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“Great Location” 4 of 5 stars
Review of Meriton Serviced Apartments Kent Street

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Meriton Serviced Apartments Kent Street
Ranked #18 of 179 Hotels in Sydney
tanjoobi
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Great Location”
4 of 5 stars Reviewed January 15, 2013

Check in was very professional and organised. Information was provided before being asked.
Special Mention to Winston on check in and Shawn on check out.
We had a promotional rate of $68/night for studio apartment on the 38th floor.
Cost of parking was $35 per day with multiple entries and exits.
We found this location to be close to chinatown,darling harbour, world square and other areas of Sydney. Public transport was close by and townhall station was about 10min walk.

Room Tip: Best are the highest floors available
See more room tips
  • Stayed January 2013, traveled with family
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Tanjoobi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nigel L, Manager at Meriton Serviced Apartments Kent Street, responded to this review, February 10, 2013
Dear Tanjoobi,

Thank you for taking the time to complete a fantastic review on your most recent stay.
I’m very pleased to hear that you enjoyed your experience with us and that the staff and apartment exceeded all of your expectations!

Yes Winston and Shawn are valuable team members that excel in all facets of customer service. We are certainly pleased to have them represent us at Meriton Kent Street.

As you noted, we are located in a very central city location which makes it very convenient when shopping and visiting Sydney's most famous sites.

Thank you again for your wonderful review, on behalf of the Kent Street family we look forward to welcoming you on your next return to Sydney!

Warm Regards,

Nigel Logue

Senior Manager on Duty
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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4,302 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (1,263)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Vietnamese first
  • Any
English first
Melbourne, Australia
Level Contributor
67 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
4 of 5 stars Reviewed January 15, 2013

Overall a very good stay but just little annoying things. I was placed on Level 8 which I think was the schoolies floor based on the noise and activity. Level 8 out of 50+ ... hmmm. Certainly want to win me back another time.

The room was very spacious and clean. No supplies in the fridge from memory - perhaps because the schoolies drink and run.

Couldn't use AMEX at check in even though the sign next to check-in promoted AMEX. System problem.

Room Tip: Aski for a room on a high floor not facing the way of George Street.
See more room tips
  • Stayed January 2013, traveled solo
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank pb3141
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nigel L, Manager at Meriton Serviced Apartments Kent Street, responded to this review, February 10, 2013
Dear pb3141,

Thank you for your review on your recent stay at Meriton Serviced Apartments Kent Street.

Whilst I was very pleased that you enjoyed your stay, I was sorry to read that you had your experienced effect by other during your stay.

We do have a very strict no party policy at Meriton Kent Street which is enforced by Management and Security.

As for the Amex outage we did experience I do apologise if this effected your stay. This did also effect many merchant services in the Sydney CBD on that given day so I am truly sorry.

I was happy to hear that you found your rooms clean and well appointed. From the team at Meriton Serviced Apartments Kent Street, we look forward to welcoming you back on your next return to Sydney.

Warm Regards,

Nigel Logue

Senior Manager on Duty
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Santa Barbara, California
Level Contributor
36 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
5 of 5 stars Reviewed January 15, 2013

This was the second time I stayed at the Meriton Kent Street and it was thoroughly enjoyable. It's a great location - easy to get to downtown Sydney and the waterfront by walking, close to Chinatown and close to Darling Harbour. The rooms (we had a two bedroom) are spacious and nicely appointed. The reception staff is excellent- well informed and willing to help.
Both times I stayed I had a room on the upper floors (45 and above), which made a huge difference. Family who stayed on lower floors said it was noisier. So splurge for the "sky views" - it will definitely make it worth it.

Room Tip: Go for the "sky view."
See more room tips
  • Stayed December 2012, traveled with friends
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank ccw999
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nigel L, Manager at Meriton Serviced Apartments Kent Street, responded to this review, February 9, 2013
Dear CCW999,


Thank you for choosing to stay at Meriton Serviced Apartments Kent Street. I was most delighted to read your comments and note that you enjoyed your stay and the services we provide.

I was thrilled to hear that your enjoyed the skyview apartments and you found the price well worth it . It can make all the difference.

Our team appreciate your kind words and we do hope to welcome you back in the near future.

