, Manager at Meriton Serviced Apartments Kent Street, responded to this review, February 13, 2013
Dear Narelle R,


Thank you for choosing to stay at Meriton Serviced Apartments Kent Street. I was most delighted to read your comments and note that you enjoyed your stay and the services we provide.

I was thrilled to hear that your enjoyed the skyview apartments and that you found it maintained to a very high standard.

Our team appreciate your kind words and we do hope to welcome you back in the near future.

Warm Regards,

Nigel Logue

Senior Manager on Duty
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Meriton Serviced Apartments Kent Street

Property: Meriton Serviced Apartments Kent Street
Address: 528 Kent Street, Sydney, New South Wales 2000, Australia
Phone Number:
Location: Australia > New South Wales > Sydney > Central Business District
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#13 Romantic Hotel in Sydney
#13 Family Hotel in Sydney
#14 Business Hotel in Sydney
#16 Luxury Hotel in Sydney
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Meriton Serviced Apartments Kent Street 4.5*
Number of rooms: 431
Official Description (provided by the hotel):
The moment you step through our lobby doors is the moment your Sydney experience becomes unforgettable. Be treated to a warm welcome by our onsite porter assistance as you breathe in the refreshing signature scent of our sophisticated, marble lobby and be impressed by our exceptional Guest Services team, who will go above and beyond to deliver the five star memorable services in our promise to provide a stay of utmost pleasure. For those early arrivals, our guests are able to freshen up in the newly designed luxury Arrival Lounge, fitted with expansive living spaces with lounges, flat screen TVs, a large walk-in kitchen supplied with complimentary tea and coffee refreshments as well as an oversized outdoor terrace, where one can lounge in the beautiful Sydney weather. Immerse yourself in superior comfort with modern contemporary furnishings, a fully-equipped kitchen, internal laundry and luxury bathroom amenities that feature in all 430 suites. Towering at an impressive 56 storeys high, guests can enjoy captivating and uninterrupted views to remember forever from our Altitude Suites, witness glistening night lights over Darling Harbour from our Darling Suites or experience the ultimate luxury stay from our Penthouse Collection suites. Make the most of our onsite recreational facilities, all for exclusive use by our guests. Choose to relax and unwind to the hot bubbles of our large spa, sit in the hot steam of our sauna or give your muscles a workout in our state of the art gymnasium and heated lap pool. Share your holiday with those back home, reply to work emails or browse the net with our complimentary high-speed Wi-Fi, accessible from all areas of our hotel including the comfort of your own suite. Situated in the centre of Sydney's vibrant city, Meriton Serviced Apartments on Kent Street promises the perfect mix of attractions, shopping, entertainment, dining and culture. Only moments away are the popular sights of Sydney. Darling Harbour, Circular Quay, the Royal Botanical Gardens are all within walking distance of our front door, ensuring your stay with us is a seamless one. Adventures to Sydney's surrounding areas has never been easier with public transport only minutes away. Services to the iconic Bondi Beach, the scenic Blue Mountains and ferry rides to the prestigious North Shore are all within a short grasp. Nearby are both Chinatown and the Spanish Quarter, while some of the city's best dining, bars and cafes are found at Cockle Bay and King Street Wharf, both only moments away. In our prime location, we truly are encompassed by a range of culinary treats and cuisines, guaranteeing somewhere to tickle all taste buds. Treat yourself to a shopping splurge at World Square Shopping Centre, located directly across the road from us or venture towards the numerous boutique retail shops along the historic Queen Victoria Building and experience the buzz at Pitt Street Mall, home to Westfield Sydney and an abundance of other quality retailers. Position yourself in the hive of all activity as you choose to stay with us at Meriton Serviced Apartments on Kent Street. ... more   less 
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Also Known As:
Meriton Serviced Apartments Kent Street Hotel Sydney

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