Warm Regards,

Nigel Logue

Senior Manager on Duty
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Taree, Australia
Level Contributor
181 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
5 of 5 stars Reviewed January 15, 2013

From the moment we checked in we knew we would have a good stay. The receptionist was extremely helpful and explained where the nearest supermarket was located and where to catch the buses, etc. She said we had been given a very nice room and she was right. The view of Darling Harbour from the very spacious 49th floor apartment was fantastic! It was delightful to have breakfast while looking at such a wonderful view, and to watch the fireworks on Christmas Eve with a couple of glasses of wine. The roomkeeping service was very efficient, with the toiletries in the bathroom replaced every day and the towels replaced when we indicated they needed replacing. And it was nice to soak in the deep, wide bath after a long days sightseeing. The laundry was also a bonus, allowing us to freshen up our clothes. In the week we stayed we had no real problem with the lifts although the day we arrived it was very busy. Everything is on your doorstep and the location is perfect. But we still can't decide if the mirrored ceiling in the bedroom was a good or bad thing!

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank WandaSandhills
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nigel L, Manager at Meriton Serviced Apartments Kent Street, responded to this review, February 9, 2013
Dear WandaSandhills,

Thank you for taking the time to complete a fantastic review on your most recent stay.
I’m very pleased to hear that you enjoyed your experience with us and that the staff and apartment exceeded all of your expectations!

As you noted, we are located in a very central city location which makes it very convenient when shopping and visiting Sydney's most famous sites.

Thank you again for your wonderful review, on behalf of the Kent Street family we look forward to welcoming you on your next return to Sydney!

Warm Regards,

Nigel Logue

Senior Manager on Duty
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kuala Lumpur
Level Contributor
57 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed January 14, 2013 via mobile

We stayed at Meriton Kent Street over New Year. The apartments are ok but not fantastic. Good space in a 2 bedroom apartment for a family of two. The decor is a very tired and the house keeping a bit of a hit and miss. However when we reported there were a few minor issues with the apartment (light, clock, etc.) we had some one fixing the issues in 10 minutes which was impressive.
As other reviewers have mentioned, waiting for the lifts can be tedious.
All together I would say an ok, affordable place with a great location (definitely good idea for NY).

Stayed December 2012, traveled with family
Helpful?
Thank CCMKL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nigel L, Manager at Meriton Serviced Apartments Kent Street, responded to this review, February 9, 2013
Dear CCMKL,

Thank you for your review on your recent stay at Meriton Serviced Apartments Kent Street.

As you mentioned we are located in the heart of Sydney’s commercial district which makes things very convenient when getting around Sydney!

I was disappointed however to read your feedback that you felt the decor is old and Housekeeping were 'hit and miss'.

Please be advised, we are continually updating our apartments, furnishings, towels and linen to ensure everything is always at a high standard. I have passed on your comments to the Housekeeping Manager who is going to personally check the apartment you were staying in to ensure that everything is up to the high standard that we provide and pride ourselves on.

Once again, thank you for your feedback. Its valuable feedback such as yours which allows us to evaluate ourselves and find room for improvement. From the team at Meriton Serviced Apartments Kent St.

Warm Regards,

Nigel Logue

Senior Manager on Duty
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wollongong, Australia
Level Contributor
116 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
4 of 5 stars Reviewed January 14, 2013

Staff were friendly and helpful on arrival. Nice size pool but the sauna was out of action - and had to return to room to get towels as none available at the pool/gym. The apartment was a good size and well appointed with 2 air conditioners - one control. In the bedroom it was very tight and narrow to get to the far side of the bed - particularly if you are not so mobile or a larger person but it was a king bed. The bedroom did need a dust - but we did get it cheap on the internet so I thought maybe it hadn't been used for a while or maybe it was just missed that time. We found the property extremely well located to get around the city,shops,Chinatown and Darling harbour. There's plenty of places to eat in close proximity. I would stay again.

Stayed January 2013, traveled as a couple
Helpful?
Thank Austimum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nigel L, Manager at Meriton Serviced Apartments Kent Street, responded to this review, February 9, 2013
Dear Austimum,


I was delighted to read that you enjoyed your stay and found use of our oversized, well-appointed apartments.

Our location is certainly very handy being so close to all the wonderful sites that Sydney has to offer. Not to mention the great dining options and transport facilities.

I was sorry to read your comments about the dust in the room. I can assure you that this oversight is not reflective of the Meriton brand and certainly one which I do apologise for.

Thank you for choosing to stay with Meriton Serviced Apartments. Your business is valuable and we appreciate your loyalty. We look forward to your return in the near future.

Warm Regards,

Nigel Logue
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
141 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
4 of 5 stars Reviewed January 13, 2013

Check-in smooth and receptionist helpfully gave a quick orientation, sights, supermarkets, etc. Flat well appointed and complimentary items regularly refreshed. Wifi free from 01/01/2013 which is now a plus point. Pool/gym has no changing facilities and was very uninspiring. Two bedroom flat but only one controller for three A/C units. Not sure what you were meant to do if you wanted to change settings in the night.
There are five lifts, one of which is a service lift and seems to do nothing. Be prepared to wait. We were on 38 floor and had to wait 5 mins on a couple of occasions for a lift. Looks like they need re-programming as on several occasions lifts went by without stopping. Maybe other floors get a higher priority.
Well situated for Sydney CBD, shops close by as were many restaurants. 5 mins to Darling Harbour and 25 mins to The Rocks so great for sight seeing.
Would consider using again if we come back.

  • Stayed December 2012, traveled with family
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Theplusminus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nigel L, Manager at Meriton Serviced Apartments Kent Street, responded to this review, February 9, 2013
Dear Theplusminus,

Thank you for your review regarding your stay at Meriton Serviced Apartments Kent Street.

I was pleased to read that you enjoyed your apartment and recreational facilities we offer. It is our aim to ensure we are always providing high quality product.

Please accept my apologies for the inconvenience you reported regarding our lift facilities. Please note that at peak times our lifts can become a little slower than usual. Again, please accept my apology for any delays you may have experienced. This is certainly not to image we like to portray.

Theplusminus, whilst I cannot turn back the clock, please note that your valuable feedback has been taken seriously and it is only through such reviews and comments that we can continue to learn and develop. If you would like to contact me regarding this, please email tripadvisor@meriton.net.au.

Thank you for your time and I do hope to welcome you back and allow us another opportunity to regain your business.

Warm Regards,

Nigel Logue

Senior Manager on Duty
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Meriton Serviced Apartments Kent Street

Property: Meriton Serviced Apartments Kent Street
Address: 528 Kent Street, Sydney, New South Wales 2000, Australia
Phone Number:
Location: Australia > New South Wales > Sydney > Central Business District
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#13 Romantic Hotel in Sydney
#13 Family Hotel in Sydney
#14 Business Hotel in Sydney
#18 Luxury Hotel in Sydney
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Meriton Serviced Apartments Kent Street 4.5*
Number of rooms: 431
Official Description (provided by the hotel):
The moment you step through our lobby doors is the moment your Sydney experience becomes unforgettable. Be treated to a warm welcome by our onsite porter assistance as you breathe in the refreshing signature scent of our sophisticated, marble lobby and be impressed by our exceptional Guest Services team, who will go above and beyond to deliver the five star memorable services in our promise to provide a stay of utmost pleasure. For those early arrivals, our guests are able to freshen up in the newly designed luxury Arrival Lounge, fitted with expansive living spaces with lounges, flat screen TVs, a large walk-in kitchen supplied with complimentary tea and coffee refreshments as well as an oversized outdoor terrace, where one can lounge in the beautiful Sydney weather. Immerse yourself in superior comfort with modern contemporary furnishings, a fully-equipped kitchen, internal laundry and luxury bathroom amenities that feature in all 430 suites. Towering at an impressive 56 storeys high, guests can enjoy captivating and uninterrupted views to remember forever from our Altitude Suites, witness glistening night lights over Darling Harbour from our Darling Suites or experience the ultimate luxury stay from our Penthouse Collection suites. Make the most of our onsite recreational facilities, all for exclusive use by our guests. Choose to relax and unwind to the hot bubbles of our large spa, sit in the hot steam of our sauna or give your muscles a workout in our state of the art gymnasium and heated lap pool. Share your holiday with those back home, reply to work emails or browse the net with our complimentary high-speed Wi-Fi, accessible from all areas of our hotel including the comfort of your own suite. Situated in the centre of Sydney's vibrant city, Meriton Serviced Apartments on Kent Street promises the perfect mix of attractions, shopping, entertainment, dining and culture. Only moments away are the popular sights of Sydney. Darling Harbour, Circular Quay, the Royal Botanical Gardens are all within walking distance of our front door, ensuring your stay with us is a seamless one. Adventures to Sydney's surrounding areas has never been easier with public transport only minutes away. Services to the iconic Bondi Beach, the scenic Blue Mountains and ferry rides to the prestigious North Shore are all within a short grasp. Nearby are both Chinatown and the Spanish Quarter, while some of the city's best dining, bars and cafes are found at Cockle Bay and King Street Wharf, both only moments away. In our prime location, we truly are encompassed by a range of culinary treats and cuisines, guaranteeing somewhere to tickle all taste buds. Treat yourself to a shopping splurge at World Square Shopping Centre, located directly across the road from us or venture towards the numerous boutique retail shops along the historic Queen Victoria Building and experience the buzz at Pitt Street Mall, home to Westfield Sydney and an abundance of other quality retailers. Position yourself in the hive of all activity as you choose to stay with us at Meriton Serviced Apartments on Kent Street. ... more   less 
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Also Known As:
Meriton Serviced Apartments Kent Street Hotel Sydney

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